PARLIAMENTARY DEBATE
Flight Cancellations - 5 November 2024 (Commons/Commons Chamber)

(Urgent Question): To ask the Secretary of State for Transport if she will make a statement on the ongoing connectivity issues caused by belatedly announced cancellations of flights, such as those between Belfast and London.

I have gone soft.

I thank the Minister for that answer. Northern Ireland is an integral part of the United Kingdom of Great Britain and Northern Ireland. We would not have a United Kingdom without her, and Members in this Chamber would be a lot poorer for the lack of Northern Ireland. We are thankful to be a part of these British isles, and have fought hard to remain so. However, being a part constitutionally and being a part practically are very different things, and the fact is that people need to take a plane or a boat to come across to the mainland. Three million passengers travelled on scheduled domestic flights in the UK between July and September 2021, and the third and fourth most popular routes were between Belfast and London. We have a huge share of domestic routes, and the reason is clear: people in these parts of the United Kingdom have such strong links, and such a strong need to go between them.

Yesterday, a cancellation text was sent to passengers booked on a flight from Belfast City airport to London City airport. The passengers on that flight were not simply frustrated businessmen and women; they included a disabled person who had arranged special assistance, a person on their way to a health appointment in London, and a family getting a connecting flight to their holiday destination. We understand that bad weather can affect flight patterns, and sometimes these things are unavoidable, but my understanding is that yesterday’s flight was cancelled back in September. It is the flight that never was. They took our money, took our boarding passes and let us through security, but the plane was not there. It is quite unbelievable.

The person going to the London hospital was booked on a flight seven hours later, completely missing their appointment. For the business people, their day was gone. The holidaymakers’ connection had flown. Those attending Great Ormond Street children’s hospital or other hospitals missed appointments, as did businessmen and businesswomen—the whole thing was unbelievable. There were no announcements in Belfast City airport, although we were all waiting for the flight that never was—100 people from across Northern Ireland.

I could understand if this were an anomaly, but it is fast becoming a norm—one that will affect business investment and tourism in Northern Ireland. Procedures need to be urgently reviewed. There is to be additional air passenger duty; I hope that some of the additional money raised from people travelling within the UK can be used to ensure that airlines live up to their responsibilities and maintain connectivity as a priority. Thank you for granting this urgent question, Mr Speaker, and I thank the Minister as well.

The limit is normally two minutes. I know you are making up for that flight yesterday, and of course the House missed you—that is why you got the UQ.

I call the Chair of the Select Committee.

Last month, 18 flights between Belfast City and Heathrow were cancelled, and I can only imagine how difficult that must be for Members from Northern Ireland and their constituents. The previous Transport Committee, in its aviation reform inquiry, recommended that the Government revise the public service obligation routes and the subsidies to improve domestic air connectivity. Does the Minister agree that that is important to connecting Northern Ireland with the rest of the UK, and will he bring forward work on that?

Flight cancellations are a significant issue that we took seriously in government, and worked across the sector to tackle. I am proud that in government we published the aviation passenger charter, which included clearer advice on how passengers can resolve issues to do with cancelled and delayed flights, as well as missing baggage and the rights of disabled passengers. In 2023, we halved air passenger duty for domestic flights. We also made a commitment to strengthen the powers of the Civil Aviation Authority. Does the Minister intend to take that forward? When in government, we also published “Flight path to the future”, which included a substantial framework for increasing the efficiency of the aviation system and supporting passengers as we move further towards the goal of sustainable aviation. What further steps will the Minister take to ensure that the measures that we set out to improve the aviation sector and the passenger experience are taken forward?

Frankly, this Government have failed the public so far. Last week’s Budget was, in large part, an attack on workers, businesses, farmers and the aviation sector. The Government’s decision to increase air passenger duty has led to a worried response from the passenger aviation sector, and Ryanair has already announced its intention of cutting flights to and from UK airports by 10%. The Government have so far shown themselves to be deeply uninterested in the consequences of their actions for workers, farmers and now air passengers. More in hope than expectation, I ask the Minister: what steps will the Government take to improve the relationship with the passenger aviation sector and ensure that passengers are well served?

I think we have finally figured out why the shadow Secretary of State for Northern Ireland has not yet been able to make it to Northern Ireland.

I thank the Government and the Northern Ireland Executive for their recent commitment to the City of Derry airport. The public service obligation on the Heathrow route is very important for connectivity to the north-west of Ireland. When the Minister reviews the PSO for the next tranche of funding we hope to get, will he do some work with the airlines to bring fares down? They are out of reach for many people in the area.

I call the Liberal Democrat spokesperson.

Thank you very much, Mr Speaker. I can sympathise with the hon. Member for Strangford (Jim Shannon), and I thank him for tabling the urgent question, because we consistently have the same problem at Edinburgh and other Scottish airports, with a lack of connectivity and the disruption that that causes. I understand that the weather was a key reason for the delays this weekend, but another was delays at air traffic control, which is under pressure because of staff shortages and rising traffic. Eurocontrol, the main organisation supporting European airspace, has warned that to keep passengers safe and stop disruption better co-ordination is required between aircraft operators, airports and others across the continent.

Will the Minister tell me what conversations the Secretary of State has had with European partners on building resilience in air traffic control? Do the Government have confidence in the robustness of air traffic control in the UK to serve our connectivity properly?

I thank the Minister for his response and for reiterating the importance of getting regional air connections right, as that can help to underpin economic growth. I hope he agrees that we should not allow ourselves to be distracted. Does he agree that large parts of our country could be better served by better regional rail connections, which would hopefully reduce some of the congestion at our airports?

Aberdeen airport is another that struggles with cancelled flights. Over 4% of flights were cancelled last year, which makes it one of the airports with the highest cancellation rates in the country. Does the Minister agree that we must make sure that all our regions in the UK, including Scotland, have a reliable connection, especially to London, for things such as business travel? Linking our rural communities to urban centres is really important, so what can his Government do to make sure that those things improve?

There are no public flights from north Wales to London, so we depend on trains. Travellers on Avanti West Coast’s north Wales service endure chronic overcrowding, reduced direct services to London since covid, rolling stock breakdowns and on-the-day cancellations three to four times higher than the rest of the Avanti network. That franchise runs to 2026. What are the Government doing to make sure that Avanti offers the people of north Wales and their economy a decent—

Order. Come on, that is not even linked to flights. It is about trains. [Interruption.] No, let us not kid each other—there is no point wasting time. Let’s have someone else who will ask the right question. I call Wendy Morton.

As the hon. Member for Strangford (Jim Shannon) highlighted, reliable regional connectivity matters. When the Minister is looking at public service obligation routes, will he consider also looking at the transparency of the data coming out of those routes, at reliability, and at penalties for failure? It cannot be right that somebody gets the additional stress of a cancelled flight when they are trying to get to a hospital appointment.

Thank you for granting this urgent question, Mr Speaker, which as has been outlined is important to many of our constituents. When we sit in the airport lounge and talk to people who have had flights delayed, we see their frustration. I suspect, however, that you wish you had cancelled this urgent question—my hon. Friend the Member for Strangford (Jim Shannon) delayed landing it and took so long that I saw you getting increasingly uneasy as you were listening to him.

Increasingly we are finding flights delayed by one company in particular—British Airways—which has a monopoly on these flights. There is an economic lesson to be learned, which is that monopolies are abused. One has only to look at the price charged on some occasions, when someone could fly to Australia cheaper than they can fly to London with British Airways. Sometimes BA gives technical reasons or weather reasons for delaying a flight, but often it is because planes are not full and it amalgamates flights. Will the Minister commit to investigating with BA why the Belfast route is—

Order. I think you are Jim Shannon in disguise. Come on, Minister.

In his earlier answer the Minister spoke about growth and connectivity being important. How does the £2 increase—the holiday tax being added to airport duty—make a difference, especially when Ryanair has announced that it is going to cut 5 million seats? That will have a dramatic impact on anyone wanting to travel within the UK and across Europe. What impact assessment will the Government carry out to ensure connectivity?

Given the dissatisfaction we are hearing about connectivity in Northern Ireland, which is a critical part of the UK, it seems to me that in the next review of the public service obligation, the Minister must commit to include Belfast City airport and a review of the operators. Will he do so?

Everyone understands that there are cancellations due to weather and other issues beyond the control of airlines, but will the Minister meet the likes of BA to ensure that it understands the need for reliability, and for information to be given to customers as quickly and promptly as possible, so that they can take steps to make alternative arrangements if possible?

Does the Minister agree that good transport links between the rest of the United Kingdom and Northern Ireland are vital for business and tourism, and that delays and cancellations look extremely bad in the eye of the public? Will he commit to contacting BA to try to resolve these issues?

What support will the Government provide to Northern Ireland airports to ensure our continued and improved connectivity? The previous Government promised £2.3 million to Belfast International airport in my constituency, under round 2 of the levelling-up fund, which would create jobs, reduce air and noise pollution, and improve the passenger experience. Will the Minister provide an update on that?

What conclusion does the Minister draw from the fact that dubious cancellations such as those we saw yesterday are far more prevalent where there is a commercial monopoly on the route, such as there is between Belfast City and London City airports, which was the route affected yesterday? If he draws the conclusion that connectivity is not helped by a monopoly, what action do the Government intend to take to encourage competition on such routes?