PARLIAMENTARY DEBATE
Post Office Horizon: Compensation and Legislation - 26 February 2024 (Commons/Commons Chamber)
Debate Detail
Since this terrible miscarriage of justice was first exposed, the Government have been working tirelessly to put matters right for postmasters. We have set up an independent inquiry and funded various redress schemes that we have continuously improved to speed up compensation for all affected. That work has been taking place for many months, and long before ITV aired the excellent programme “Mr Bates vs The Post Office”. The work included our announcement last autumn of the optional £600,000 fixed-sum award for those who have been wrongfully convicted. We continue to develop our response to the scandal, and on Thursday I made a written statement detailing the way that we plan to legislate to overturn Horizon-related convictions en masse. We expect to introduce that legislation as soon as possible next month.
My statement set out that the new legislation will quash all convictions that are identified as being in scope, using clear and objective criteria on the face of the Bill. Convictions will be quashed at the point of commencement, without the need for people to apply to have their convictions overturned. The criteria will cover the prosecutors, extending to prosecutions undertaken by Post Office Ltd and the Crown Prosecution Service, as well as offence types, ensuring that those align with offences known to have been prosecuted by the Post Office. That means that only relevant offences such as theft and false accounting will be in scope. On offence dates, a set timeframe will ensure that convictions are quashed only where the offence took place during the period when the Horizon system and its pilots were in operation. The criteria will also cover the contractual or other relationship of the convicted individual to Post Office Ltd, so that only sub-postmasters, their employees, officers or family members, or direct employees of the Post Office will be within the defined class of convictions to be quashed. On the use of the Horizon system at the date of the offence, the convicted person will need to have been working, including in a voluntary capacity, in a post office that was using Horizon system software—including any relevant pilot schemes—at the time that the behaviour constituting the offence occurred.
Such legislation is unprecedented and constitutionally sensitive, but this scandal is unprecedented too. I am clear that this legislation does not set a precedent for the future, and nor is it a reflection on the actions of the courts and the judiciary, who have dealt swiftly with the cases before them. However, we are clear that the scale and circumstances of the miscarriage of justice demand an exceptional response. We are also receiving invaluable support from the Horizon compensation advisory board in this effort. Once again, I thank the right hon. Member for North Durham (Mr Jones) and his colleagues on the board, including Lord Arbuthnot. The board met on Thursday. We were joined by Sir Gary Hickinbottom and Sir Ross Cranston, who will be the final arbiters of claims in the overturned convictions and GLO schemes respectively. At the meeting, the board strongly supported the proposals in my written statement for legislating to overturn convictions. They also proposed sensible measures to accelerate compensation for those impacted.
One of the biggest constraints on the speed of redress for those who choose to take the full assessment route is that it takes time for claimants and their representatives to gather evidence and develop their claims. To encourage early submission of claims, once the Post Office receives a full claim from someone with an overturned conviction, it will forthwith top up their interim redress to £450,000. Of course, if they have opted for our £600,000 fixed-sum award, they will get that instead. Similarly, on the GLO scheme, where claims are typically smaller, we have implemented fixed-sum award offers of £75,000, helping claimants to move on with their lives. Those who are not satisfied with this fixed offer can continue to submit larger claims, and they will be assessed on a case-by-case basis. We have committed to provide offers on a fully completed claim within 40 working days in 90% of cases. If initial GLO offers are not accepted and independent facilitation is then entered, we shall forthwith pay postmasters 80% of our initial offer, to help ensure that they do not face hardship while those discussions are completed.
We have always been clear that our first offers of compensation should be full and fair. It is early days, but the numbers suggest that in the GLO scheme we are achieving that. More than 70% of our offers in that scheme are accepted by postmasters without reference to the independent panel. We will also ensure that postmasters are kept regularly up to date with the progress of their claims.
The advisory board has made a number of other helpful proposals. Those are set out in the report of the meeting, which my Department is publishing today. I have undertaken to give them serious consideration. I will advise the House when we reach decisions about those proposals, and I will doubtless return again with further updates as part of our unceasing determination to deliver justice for everyone caught up in this long-running and tragic scandal. I commend this statement to the House.
Victims and their families have been trapped in a nightmare for too long. We all want to see the exoneration of all the remaining convictions, and the delivery of rightful compensation to all those affected sub-postmasters as quickly as possible. On the Opposition Benches, the Labour party has made it clear that we want to see a swift and comprehensive resolution to this insidious injustice, and we are committed to working with the Government to ensure that happens.
I recognise the important work that the Minister has done, both on the Back Benches and in his current role. The unprecedented scale of the legal work being carried out will be possible only with cross-party working and cross-party support. I want to take the opportunity to thank the advisory board for its tireless work in supporting the Government in getting this right, as well as hon. Members on both sides of the House and in the other House.
I welcome the Minister’s commitment to progressing the legislation. Labour is committed to working with the Government to deliver rightful exonerations, but I know that many Members will have had questions following last Thursday’s written ministerial statement, so I welcome the Minister returning to the House. I have a series of questions to pose to him. First, in the light of what he has said today, what further details can we expect on the legislation being tabled? Will he further clarify why convictions prosecuted by the Department for Work and Pensions are excluded from the legislation and what steps he will take to get the Department to deliver exonerations as soon as possible?
The Minister’s proposals set a very difficult precedent, as he said, on the relationship between the legislature and the judiciary. Will he outline what conversations he has had with the Lord Chancellor about this matter and his views on it, which might alleviate some people’s continued concerns?
As the Minister mentioned, there are also issues around precedent that could be exploited in the future for less appropriate purposes. Although I appreciate the assurances that he has provided on that, it would be helpful to understand and get clarification on what specific safeguards will be put in place to avoid this becoming a precedent. The cross-party nature of this work is critical to ensure that happens. However, some people are asking whether he considers that this particular example could be relevant in the future for other worthy causes.
May I also ask the Minister about the pre-Horizon system, Capture? Will he confirm whether prosecutions were made using Capture data and whether any sub-postmasters lost money due to Capture failings? If so, will he commit to those convictions being in the scope of the legislation and compensation schemes?
With regard to our next steps, as I said, we expect the legislation to be tabled next month, which is as quickly as possible. I am working on this on very much a daily basis. On the differences between Post Office and CPS cases—those we are seeking to overturn with this legislation—and DWP cases, I think it is fair to say there was a different standard of evidence. Those DWP cases relied on evidence independent of Horizon such as the surveillance of suspects, collation and examination of cashed orders from stolen benefit books and girocheques, handwriting comparisons and witness statements. Those cases were very much not simply relying on Horizon evidence.
My engagement with the Lord Chancellor has been extensive, and our engagement with other stakeholders—including the hon. Member’s shadow Front-Bench colleagues—has also been extensive. We decided that was the right thing to do. Having said that, these are unprecedented steps. I think that again speaks to the fact that we are keen to make as much progress as possible, rather than as little.
The hon. Lady mentioned safeguards. The standard of evidence is critical to get to this point. It is fair to say that the trailblazing 555, who successfully took their case to the courts in the first place, set a high bar for anyone to emulate or replicate. We will be clear in the legislation that convictions will be overturned based on objective criteria, as another way to deal with this. That speaks to the hon. Lady’s last point on Capture, which I am very aware of and I have discussed with the right hon. Member for North Durham (Mr Jones) on several occasions, including immediately prior to this statement. We need to ensure that we have the right evidence base. I am happy to continue the dialogue on that, but it is important that we do not include cohorts where we do not have the evidence base, as we have for the cohorts that we have set out—where the CPS and the Post Office prosecuted cases. We are taking very serious measures to overturn the convictions. We should never resort to this kind of approach lightly.
There were reports yesterday that Post Office Ltd has only now brought in external investigators to investigate its internal investigators. Does that not seem quite late to the Minister? Why was that not done earlier? Is it just to avoid the appearance of continued cover-ups in Post Office Ltd?
On redress, there is a single UK-wide scheme, so once somebody’s conviction is overturned they can access redress in exactly the same way as anybody in England and Wales. On the investigation or investigators, that is initially a matter for the Post Office but also for the inquiry to see what happened in the past. There is little point in the huge expense of setting up a public inquiry, as Members called for, and then seeking to do the inquiry’s work ourselves. We need to see exactly what the inquiry makes of that and of many other issues.
I agree that compensation has been delivered too slowly. We are trying to accelerate its delivery every single day, and we are, I think, doing good work with the advisory board to ensure that that happens. I do not accept that the offers are too low, although I am not saying that there are no exceptions; no compensation scheme will be 100% perfect. In respect of the GLO scheme, for example, 58 full claims have been submitted and 41 have been accepted without reference to the next stage of the process, involving the independent panel, which would seem to indicate that the offers that have been made are fair. Of course people will not take my word for it—they will only accept it when those cases have been resolved—and there are bound to be high-profile cases, as indeed there have been, in which people say that the offers are too low. However, we are determined to ensure that everyone has full compensation that is also fair to the individual, fair to the other individuals within the schemes and, of course, fair to the taxpayer.
As for the people who are running the scheme, as the right hon. Gentleman knows, the Horizon shortfall scheme was set up as a scheme run by the Post Office, with an independent panel including eminent KCs such as Lord Garnier. I have met its members, as has the right hon. Member for North Durham (Mr Jones), and we have confidence in it. Nevertheless, we are looking at recommendations from the advisory board for an independent appeal process. The GLO scheme is independent of the Post Office; it is within our Department, and we are working to ensure that the offers are fair. As the right hon. Gentleman suggested, we are considering bringing the overturned conviction scheme back in-house, and we will have more to say about that in due course.
The right hon. Gentleman mentioned 40% of the budget. We set a maximum budget of £1 billion—not a cap, but a maximum budget at this point. Part of the reason why only 4% of overturned convictions claims have been settled is the fact that the convictions have not in fact been overturned, which is why we are legislating in this way. Once those hundreds of convictions have been overturned, en masse, people will have access to rapid compensation via either the fixed-sum award, whereby compensation takes only days, or the full-assessment route, which takes longer.
The right hon. Gentleman spoke about a legally binding route, and of course we will look at all the various suggestions that are made. We have just legislated to extend the timescale for GLO compensation because we did not want to be bound by an arbitrary date, and I think he supported our legislation. I would therefore caution him against suggesting a legally binding date, because not everything is in our gift, in terms of when we receive a claim and how fast it can then be processed.
The £75,000 is one of two routes that people can take. If they feel that their claim is below £75,000, they do not have to submit any evidence and can simply opt for the £75,000, take that money off the table, and move on with their lives. If they feel that their claim is significantly higher than that, they can opt for the full-assessment route, which inevitably takes more time because assessing someone’s loss is a complex process. The submission of a claim for financial loss will require forensic accountants on behalf of the claimant, and other assessments of the type that my right hon. Friend mentioned will also be needed. All the compensation schemes with which I have been involved during my time in this place have been complicated, but we are trying to simplify this one. Only last week we discussed with the advisory board measures to accelerate the process, but the fundamental principle is that claimants such as Mr Ward should always be given the benefit of the doubt.
I have given evidence to the Minister and the public inquiry about the Capture system. Those affected need to be included in any overturned convictions and to get compensation. I am slowly getting the evidence out of the Post Office and from individual cases, and it comes back to a point that the Chair of the Select Committee just made about the role of the Post Office. The Minister wrote a letter at the weekend to the Select Committee, saying that the culture at the Post Office has changed, but it clearly has not; the toxic culture is still there. Until the Post Office is taken out of this process altogether and forced to regurgitate the information, nothing will change. The Minister knows that one of the advisory board’s recommendations is to do exactly that. Until we do it, postmasters will not have any faith in the process.
We have discussed Capture on a number of occasions. It is important that we have the right body of evidence on that, and I am keen to work with the right hon. Gentleman to make sure that we do. Clearly, intervening in matters that were independently decided by the courts is a step we take very rarely—it is unprecedented in this context—but I am happy to discuss that further with him and to help him seek evidence from the Post Office where he needs more evidence on this issue. We discussed it last week, and I am keen to make sure that we have the process running as independently as possible.
I can assure colleagues, any claimants out there and the wider public that every single process—not least the GLO scheme and the overturned convictions scheme—has an independent reviewer. It is Sir Gary Hickinbottom for the overturned convictions scheme and Sir Ross Cranston for the GLO scheme. These are very highly regarded individuals, who will make sure that postmasters who come forward are fairly treated and get the redress they deserve.
On compensation, it is right that evidence is checked and that we are thorough, but I am concerned that the Government’s payment clock will start to run only when they are satisfied that they have all the information on individual cases. It is very difficult for some postmasters to collate documents covering 20 years, some of which have been destroyed or damaged. This is causing a lot of stress, in a similar way to what my right hon. Friend the Member for Witham (Priti Patel) described. Will the Minister explain the Government’s position regarding evidence? Given the process of trying to speed up the payments, are we able to get to the point at which we are taking a view on claims, so that we can kickstart the 40-day process and get the money out the door?
On overturned convictions, not everything is within our gift. We are summarily overturning convictions en masse, and we hope to do that very quickly. We plan to table legislation next month, and we hope to overturn all the convictions by July. That will open the door to compensation through the two different routes. We are somewhat at the mercy of claims being submitted, which can take time. The £600,000 route is much quicker. I cannot say when the general election will be, so I cannot answer yes to the right hon. Lady’s specific question, but I very much hope we will do so. Our original date was August, and we hope to get everybody compensated by the end of this year. We will do everything we can to ensure that is the case.
I am familiar with the hon. Lady’s case, having read about it and about the times she has raised it in the House and elsewhere. I am keen to look at this. The advisory board made recommendations about how we can make sure everyone feels that their settlement is fair. We are looking at those recommendations, and I will get the letter to her as soon as I can.
That concludes the proceedings on the statement. I thank the Minister and those on the Opposition Front Bench for their attendance.
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