PARLIAMENTARY DEBATE
Disabled Jobseekers: Support at Jobcentres - 24 April 2023 (Commons/Commons Chamber)

Disability employment advisers have expertise on how to help disabled jobseekers into work and build work coach skills to help these claimants. That is in addition to broader support, including our increased work coach support, the Work and Health programme and intensive, personalised employment support.

I categorically reject the initial point made in the hon. Lady’s question. The fact is that this Government set a target of getting 1 million more disabled people into work and we met it five years early, but now we must go further. That is precisely why we have brought forward the reforms in the White Paper, which we genuinely believe will remove that structural barrier to work. We will have the packages of support alongside this, which I believe people will want to engage with, because they are aspirational and want to enter the workplace. We will never ask people to do anything that is not appropriate for them. We will work on an individualised, case-by-case basis to support customers. Of course, it is absolutely right that we make sure that our services are as accessible as possible, and that is the whole thrust of the reform. The health model officers are helping us to test what works, and we will continue to work along those lines. I hope she will want to work with me, in the spirit of partnership, to make this a success.

One frustration for disabled people occurs when they have an assessment that identifies what support or adaptations they need in order to go into work and then that support is never actually available or employers cannot provide it. Is there some source of optimism to be found in the funds and the changes announced in the spring Budget that support will be lined up in advance, so that people can take a job when one is offered to them?

It is really welcome that the whole of Government are focused on what more we can do to support disabled people and people with health conditions into work, if that is appropriate for them. That was reflected in the commitments that the Chancellor made on the Work Well programme and on universal support. Of course, we are also introducing additional work coach time into jobcentres, the latest tranche of which will go live this week in another third of jobcentres. Those are really important steps forward. Alongside initiatives such as Access to Work and Disability Confident, we have the opportunity to transform matters in our society to make our workplaces more inclusive and, on a tailored, individualised basis, not only to support people into a role, but to help them retain it.

The DWP uses private company Maximus to assess benefit eligibility for a number of people in the claims process. That includes responsibility for deciding on former mineworkers’ entitlement to industrial disablement benefits. What training and qualification requirements are there for Maximus assessors making these potentially life-changing decisions that affect so many of my constituents?

Continual quality assurance processes are in place that monitor and keep tabs on the quality of the decisions made by any of the assessment providers that work with the Department. Of course, we always keep that under constant review. If there are specific issues that the hon. Lady is keen for Ministers to look at, I would be very happy to do that. She knows that I am always willing to work collaboratively and constructively along those lines. If there is feedback about areas where she or her constituents feel that improvements could be made, including on responsiveness, I would be happy to look at that. I also go back to the point I made about the reforms earlier, where, for example, the work we are doing to try to match expert assessors with conditions will really help to improve people’s confidence in decision making, as well as build capacity and performance.