PARLIAMENTARY DEBATE
Rural Broadband - 13 November 2024 (Commons/Westminster Hall)

I remind hon. Members that they can make speeches in this debate only with the agreement of the debate holder. Sarah Dyke will move the motion and then the Minister will respond. As is the convention for 30-minute debates, there will not be an opportunity for the Member in charge to wind up.

I beg to move,

That this House has considered broadband in rural areas.

It is a pleasure to serve under you in the Chair, Dame Siobhain. Broadband and internet connectivity are integral to modern life, whether that be in education, employment, leisure, healthcare or almost anything else. We rely on broadband more than ever before, and the tasks that we carry out require higher speeds than ever before. Digital connectivity provides us with great opportunities. Small businesses can widen their reach. Health consultations can be carried out online. However, many rural areas are still struggling to realise the opportunities available, because of poor broadband coverage: 17% of rural domestic premises and 30% of rural commercial premises do not have access to superfast broadband.

I commend the hon. Lady for bringing forward this debate. She brings really important debates to Westminster Hall, and her contributions on the Floor of the House are much appreciated as well. On the subject of rural broadband, especially for businesses, I, like the hon. Lady, make a plea. Broadband must be dependable as well as fast, and the Government need to ensure that connections are up to date, fit for purpose and able to cope with the intensification that working from home has brought to the need for reliable connection. Does she agree that the Government really need to move on this one?

Yes, I agree, and I will come on to that as I move through my speech.

County Councils Network analysis shows that only 21% of county areas have gigabit broadband, compared with 70% of London. Those statistics will not come as a surprise to my constituents in Butleigh, where more than 15% of premises receive lines getting 10 megabits per second or less, putting the area in the worst 10% in the UK. Other areas of my constituency mirror that: 10% of premises in Bruton, Brewham and Cucklington receive less than 10 megabits per second, while about 7% of premises in Curry Rivel, Fivehead, Ilchester, Mudford, Langport, Long Sutton and Martock also receive less than 10 megabits per second. Only yesterday my constituency office in Sparkford lost internet connection during the working day, leaving my team frustrated and annoyed. The same feelings are regularly felt by many people reliant on good broadband to carry out their work in rural areas. The broadband speeds that these premises receive are under the universal service obligation, which Ofcom calculated at 10 megabits per second in 2018. However, it is important to note that as the need increases, broadband speeds must reflect that.

In a survey by the Countryside Alliance, 70% of respondents felt that digital infrastructure was the most important issue to the rural economy. Given that only 58% of premises in Glastonbury and Somerton currently have gigabit broadband compared with the national average of 78%, it is clear that people in rural areas are being held back by poor broadband access.

The Minister has very kindly agreed to meet me and my Somerset colleagues, including the instigator of this debate. The reducing rate of network expansion across Somerset is absolutely shocking. Connecting Devon and Somerset has been a monumental failure. Does my hon. Friend agree that we need to make certain that the exceedingly disappointing performance in getting rural broadband into Somerset has to stop, and things need to accelerate, not decelerate?

I am grateful to my hon. Friend for securing an audience with the Minister. I hope we can ensure that we get the coverage we need in Somerset, which is largely a rural county.

The funding is very welcome, but we need to make sure that it is fit for purpose and reaches our customers. That is the most important thing. Far too many rural areas are in very hard-to-reach areas, so the money should be fit for purpose.

Openreach’s gigabit economy report estimates that full-fibre coverage could boost UK productivity by £72 billion by 2030 and bring over half a million people back into the workforce. If the Government want to achieve the growth that they have spoken about, they must recognise that there are huge opportunities in rural areas, and adequate broadband coverage is crucial to achieving that.

I also represent a very rural area. Despite the fact that it is a stone’s throw away from Bristol, there are people who do not have adequate services. Does my hon. Friend agree that the timeliness of getting the service is also important? If professionals such as doctors wait a long time for the installation, that is as much of an issue as the speeds once the service is installed.

I could not agree more. The ongoing spending review must take that into account and must ensure that the remaining unspent funds for Project Gigabit are spent on ensuring that hard-to-reach areas are indeed covered.

I thank the Chamber Engagement Team who provided me with quotes from members of the public in preparation for this debate. The following demonstrates just how damaging poor broadband is to productivity in people’s lives. Alison, a small business owner, said that slow broadband impacts the entire productivity of the business, from accessing emails to downloading and uploading files to suppliers. With more and more people working from home, poor broadband puts rural people at a massive disadvantage.

My constituents in Charlton Adam work in technology and video editing, often from home; but due to poor broadband speeds, they are continually hampered by poor download and transfer speeds. When inquiring about the cost of connecting fibre to their premises for on-demand services, they were quoted an astonishing price of £270,000.

Poor broadband also impacts farming and agricultural businesses.

This issue has a real impact on rural farming businesses. As a vet I spend a lot of time driving around the Meon valley and places such as Chilcomb, where not only is the broadband terrible, but a mobile signal and 3G, 4G and 5G barely exist. It is not unusual for me to be trying to find a property at midnight to attend an emergency—which can affect someone’s business if it results in the death of a cow or horse—and be unable even to make a phone call or look on Google Maps to find my location. We lack not just broadband, but connectivity on every level. If we can get a landline to every single property in the UK, we should be able to do the same for fibre.

I wholeheartedly agree, and will say more about the implications for rural businesses, farmers and vets.

Farmers rely on the internet for multiple purposes, such as sustainable farming incentive and other grant applications, animal monitoring and the security of their property. Vanessa, a farmer, told the engagement team that she could not connect her burglar alarm to her mobile as her broadband was too weak. That is very concerning for farms, especially in the south-west, where the cost of rural crime rose 41% last year, costing farmers £7 million, according to the National Farmers Union’s “Rural Crime Report”. Even if equipment is fitted with alarms, it takes the police time to respond due to the remote locations of farms and rural businesses, but reliable broadband and smart wi-fi products give farms proactive and reactive security.

Does the hon. Lady agree that the Minister needs to find a suitable alternative for our constituents in Somerset, after the failure of Connecting Devon and Somerset and Airband?

As I said, we must work harder to resolve some of the problems that CDS has left us in Devon and Somerset.

Farms are also hindered by poor mobile connectivity. An NFU survey revealed that only 21% of farmers had reliable mobile signal across their whole farm. That is especially important in farming, as it is Britain’s most dangerous industry and accounts for 20% of all deaths in the workplace. Farmers often work alone, so it is vital that they can contact help if there is an incident.

We must make progress on the shared rural network. Although the recent funding announcements are welcome there is still more progress to be made, especially in the very hard-to-connect areas that make up about 4% of Glastonbury and Somerton. I have spoken to Connecting Devon and Somerset, and the challenges to connecting those premises are clear. If there is physical infrastructure access, a build can cost £20 per metre, but without it prices can go up 10 times. If the landowner does not give permission, the costs rise even further. Project Gigabit has been targeting homes and businesses not included in broadband suppliers’ plans, and has helped to reach those hard-to-reach communities. It is important that we recognise the project’s successes, which I hope will continue, but we must not forget the final few per cent of people who will struggle to get good broadband coverage.

I thank the hon. Lady for securing this debate. Several villages in my constituency depend on outdated legacy copper lines. Areas such as Darrow Green Road in Denton and Ringsfield common rely on copper connections that can be a couple of miles from the cabinet. They struggle with broadband speeds that are abysmally inadequate for the needs of modern life. Those areas have no indication of when they will get upgrades. Will the hon. Lady join me in calling on the Minister to set out transparent timescales for supporting those villages and hamlets?

Order. This is Sarah Dyke’s debate, and she can conduct it as she wishes, but it seems to me that it may be more appropriate to ask for a longer debate because of the number of interventions she is accepting and the difficulty that may cause the Minister in responding.

I take your point, Dame Siobhain, so I will hesitate to take any more interventions.

The previous Government launched a consultation on reaching very hard-to-reach areas, and to their credit began important work in this sector. The new Government must take the opportunity to re-establish that work to ensure that those areas are not left further behind. This is a once-in-a-generation project, and I fear that, if we do not focus on providing adequate coverage now, it may never happen, as it is highly likely that these areas will not be commercially viable for providers to connect in the future. When speaking to Wessex Internet, which has both the local authority and the Project Gigabit contracts for Glastonbury and Somerton, it is clear that there are changes that could help it to provide coverage in hard-to-reach areas. More flexibility is required from Building Digital UK to add additional properties to the contract and to ensure that premises that have been missed are brought into scope again, while also providing a route to subsidy funding that would help to boost coverage.

Many providers face struggles in accessing land, with the electronic communications code sometimes necessitating taking a lot of time to grant the provider access to private land to build, thus creating a barrier to rural network build. The electronic communications code could be streamlined to speed up that process, reduce costs and provide more communities with access to gigabit broadband faster.

That would be welcomed by my constituents in Fivehead who wrote to me before this debate to reveal that they were reliant on the slow speed of 5 megabits per second, which is hardly adequate to meet modern demands. Fibre build to the premises may never be feasible for some rural areas due to the huge cost and logistical challenges involved. We must therefore look at alternative solutions, whether that be fixed wireless or, in the most rural areas, satellite coverage. As technology develops, opportunities arise, and we must be prepared to take full advantage of that. The Liberal Democrats are committed to ensuring that gigabit broadband is available to every home and business, and we support local bespoke solutions to achieve that.

I look forward to the Minister’s comments, which will be short, on how this Government will ensure that these most-difficult-to-reach places are not forgotten. Now is the opportunity for us to move further and faster and to simplify processes to deliver gigabit broadband to every community. We must not leave rural areas behind. Otherwise, I fear they will never catch up.

It is a delight to be here, Dame Siobhain, and I warmly congratulate the hon. Member for Glastonbury and Somerton (Sarah Dyke) on securing this debate. I am not sure I will be able to answer the questions of all the Members who have come to this debate in my speech.

Some Members have raised concerns at DSIT questions as well, and I note that one Member said that I was prepared to have an audience with people, which makes me sound like the Pope. I am not the pontifex maximus— I am not even the pontifex minimus—but my hon. Friend the Member for Buckingham and Bletchley (Callum Anderson), who is my Parliamentary Private Secretary, and I are happy to organise meetings with officials to go through the specific issues in individual constituencies. Some of the statistics that have been thrown out are different from the statistics I have, and it may be that mine are a little more up to date, because we have a whole Department to look up statistics for us. That offer is available to all hon. Members. I want to be as helpful a Minister as possible, because—

Wait a second! Because I fully accept the fundamental point that was made right at the beginning by the hon. Member for Glastonbury and Somerton: broadband is essential to nearly every form of engagement in modern life—finding out where you are, finding out which is the nearest chemist that is still open, logging on to a Government website, the Government trying to do their business, or someone trying to set up a local business. All those things are absolutely vital.

Broadband is greedy. Every year, more and more speed and capacity is needed. That is why we need to make sure that we get to full gigabit capable broadband for every single set of premises as soon as we possibly can. That is not a difficult thing to achieve.

I will give way to the hon. Lady because her request to intervene is timely.

I thank the Minister greatly. I join my hon. Friend the Member for Winchester (Dr Chambers)—is the Minister actually the king of mobile signal as well? If he is, there is a cracking need to get on with making sure that areas like mine, like his, have got a decent mobile signal.

The hon. Lady is absolutely right. I am the Minister for Telecoms, and that includes—

Does that include Portcullis House?

That is an interesting intervention from the Chair! I think that Portcullis House is a matter for the Speaker and the Administration Committee. But there is a serious point here: in many cases if we could get to 5G standalone universally, some of these issues would not apply, because we would be able to do lots of things. The police, for instance, could have fully streamed services available through their 5G, and broadband might not be so immediately significant.

I am painfully aware that this is an issue I raised as a Back-Bench MP and baby MP all the time. Sometimes Ofcom’s reporting does not match people’s lived experience. It will say, for instance, that somewhere has 98% coverage from all four operators on mobile, but when people get there they cannot get a signal for love nor money. Often that is because of the way Ofcom has been reporting, which relies on 2 megabits per second. But with 2 megabits per second people cannot do anything. That goes back to the original point made by the hon. Member for Glastonbury and Somerton—I will think of her as the hon. Member for Glastonbury Tor now, because it is shorter in my head.

The data issue that the Minister is raising is precisely what we have been experiencing. Looking at it on paper, from the maps, the villages have fantastic signal and broadband, but that is just not people’s experience. I am grateful to the Minister for meeting me recently to discuss this and for the roll-out we are going to see from the Government in East Cleveland.

I do not want Opposition Members to think that I have had an audience with a Labour Member and not with others. There is a universal service obligation on the Minister here. For most of the issues that have been raised, I think the most useful thing would be to book in a time for officials from Building Digital UK to go through both the mobile and broadband issues that relate to Members’ specific constituencies. We do have more precise maps, and we are able to talk all those issues through.

My hon. Friend the Member for Middlesbrough South and East Cleveland (Luke Myer) is right. One of the first things I did when I became the Minister with responsibility for telecoms was to write to Ofcom to say, “You have to review the way that you look at these issues of reporting.” I am glad to say that Ofcom replied recently, and I am happy to put a copy of that letter in the Library so that everybody can see the correspondence we have had. But it is a good point; apart from anything else, mobile operators would quite like to know where there is good coverage—and good coverage should mean coverage that is actually any use to anybody, rather than something that theoretically says 4G but does not feel like 4G at all.

The Minister has kindly agreed to meet me and some Somerset colleagues later this month to discuss this issue. One thing I want to put on the agenda for that meeting is Connecting Devon and Somerset, which has cancelled three contracts previously and has just cancelled a fourth. I wonder if we have a special problem in Devon and Somerset.

That may be the case, and that is one of the specific things we can take up with BDUK.

I should explain the whole process first. Of course the Government do not want to have to pay for the roll-out of broadband across the whole of the UK. That would be an enormous big-ticket item. Nor, for that matter, do we want to pay for the roll-out of 5G. We are therefore trying to ensure that where commercial operators can do that roll-out, they are able to do so as cost-effectively as possible. Where it is not commercially viable, the Government will step in. That is what the whole BDUK programme is, both through Project Gigabit, which relates to broadband, and the shared rural network, which applies to mobile telephony. That is the plan.

The hon. Member for Glastonbury and Somerton mentioned very hard-to-reach places. The truth is that there will probably be 1% of places where it will be extremely difficult—for either a commercial operation or for the taxpayer—to take a fibre to every single property. That could be so prohibitively expensive for the taxpayer that we will have to look at alternative means. That goes to the point made by the hon. Member for Bridgwater (Sir Ashley Fox) that we will have to look at alternatives, and some of those may relate to satellite or wireless delivery of broadband.

Will the Minister give way?

Another new Member wants to make a contribution.

The £500 million set aside for the shared rural network was instigated by the previous Government. In the highlands of Scotland, it is organised by land mass, rather than the geographic concentration of people. If the Minister wants to find £300 million or £400 million of that to help with the roll-out of broadband, he can feel free, because it is very unpopular where we are and it is not serving the needs of the people.

I hope that I might be able to help the hon. Gentleman a little here. I know the highlands of Scotland very well: I spent many of my childhood summers in Aviemore, and I know the Cairngorms well. It seems to me illogical simply to put big masts in places of extreme natural beauty just for the sake of saying that we have covered geographical mass. It is much more important to have masts in places where there are actually people and a connection that will be used, so that is very much the direction of travel that I hope we can go in. I am not sure that it will save the amount of money that he talks about, because, for all the reasons raised by other hon. Members, people still need connectivity in lots of places that are fairly out of the way, but broadly speaking he makes a fair point. I cannot remember if he has written to me about this issue, but I know that several Scottish MPs have. If he writes to me, he will get the same response as the others, which broadly speaking is the point that I have just made. Incidentally, if Members want, they can go to thinkbroadband.com for the most up-to-date figures on broadband roll-out.

I mentioned the figures raised by the hon. Member for Glastonbury and Somerton. I think the figures in the south-west are that 97% of premises can now access superfast broadband and 77% can access gigabit-capable broadband. However, that is lower than in the rest of the UK, and our aspiration is to get to the same levels across the whole of the United Kingdom, although there are obviously geographical difficulties; I know that from the south Wales valleys, where this issue is also difficult. There is a difference between “have access to” and “have”. For instance, in many parts of the UK—not rural, but urban—gigabit-capable broadband has gone down the street, but not into the building, so there are sets of issues for urban areas. I know that the hon. Lady and others have written to me or asked me questions about how much of the BDUK budget is being spent on rural areas. It is more than 90%, but we need to address some urban issues as well. I am trying not to see this as urban versus rural, as there are different issues in different areas, and we need to address all of them. I have referred to areas that are very hard to reach, and we are looking at alternatives.

The hon. Member for Glastonbury and Somerton also raised the issue of the electronic communications code, and I rather agree with her that the process is cumbersome. There has obviously been a new electronic communications code, and I can confirm that we are looking at implementing the provisions under the Product Security and Telecommunications Infrastructure Act 2022 that have not yet been implemented in fairly short order. I hope that we can make further announcements about that fairly soon, and that should deal with some of the issues that the hon. Lady is concerned about. The truth of the matter is that broadband, mobile connectivity and connectivity in general are as important as water, electricity and any of the other services on which we have all come to rely, whether it is for the issues that the hon. Lady relates in particular about farms, to do with running the Government or to do with being a member of society.

One of the other areas in which we must do far more—it is a shame that less has been done over the last 12 years by the Government—is digital inclusion. We can map areas of digital deprivation in parts of the country, including in the south-west, and we need to tackle that. We need to have a whole-Government approach, part of which is about access, part of which is about skills and part of which is about tackling poverty. There is a whole series of different issues, but if we really want to take the whole country forward into a digital and prosperous future, we can do so only if we have included every single part of it. As I said, part of that is about connectivity and the affordability of connectivity. Part of it is about people understanding that they need the high speeds talked about by the hon. Member for Glastonbury and Somerton, and part of it is about having the skills and understanding to take those issues on.

I am very happy to give an audience to anyone who wants one; they should approach me as soon as possible, because we have quite a long list of people who do. However, I see this issue as an essential part of our delivering an economic future that we can all be proud of in this country.

Motion lapsed (Standing Order No. 10(6)).