PARLIAMENTARY DEBATE
Prepayment Meters: Compensation - 16 January 2024 (Commons/Commons Chamber)

I have met Ofgem and suppliers to reiterate my expectations that the new rules will be followed. Ofgem has announced that if a supplier wrongfully installs a prepayment meter, it will be expected to compensate its customers appropriately.

Forcing the installation of prepayment meters in the homes of some of our poorest and most vulnerable constituents is, frankly, a scandal. Although the Government rightly paused forced installations last year, some energy companies have been allowed to resume this outrageous practice under a new rules regime, which the Minister referred to, that still faces many questions. Does the Minister think that in the middle of winter—in a week when we have seen temperatures drop dramatically—we can trust energy suppliers that have a history of unscrupulous practices in force-fitting energy meters in the homes of vulnerable people to, in effect, self-regulate? Will the Government instead legislate to ban the scandalous forced installation of prepayment meters once and for all?

I acknowledge how awful it was that people had their homes broken into to force fit prepayment meters, but there is also a place for prepayment meters to enable people and to support people out of debt. I reassure the House that I have scrutinised every level of the regime for prepayment meters, now that we are going back to reinforcement, to absolutely ensure that we will not see all the scandalous practices that happened before.