PARLIAMENTARY DEBATE
Victims and Prisoners Bill (Eighth sitting) - 29 June 2023 (Commons/Public Bill Committees)

I beg to move amendment 27, in clause 2, page 3, line 15, leave out

“function of a relevant prosecutor”

and insert “prosecution function”.

This amendment and Amendment 28 substitute a reference to persons exercising a prosecution function for the defined term “relevant prosecutor”. The victims’ code may not make provision requiring anything to be done by such persons.

Amendments 27 and 28 are minor technical amendments that have been tabled to better meet our intention to prevent the victims code from interfering with independent prosecutorial decision making. Clause 2 sets out that the victims code cannot place requirements on relevant prosecutors in relation to their prosecutorial discretion. This is an important safeguard, which reflects our constitutional arrangements, and allows the code to set expectations in relation to service provider procedures and how they should treat victims, but not to interfere with prosecutorial discretion to make decisions in particular cases.

The Bill currently refers to a relevant prosecutor, which is defined under section 29 of the Criminal Justice Act 2003, and includes service providers such as the police and the Crown Prosecution Service. However, some other service providers under the current code also have a prosecutorial function and are not covered by the existing list, including bodies such as the Health and Safety Executive and the Competition and Markets Authority. These service providers have functions in relation to the investigation or prosecution of specific types of offences or offences committed in certain circumstances. To ensure all service providers are covered now and in the future, the amendment sets out that the code cannot interfere with prosecutorial discretion, regardless of which prosecutor is involved.

The Minister will be aware that there have been controversies surrounding private prosecutions—the Horizon scandal springs to mind—but that there are also other private prosecutors who in individual cases might decide to take prosecutions. Will these amendments do enough to cover all of them?

My understanding is that they will, but will the right hon. Lady allow me to confirm that? If at any point I have inadvertently misled the Committee, I will make a correction in the usual way.

Clause 2 provides the legal framework for the victims code and places an obligation on the Secretary of State to issue a code of practice setting out the services to be provided to victims by different parts of the criminal justice system. It also sets out the overarching principles that the victims code must reflect. These are the principles that victims should: be provided with information to help them understand the criminal justice process; be able to access services which support them, including specialist services; have the opportunity to make their views heard; and be able to challenge decisions that directly affect them. We know that those principles are important for victims, and our consultation showed us that most respondents believe them to be the right ones to focus on.

Placing those overarching principles in legislation will send a clear signal about what victims can and should expect from agencies within the criminal justice system. This will help to future-proof the code and ensure that it continues to capture the key services that victims can expect, while still allowing a degree of flexibility in the code itself. We have retained the more detailed victims’ entitlements in the code, as this offers a more flexible way to ensure that they can be kept up to date, rather than by placing them in primary legislation on the face of the Bill. Agencies are already expected to deliver the entitlements in the code and they will be required to justify any departure from it if challenged by victims or by the courts.

To safeguard the topics that the code should cover, the clause allows for regulations to be made about the code. We will use the 12 key entitlements contained in the current code to create a framework for the new code and regulations. This will enhance parliamentary oversight of the code by setting the structure out in secondary legislation, and will allow more flexibility than primary legislation to make any necessary changes in the future if the needs of victims require changes in policies or operational practices. The power to make regulations has appropriate safeguards set out in the clause, in that regulations can only be made using this power if the Secretary of State is satisfied that they will not result in significant weakening of the code in terms of the quality, extent or reach of services provided.

Rather than specifying the details of particular entitlements for particular victims, the clause allows the code flexibility to make different provision for different groups of victims or for different service providers. That means they can be tailored appropriately, such as to provide for the police to give certain information more quickly to vulnerable or intimidated victims. We have published a draft of the updated victims code as a starting point for engagement, and will consult on an updated victims code after the passage of the Bill, so that it can reflect issues raised during parliamentary consideration.

Finally, the clause makes it clear that the code relates to services for victims and cannot be used to interfere with judicial or prosecutorial decision making. That will protect the independence of the judiciary, Crown Prosecution Service and other prosecutors in relation to the decisions they make in individual cases. I commend the clause to the Committee.

Amendment 27 agreed to.

Amendment made: 28, in clause 2, page 3, leave out lines 18 and 19.—(Edward Argar.)

See the explanatory statement to Amendment 27.

Clause 2, as amended, ordered to stand part of the Bill.

Clause 3

Preparing and issuing the victims’ code

I beg to move amendment 11, in clause 3, page 3, line 29, at end insert

“and the Commissioner for Victims and Witnesses.”.

This amendment would require the Secretary of State to consult the Commissioner for Victims and Witnesses when preparing a draft of the victims’ code.

Amendments 11 and 12 address the same issue. Amendment 11 falls under clause 3 concerning the drafting of the victims code, and amendment 12 falls under clause 4, which concerns its revision. Clause 3 outlines that it is the responsibility of the Secretary of State to prepare the draft code and, in doing so, must consult the Attorney General. Amendment 11 would place a duty on the Justice Secretary also to consult the Victims’ Commissioner. Amendment 12 would place a duty on the Justice Secretary to consult the Victims’ Commissioner on any future revision of the code. These are the first of several amendments I have tabled to strengthen the powers and authority of the Victims’ Commissioner.

The Victims’ Commissioner is a public office established by Parliament in the Domestic Violence, Crime and Victims Act 2004 to encourage good practice in the treatment of victims and witnesses in England and Wales. It is independent of Government and works to raise awareness of issues faced by victims, conduct research, promote good practice and hold agencies to account on the treatment of victims. I pay tribute to Dame Vera Baird, the former Victims’ Commissioner, who resigned in September last year after three years in post. Dame Vera was integral to shining a spotlight on the harmfully low number of prosecutions, and she secured safeguards against excessive requests for victims’ mobile phone data in rape investigations. If the Government accept both my amendments, they would go a long way towards demonstrating that they understand the value and authority of the Victims’ Commissioner’s office by ensuring it is integral when looking at the revised victims code.

During the evidence session last week, when asked if the Victims’ Commissioner should be consulted in the drafting and revision of the victims code, Dame Vera said,

“Yes, it is imperative... To be fair, the Government did consult us. It took about two years to get the victims code together. In fact, I am not sure if Mr Argar was not the Victims Minister when it started the first time around. It took a very long time... although I have to say we brought no change. There must be meaningful consultation, but the Victims’ Commissioner has to be in there.”

She went on to say,

“in all the provisions about drafting codes and making changes, where it says you should consult the Attorney General, you have to consult the Victims’ Commissioner as well. This is about victims.”––[Official Report, Victims and Prisoners Public Bill Committee, 20 June 2023; c. 28, Q63.]

The Victims’ Commissioner has a statutory duty to keep the code under review, but the Secretary of State for Justice is not obliged to consult the Victims’ Commissioner on revisions of the code. I am not sure how they are not mutually exclusive. The Victims’ Commissioner is established to be

“a promoter, an encourager, and a reviewer of operational practice, and is the only statutory public body with these overarching duties in relation to victims”.

The Victims’ Commissioner has the singular responsibility to introduce a degree of accountability to how agencies, including central Government, treat victims and witnesses. If victims are given their rightful recognition as participants in the system, their rights must be fully respected and delivered at each stage of the process. Currently, the Victims’ Commissioner has the widest remit of any commissioner but the most limited powers. The powers relating to the victims code should be strengthened, so that the Victims’ Commissioner is consulted alongside the Attorney General.

Amendments 11 and 12 would make it obligatory for the Secretary of State to consult the Victims’ Commissioner on the preparation and revision of the victims code, rather than having the commissioner make proposals. This would also form part of the functions of the Victims’ Commissioner under section 49 of the Domestic Violence, Crime and Victims Act 2004—promoting the interests of victims and witnesses and keeping the code under review. It would also ensure that there is accountability and compliance with the victims code, and that standards are maintained at all levels. I hope the Minister will consider agreeing to the amendments.

I thank the shadow Minister for tabling amendments 11 and 12, which would place a statutory duty on the Secretary of State to consult the Victims’ Commissioner when preparing and revising the new victims code. The Victims’ Commissioner and their office are a vital and powerful voice for victims, and part of the commissioner’s statutory duty is to keep the operation of the code under review. In highlighting that, I will go a little further than the hon. Lady by paying tribute not only to Dame Vera Baird, but to Helen Newlove and Louise Casey. I think Louis Casey was the original Victims’ Commissioner, and Helen followed her in that role. In their different ways, all three have brought a huge focus and passion to the role, and I want to put on the record my gratitude to them all.

We have routinely engaged with the Victims’ Commissioner’s office on matters concerning the code since last September, and we will continue to do so when a new Victims’ Commissioner is appointed. As I highlighted in the previous sitting—I think it was after being prompted by a question from the shadow Minister, the hon. Member for Cardiff North—a recruitment process is under way, with the new Lord Chancellor taking a very close interest so that we get the right person into this vital post. I am keen to see it filled as swiftly as possible with someone of the calibre of the three individuals who have already held the post.

We recognise that it is essential that we consult experts, including the Victims’ Commissioner, when preparing or revising the code to ensure that it continues to reflect the needs of victims. The Bill already requires public consultation on the draft code under clause 3(4) and, naturally, the Department engages thoroughly with the Victims’ Commissioner and their office as part of that process, as we always have done in the past. Public consultation provides an opportunity for a wide range of relevant stakeholders, practitioners and victims to make representations to the Government. For that reason, we do not consider it necessary to formally list each relevant stakeholder in legislation, including the Victims’ Commissioner, as the amendments would do.

I do recognise—the shadow Minister, the hon. Member for Cardiff North, may have alluded to it—that one role is listed for consultation: the Attorney General. That consultation is required ahead of the public consultation on the code and is explicitly included to reflect the Attorney General’s shared responsibility for the delivery of the criminal justice system and for the impact of the code. As hon. Members will know, ministerial responsibilities across the criminal justice system involve the Lord Chancellor and Secretary of State for Justice, the Home Secretary and the Attorney General. By practice, the Secretary of State for Justice will consult the Home Secretary as part of the process of preparing, issuing and revising the code. The Home Secretary, as the other Minister with direct operational delivery responsibilities, is not explicitly referred to because the technical drafting convention is that different Secretaries of State are not named in legislation.

I hope that I have provided assurance that the Victims’ Commissioner and their office will continue to be engaged on matters concerning the code, and that the hon. Member for Cardiff North will find those assurances satisfactory.

I thank the Minister for his response to these provisions. The Victims’ Commissioner has a statutory duty to keep the code under review. Because the Secretary of State, however, is not obliged to consult them, it is an area of the Bill that needs strengthening. The powers of the commissioner related to the victims code must be strengthened so that the Victims’ Commissioner is consulted alongside the Attorney General when the code is drafted and revised. That seems to me to be an essential part of the process to ensure that victims’ experiences are listened to and then represented in the drafting and revising of the code. That would also form part of the functions of the Victims’ Commissioner under section 49 of the Domestic Violence, Crime and Victims Act 2004—promoting the interests of victims and witnesses and keeping the code under review.

Importantly, the measures would also ensure accountability. The Minister alluded to that in terms of Parliament, but it is vital that the Commissioner is included formally within the process in the Bill. Although I will not press the amendment to a Division, I hope that as we move forward through the Bill we can look at how the role of the Victims’ Commissioner can be strengthened. I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

Clauses 3 and 4 ordered to stand part of the Bill.

Clause 5

Effect of non-compliance

Question proposed, That the clause stand part of the Bill.

Clause 5 makes it clear that failure to comply with the victims code does not in itself give rise to liability in criminal or civil proceedings, but it also makes it clear that the code is admissible in evidence in proceedings and that a court may take a failure to act in accordance with the code into account when determining a question in the proceedings. We think individual liability for non-compliance would be disproportionate, but the clause does not prevent non-compliance from being addressed, nor does it prevent victims from being able to make or escalate a complaint. Their being able to do so is vital to ensure that victims are being given the right standard of service.

The measures in the Bill are designed to enable new oversight of compliance with the victims code and to drive improvements in victims’ experiences when engaging with the criminal justice system. We will discuss those measures when we reach the relevant clauses, but we believe the framework is the right starting point to drive real change locally and at system level, so that victims are treated in the right way. It is essential that there are consequences for non-compliance, clear oversight structures and complaints processes for victims, and this is the first time that such a comprehensive legislative framework has been put in place. It is right that it is done at local and national level and that the Bill does not allow for litigation against individuals. The clause is necessary to set that out.

I will speak to the amendments when I sum up, when I will have heard what those who tabled them have had to say. I will now speak to the other clauses in the grouping.

Clause 6 puts two duties on criminal justice bodies, namely the police, the Crown Prosecution Service, His Majesty’s Courts and Tribunals Service, His Majesty’s Prison and Probation Service, and youth offending teams. First, it requires them to take reasonable steps to promote awareness of the victims code among service users, including victims or those supporting victims, and the public. That is essential because—Opposition Members remarked on this, I think—just 23% of victims and 22% of the public were aware of the code in 2019-20. That is clearly not good enough. We want victims to be clear about what they can and should expect from the criminal justice system and to feel empowered to ask for that when criminal justice bodies fall short.

Secondly, clause 6 requires criminal justice bodies to keep their compliance with the code under review. That will include collecting and sharing information, which will be set out in regulations. They will also be required to jointly review that information with police and crime commissioners and other criminal justice bodies in their local police area. Where issues are identified by police and crime commissioners or bodies, operational agencies can and should take action by using local forums to drive improvements.

Those measures are the heart of the Bill. As we have discussed in Committee, it is essential that we monitor code compliance. Victims do not always receive the level of service to which they are entitled. In 2019-20, 45% of victims felt that the police and other criminal justice agencies kept them informed, and only 18% of victims recall being offered the opportunity to make a victim personal statement. The duty will improve local information collection, allow for effective local solutions and help us track the performance of criminal justice bodies to pinpoint areas that need improvement.

To deliver consistency across England and Wales, we will use regulations to specify the necessary code compliance information to be collected, and issue guidance on how criminal justice bodies should carry out their duties. We are using regulations and guidance to enable more detail and flexibility to update the provisions than primary legislation would allow. It will be crucial the get the data requirements in the regulations right, and we are working with bodies subject to the duties and those who represent victims to develop them. By implementing standardised data collection and reporting practices, we can build a national picture of the delivery of victims code entitlements throughout the criminal justice system. Such a data-based approach has been used effectively by the criminal justice system delivery data dashboards to enable data-informed discussions and to feed into action plans at local level to drive change. Together, the duties will promote compliance with the victims code and therefore better outcomes for victims.

Clause 7 is a crucial part of the new framework for better local oversight of victims code compliance. It strengthens the role of police and crime commissioners and enables issues to be identified and escalated where necessary by requiring police and crime commissioners to review compliance information jointly with criminal justice bodies in their local area, and to share information and insights into local performance with the Secretary of State. Together with the new requirements in clause 6 for criminal justice bodies to share compliance information with police and crime commissioners, that measure addresses concerns we heard that police and crime commissioners did not have the mechanisms in place to deliver on their role to monitor local code compliance.

The Government recognise the vital role police and crime commissioners already play in bringing agencies together to oversee the code locally. Further empowering police and crime commissioners and harnessing their convening powers will lead to a more collaborative and effective approach to solving local issues. Where issues are identified by police and crime commissioners or bodies, operational agencies can and should take action, using local forums to drive improvements.

I will give way first to the hon. Member for Birmingham, Yardley.

I hear the good words in the Minister’s explanation, but I am still not entirely sure exactly what will happen. Are we going to get local forums to make it better if it is bad? That does not seem enough to me to ensure compliance or any change from the situation we have at the moment.

I am grateful to the shadow Minister. I will come on to how this will work in practice, but I suspect hon. Members may wish to return to it in their contributions to their amendments. I give way to the hon. Member for Rotherham.

What she said.

I suspected that might be the case.

The requirement to share compliance information and to report to the Secretary of State on the joint review of this information will enable a clear national picture to be formed of how the criminal justice system is delivering for victims. It is important to remember that police and crime commissioners are directly elected and directly accountable to their local communities.

The requirement provides a means to escalate issues that cannot be solved locally and will enable Government to establish a new national governance system to pinpoint and intervene to address any systemic problems. The Victims’ Commissioner and inspectorates will be asked to participate in the new national governance system to ensure that victims’ needs and their perspectives are reflected. This will, of course, be covered in the relevant statutory guidance that will set out the operational detail across these clauses and the wider oversight framework.

Clauses 8 and 9 put two duties on the British Transport police and Ministry of Defence police respectively that mirror those placed on criminal justice bodies in clause 6. The duties are to promote awareness of the victims’ code and keep their compliance with the code under review. This ensures parity between local, national and non-territorial police forces. British Transport police meet victims of crime every day, including those mentioned by the hon. Member for Rotherham who are involved in child criminal exploitation, such as through county lines.

Instead of jointly reviewing information with police and crime commissioners, the British Transport police will be required to jointly review information with the British Transport police authority, which is the appropriate oversight body for them. Similarly, the Ministry of Defence police will do so with the Secretary of State, which in practice will mean that the Secretary of State for Defence is the appropriate oversight body for them. It is important that all police forces that have contact with victims, and therefore have responsibilities under the code, are responsible for promoting awareness of and complying with the code to help support victims. If I may, Ms Elliott, I will address amendments 47 and 13 and new clause 2 in my wind-up remarks. I commend clauses 6 to 9 to the Committee.

I have tabled what I hope is a straightforward amendment that would place a stronger duty on criminal justice bodies to promote awareness of the victims code, rather than just asking them to take reasonable steps. Clause 6(1) states that,

“Each criminal justice body which provides services in a police area must…take reasonable steps to promote awareness of the victims’ code among users of those services and other members of the public”.

The amendment would remove the words “take reasonable steps” and make the clause stronger. For example, a reasonable step could be a poster in a police office reception, so that when asked about this during the compliance process, they could say, “Yes, we have taken a reasonable step. Everyone that comes into the police office can see that. It is a reasonable step.”

As other Members and I have already pointed out, compliance and awareness of the existing victims code is worryingly low. I look to the Minister to do something more robust to get that awareness into the public domain. Victim Support’s “Victim of the system” report found that as many as six in 10 victims do not receive their rights under the victims code; 20% of victims are not referred to support services, 46% do not receive a written acknowledgement of the crime, and 60% do not receive a needs assessment. The status quo is not working. For victims to access their rights, they must first be aware of them.

I will speak to amendment 13 and new clause 2 together. Amendment 13 would insert

“in accordance with the victims’ code”

after “services” in clause 6. It is a relatively small correction that would, I hope, improve the Bill by making it clear that criminal justice bodies must collect information about their provision of services for victims in accordance with the victims code. I am concerned about the current provision in clause 6. The amendment would clarify that the information collected by each criminal justice body in a police area, and shared with other criminal justice bodies, would have to be in accordance with the victims code.

I thank Dr Ruth Lamont, senior lecturer in law at the University of Manchester and co-investigator for the victims’ access to justice project funded by the Economic and Social Research Council, for working with me on this issue. I am also pleased that the amendment is supported by Victim Support. During evidence last week, Rachel Almeida, assistant director for knowledge and insight at Victim Support, stated:

“The Bill refers to regulations being introduced to collect prescribed information. It needs to be more explicit that that applies to every single right. We want compliance with every single right to be monitored. From evidence we have seen, that will not necessarily happen, so it needs to be really clear that the regulations cover every single right.”— [Official Report, Victims and Prisoners Public Bill Committee, 20 June 2023; c. 72, Q151.]

As amended, clause 6(2) with reference to the code would add elected accountability for provision of victims’ services. The elected local policing body—most commonly police and crime commissioners, but also metro mayors—are responsible for the commissioning of victim support services in their policing area. The amendment would specify the nature of the information to be provided. Police and crime commissioners do an awful lot of work on different aspects of policing and are responsible for its totality, so it is eminently sensible to focus the collection of prescribed information about the provision of services in accordance with the victims’ code. That would also support awareness of the code among agencies, which my hon. Friend the Member for Rotherham brought up under another amendment. Does the Minister agree with that? That way, police and crime commissioners would have a specific path to follow, with a clear outline of what they need to collect and what they do not, thus streamlining resources and saving time. It also enables a very clear feed of data up to the Victims’ Commissioner for the purposes of reporting as the scope is defined.

It is imperative that code compliance is reviewed and monitored by criminal justice bodies and I support the introduction of that measure in the Bill. However, failing to identify the scope will have an undesired impact, as it could either prevent the desired data from being collected altogether or could have an adverse effect on PCCs by overstretching their resources. Overall, consistent data collection in accordance with the victims’ code guarantees that criminal justice agencies are complying, and if they are not, it will expose areas where improvement is needed. It would also make available information on whether victims are aware of their rights in the victims’ code and which rights are being accessed and required the most. The only way in which criminal justice bodies can respond to the needs of victims in their respective areas and deliver is through the proposed data collection and by sharing different methods for delivering the guarantees of the code. The process could also inform the reform of services and the commissioning choices made by the elected policing bodies.

As previously outlined, the Victims’ Commissioner for England and Wales would also be able to use data collected by criminal justice bodies in each police area to produce a national survey that could be fed into both the commissioner’s annual report and general advocacy engagements with Government. It is beneficial for victims that the system is better informed and evidence-based policy can then be drafted because of that specified data collection.

New clause 2 would place a duty on specified public authorities to co-operate with the Commissioner for Victims and Witnesses. The clause would allow the commissioner to request a specified public authority to co-operate with them in any way they consider necessary for the purpose of monitoring compliance with the victims’ code. It also places a duty on the specified public authority to comply with that request. I am grateful to Victim Support, which supports that too, for outlining in last week’s evidence session that the clause would increase the powers and authority of the Victims’ Commissioner in line with those of the Equality and Human Rights Commission, the Independent Anti-Slavery Commissioner and the Domestic Abuse Commissioner, who is the most recent commissioner to be granted that power.

The Domestic Abuse Act 2021 gives the Domestic Abuse Commissioner specific powers that enable her to fulfil that role and places legal duties on public sector bodies to co-operate with her and respond to any recommendation she makes to them. The powers are essential for the commissioner to drive forward change and hold agencies and national Government to account for their role in responding to domestic abuse. It is therefore perfectly reasonable to grant the Victims’ Commissioner the same authority. I hope the Minister agrees. Especially when considering just how many victims of crime there are out there, I am sure he will agree that that simply strengthens the Bill.

I am grateful to hon. Members for their contributions. I will respond on amendments 47 and 13 in turn, and will then touch on new clause 2.

I am grateful to the hon. Member for Rotherham for amendment 47. I understand that she seeks to require relevant bodies to raise awareness of the code, rather than taking “reasonable steps” to do so. I reassure her that our intention is, of course, that victims will be made aware of the victims code. The “reasonable steps” term is commonly used and well understood in legislation. The use of it here seeks to replicate section 24 of the Domestic Abuse Act 2021, which states that a senior police officer must “take reasonable steps” to discover the victim’s opinion before giving a domestic abuse protection notice. It appears similarly in the Homelessness Reduction Act 2017.

I am feeling the way the Minister is going with this. Might I make an on-the-hoof addition of the phrase “all reasonable steps”?

The hon. Lady knows me well; she may have had a sense of the direction I was heading in and be seeking to gently see me off from it midway. I will return to her point in a second.

The reason why we have introduced a reasonableness requirement is to retain operational flexibility, to allow for circumstances in which it would not be reasonable or operationally possible to expect the code to be actively promoted to certain victims. For example, when a criminal justice agency is communicating with a victim, sometimes that victim may be too distressed to process information about or want to engage with the code, or they may be in a public environment. In such instances, we would expect the reasonable step to be to share the information, but at a more appropriate time for the individual.

That in-built flexibility recognises that those working in the system, day in, day out, have considerable expertise and can deploy that to determine the most appropriate moment and method for sharing the code with vulnerable victims. It is absolutely our intention that all victims are made aware of the code, but there is a sensitivity about how and when.

I know that, separately, more can be done to improve criminal justice agencies’ communications with victims. We will use statutory guidance to set out further detail on our clear expectations as to when and how relevant agencies should make victims aware of the code. That will also point to appropriate training so that staff working with victims are confident and comfortable to share it at the right time. We are working closely with stakeholders to ensure that that guidance is robust, ambitious and practical. My fear is that being prescriptive in asking agencies when they communicate with victims, through removing “reasonable steps” from the clause, may lead to less sensitive and effective sharing in order to meet the duty, but I am happy to reflect on the points that the hon. Lady has made.

Amendment 13 seeks to amend the clause 6 requirement on criminal justice bodies to collect prescribed information. It would add that the requirement to collect prescribed data must be in relation to services provided in accordance with the victims code.

I agree with the shadow Minister, the hon. Member for Cardiff North, that our intention is absolutely for this information to be relevant to how they deliver services in accordance with the code, rather than how they provide services more generally. However, I fear that the clarificatory amendment she has tabled is not necessary, because we believe the duties contained in subsection (2) are already sufficiently limited to be clear about the code under the preceding subsections.

To demonstrate the point, I am happy to clarify that the duty to collect prescribed information is supplementary to the overarching duty in subsection (1)(b), which requires the criminal justice bodies to keep under review how their services are provided in accordance with the victims code. It follows from the reference in subsection (1)(b) that the services referred to are only those that are relevant to how services are provided in accordance with the victims code.

Our view is that amendment 13 would overly limit the duty to collect prescribed information, and requiring the collection of only information about the provision of services in accordance with the code would not allow for the collection of related relevant information. That information could include, for example, contextual information on the systems in place to ensure an accessible complaints process, which would give a greater understanding of compliance with code right 12 to make a complaint about rights not being met. Therefore, on what I accept is a technical point, I encourage the hon. Member for Cardiff North not to press the amendment to a Division.

Finally, I will touch on new clause 2. I agree that it is vital that relevant bodies co-operate with the Victims’ Commissioner so that they can fulfil their statutory role to keep the operation of the victims code under review. We carefully considered whether updates were needed to the important functions and duties of the Victims’ Commissioner, to align them, where necessary, with those of more recently established commissioners—for example, the Domestic Abuse Commissioner. That is why this Bill already introduces key updates, such as a requirement that the Victims’ Commissioner’s annual report must be laid in Parliament and that relevant authorities must respond to recommendations that the commissioner makes in any report.

I just wonder what would happen if we were discussing a school in my constituency—let us say my own children’s school—and Ofsted just got to say, “Yeah, you’ve just got to hope for the best, really. Let’s just hope for the best, with a little bit of improvement.” There are no powers; this process does not go anywhere. I am not sure that I can see how there is any gumption behind any of these particular improvements, other than just, “They’ll respond”.

As I say, our experience is that the Victims’ Commissioner—I suspect that this is by virtue both of the office itself and the strength of personality of all three Victims’ Commissioners—has tended to be successful in obtaining the information they need to do their job and shine a light on particular issues or individual system challenges. Therefore, we do not believe that it is necessary or proportionate to alter their powers further in the way that has been discussed.

We intend for the Victims’ Commissioner to have access to relevant compliance information collected and shared under clauses 6 to 9, both via national governance forums and through the duty on the Secretary of State to publish compliance information. That may not go the full way, but I hope it goes some way to reassuring the hon. Lady that the Victims’ Commissioner will have access to information on the code. We do not believe that additional powers to collect such information are required.

The Minister is a reasonable man and I am a reasonable woman, so I will not press amendment 47.

I am not going to press the amendment, but I would like to work with the Minister on how we see this issue going forward. He has given some assurances, but it would be good to clarify those.

Clause 5 accordingly ordered to stand part of the Bill.

Clauses 6 to 9 ordered to stand part of the Bill.

Clause 10

Publication of code compliance information

I beg to move amendment 14, in clause 10, page 8, line 37, at end insert—

“(1A) The Secretary of State must share compliance information with the Commissioner for Victims and Witnesses (‘the Commissioner’) within 2 days of receipt.

(1B) The Commissioner must use compliance information received under subsection (1A) to prepare an assessment of compliance with the victims’ code, including—

(a) an assessment of compliance in each police area,

(b) identifying any instances of systemic non-compliance with the victims’ code,

(c) identifying opportunities for improvement in compliance with the victims’ code, and

(d) identifying best practice in respect of compliance with the victims’ code.

(1C) The Commissioner must include a summary of the assessment made under subsection (1B) in their annual report prepared under section 49 of the Domestic Violence, Crime and Victims Act 2004.”

This amendment would require the Secretary of State to share information about compliance with the victims’ code with the Commissioner for Victims and Witnesses and require the Commissioner to prepare an assessment using that information.

Amendment 14 would place a duty on the Secretary of State to share all information collected regarding compliance with the victims code with the Commissioner for Victims and Witnesses. Clause 10(1) states:

“The Secretary of State must publish such compliance information as…will enable members of the public to assess…code compliance”.

Although I welcome clause 10 and agree that the public should be aware of agencies’ compliance with the victims code, the clause fails to provide information on how members of the public should be expected to interpret this data. I would welcome it if the Minister’s response addressed how that will be interpreted.

Amendment 14 would use the oversight by the Victims’ Commissioner to enable national analysis and oversight of compliance with the victims code, closing the feedback loop. Currently, although there is reporting, there is no independent reporting back of analysis to elected local police bodies or criminal justice bodies, or sharing of best practice.

The amendment would allow the Victims’ Commissioner to make an assessment on compliance across all police areas under the following categories: failures of reporting, areas of systemic non-compliance with the victims code, areas for improvement in compliance with the victims code, and evidence of best practice. The key focus has to be on ensuring the effectiveness of the oversight by the Victims’ Commissioner of compliance with the victims code throughout the whole of England and Wales. The reporting process would be both to the public and to criminal justice agencies, and it should encourage and support the development of higher standards for the protection of victims’ needs and interests.

Each of the four categories to be reported on by the Victims’ Commissioner is directed at a different aspect of identifying whether there is meaningful compliance with the requirements of the victims code. Such reporting should provide an overarching assessment of how effectively the victims code is working for victims. If a criminal justice agency fails to provide requested evidence regarding compliance with the code without just cause, this must be highlighted and publicly reported to provide accountability and encourage consistent reporting.

Through the Victims’ Commissioner’s oversight of criminal justice agencies reporting on the code, problem areas where there is evidence of non-compliance could be identified. For example, if there were consistent problems in providing for a category of victim, that could be highlighted and addressed as an issue across criminal justice agencies, rather than focusing on just one body. The process would naturally inform areas for improvement to ensure compliance with the code and enable support for criminal justice agencies in developing their practice in relation to victims. At the moment, however, there is no formal sharing of best practice in supporting victims in the justice system and meeting the expectations of the code. There is a lack of information for criminal justice agencies about the most effective services and processes to provide for victims under the victims code.

Reflecting on the evidence of compliance provides the commissioner with an important opportunity to share examples of best practice, including valuable services, procedures or approaches. This process would provide an environment in which positive developments could be identified, promoted and fed back to agencies that are doing well. We know that the agencies should seek to provide, and often do provide, the best service they can to victims, and that the process of reporting on compliance should encourage the development of effective services. The amendment would both promote the role of the code and provide resources for criminal justice agencies to draw on in developing their services for victims.

In evidence to the Committee last week, Caroline Henry, the police and crime commissioner for Nottinghamshire, stated:

“We need to increase transparency around whether the victims code is being complied with. We all need to be talking about victims more, and keeping victims at the heart of this”.––[Official Report, Victims and Prisoners Public Bill Committee, 20 June 2023; c. 43, Q83.]

I am sure the Minister agrees that this relatively minor amendment would absolutely do that.

I am grateful to the shadow Minister for enunciating the rationale for amendment 14. I shall first address her amendment and then move on to clause 10.

I agree that access to information on victims code compliance will help the Victims’ Commissioner to assess the operation of the code. I also agree that that information should inform their annual report. The amendment would require the Secretary of State to share the code compliance information that they receive from relevant bodies with the VC. I reassure the Committee that we not only intend to share information with the Victims’ Commissioner, but we will make sure that we use their expert insight to interpret what the data shows and what it means in practice. That will be covered in the new national governance structure that is intended to oversee the new code compliance framework put in place by the Bill.

We will set out more details about the structures in supporting guidance as we continue to test and develop proposals with stakeholders—the shadow Minister is welcome to contribute to that process. However, as relevant data will be shared in that forum, and the Victims’ Commissioner will also be able to access the published information, we do not see that additional data sharing arrangements are necessary in the Bill.

On the proposal that there should be a requirement on the Victims’ Commissioner to assess compliance and consider specific issues, that is exactly what we are seeking to achieve through the slightly different mechanism of the national governance forum on which the Victims’ Commissioner, among other important voices in the criminal justice system, will sit.

The Victims’ Commissioner has existing legislative responsibility to keep the operation of the victims code under review and existing powers to make reports and recommendations. The broad approach to the existing requirements for the Victims’ Commissioner means that all annual reports have already included a section on the victims code, and the increased overview and data will support further reporting on compliance.

We want to keep the potential topics that the Victims’ Commissioner can choose to cover as broad as possible. Being overly prescriptive could reduce the flexibility and independence in the role. We want to give the Victims’ Commissioner the flexibility to determine themselves which topics they wish to look at and cover. I hope that gives the shadow Minister some reassurance that the Bill as drafted will allow the Victims’ Commissioner access to code compliance information, and to use it to inform their annual report. We expect the Victims’ Commissioner to be a key lever in driving improvement in the system within the new national oversight structure.

Clause 10 ensures that we have appropriate transparency of code compliance data—first, by requiring the Secretary of State to publish victims code compliance information, which will allow the public to assess whether bodies are complying with the code; and secondly, by requiring police and crime commissioners to publicise that information in their local areas. We know that data transparency across a range of public functions can drive performance, and we heard at pre-legislative scrutiny that it was important to provide greater certainty that the compliance information would be published.

Publishing compliance information will allow victims, stakeholders and the public to understand how well bodies are complying with the code, as well as allowing for benchmarking and comparison across areas to identify disparities, share best practice and help drive improvements. I appreciate that right hon. and hon. Members might have concerns about the publication of sensitive information. Some information collected, such as feedback from victims that might be identifiable, may not be suitable for publication because it would infringe on privacy rights and potentially compromise victims’ confidentiality.

The clause therefore allows the Secretary of State a degree of flexibility in determining what information should be made public to allow effective assessment of code compliance while also protecting the identities of victims.

I thank the Minister for his response to amendment 14. The issue is to ensure that the Victims’ Commissioner’s oversight role is strengthened, which is what the amendment would do. I am not sure whether the Minister gave me the assurance that there would be a strengthening. The previous Victims’ Commissioner, Dame Vera, was explicit about the fact that she lacked the data to ensure compliance throughout her tenure. I would like a bit more assurance that the Bill will do that. I will not seek to push the amendment to a vote today, but I would like to work to see how we can strengthen the Bill on that specific issue. I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

Clause 10 ordered to stand part of the Bill.

Clause 11

Guidance on code awareness and reviewing compliance

Question proposed, That the clause stand part of the Bill.

I will speak to clause 11 stand part, and in my concluding remarks address the speech that the hon. Member for Rotherham will make when she speaks to her new clauses.

Our approach through the Bill is to provide a framework to drive improvement and to use statutory guidance to set out how to operationalise that framework. That is why clause 11 requires the Secretary of State to issue guidance that will support the bodies subject to the code awareness and code compliance duties in clauses 6 to 10 to discharge those duties. It also requires those bodies to have regard to the guidance, which I hope provides reassurance to the hon. Member for Rotherham that there are sufficient provisions in place to ensure agencies take the statutory guidance on board.

We intend for the guidance to cover topics raised by hon. Members: how relevant bodies can promote awareness of the code, including how to make the code accessible and how to provide training to staff so they can confidently engage with victims; how police and crime commissioners will be required to report to the Secretary of State on their local reviews of code compliance information; and what good or poor performance looks like. It will also cover information on how local and national oversight structures will work, including routes for escalating on issues between them and on how data sharing and publication will work. The frequency of information collection will be set out in regulations and reflected in the guidance as appropriate.

Getting the guidance right is crucial to ensure that the policy works on the ground, so that it is clear what those subject to the duties are expected to do, and to encourage good practice and consistency across England and Wales. We intend to publish details of the guidance during the passage of the Bill to enable parliamentarians to have it to hand as they debate the Bill in its subsequent stages, and we are currently working with bodies subject to those duties and those who represent victims to develop it so that we can be sure it will work operationally. Underlining the importance of considering the views of those affected by the guidance, the clause also requires the Secretary of State to consult relevant stakeholders before issuing the guidance, which will ensure that it is useful and reflects the operational context.

Our approach to setting out the framework for code awareness and code compliance in the Bill, and the detail in statutory guidance and regulations, is the right way to drive improvement in the victim experience. I hope that clause 11 will stand part of the Bill.

Clause 11 is a welcome part of the Bill that requires the Secretary of State to issue guidance regarding the code awareness and reviewing code compliance. We know that the guidance may include provision about ways of promoting awareness of the code; how information is collected, shared and reviewed; and the steps that an elected local police body must take to make the public aware of how to access compliance information. That is all vital for ensuring accountability and awareness of these issues, but alone it does not go far enough. It must be on the face of the Bill that the code is accessible to all victims, particularly those who have disabilities or whose first language is not English. The Secretary of State must ensure that code awareness is raised among those groups too.

It is also not enough to publish code compliance and draw public attention to how to access that information. If we want to ensure that victims’ rights are met, we need to actively monitor their enforcement. New clause 5 seeks to ensure that the victims code is accessible to all victims and associated services. The new clause is supported by Women’s Aid and addresses issues raised by charities such as Victim Support, which I thank for helping to draft it.

As we know, the victims code sets out the minimum standards that organisations must provide to victims of crime. However, specialist violence against women and girls organisations have an abundance of evidence that indicates the needs of deaf, disabled and blind victims, as well as victims whose first language is not English, are being overlooked, neglected or at best addressed inadequately. It is truly concerning to hear from Women’s Aid that public bodies, including the police, often fail to comply with their obligations under the Equality Act 2010 to eliminate discrimination, harassment and victimisation when interacting with victims facing communication barriers. Their right under the victims code—

“To be able to understand and to be understood”—

is also not being upheld. We know from specialist “by and for” led organisations that this is having a direct impact on marginalised victims not coming forward. This failure to respond to their communication needs is preventing victims from coming forward. As a result, victims are left with no choice but to stay longer with an abusive perpetrator and are at risk of increased harm while being denied justice.

Rising Sun, a specialist service, highlighted a case whereby a victim’s disability was not factored into the support plan and she was not provided information in Braille. Not only did this impact on her ability to make an application for a non-molestation order; she could not even read the resources provided on domestic abuse. She was left feeling humiliated and embarrassed, and stayed with her abusive partner for a further four weeks before fleeing to emergency accommodation with her children.

As discussed on earlier amendments, by failing to address and respond to communication barriers, there is a risk of the police having incomplete information and evidence from victims due to the lack of support to ensure they were understood. A survivor working with Women’s Aid urged for there to be more training to support those with accessibility needs, such as deaf people. She highlighted that we have a BSL Act but this it is not having any impact on survivors of domestic abuse.

The Government state that one of the first objectives of the Victims and Prisoners Bill is to introduce measures

“to help victims have confidence that the right support is available and that, if they report crime, the criminal justice system will treat them in the way they should rightly expect.”

It is clear, therefore, that new clause 5 is vital to ensure that all practical steps are taken to ensure that the code is fully accessible to all victims, particularly deaf, disabled and blind victims, as well as victims whose first language is not English.

Victim Support has also raised concerns about the need to implement the right to be understood. One woman, Angela—both her name and the languages have been changed—was wrongly arrested when she attempted to seek help from the police after experiencing domestic abuse. Despite taking regular English classes, Angela struggles with language skills in pressured or stressful situations. When she contacted the police to report the abuse, her partner at the time, who was fluent in English, managed to convince the police officers that he was the victim. Angela said:

“They cuffed me, put me in a police car, so I said, why? I was being treated like a criminal, so I was in great shock.”

At no point did the police ask Angela if she understood what was happening or if she needed a translator, even when she started speaking in Romanian. She said:

“They were just saying, ‘speak English, speak English!’”

Angela was arrested and held in police custody. She only got an interpreter at 8 pm, despite asking for one at 2 pm. After explaining what had happened through the interpreter, Angela was, thankfully, released and her partner was later charged. Eventually, the case went to court and the perpetrator was found guilty and issued with a restraining order. However, a copy of the court ruling was only sent in English, and Angela had to pay to have it translated.

It must be on the face of the Bill that the Secretary of State must take all practical steps to ensure that victims who are deaf, disabled or visually impaired, or who do not speak English as their first language are able to understand their entitlements under the code. We cannot allow anyone, in particular vulnerable women such as Angela, to be wrongfully treated and unaware of their rights do to these language barriers.

New clause 5 would also require the Justice Secretary to ensure that criminal justice bodies signpost victims to appropriate support services, and to ensure that appropriate training is delivered to staff in criminal justice bodies, including by specialist domestic abuse services. This is desperately needed, as we know from the examples we have heard over the past few days. I urge the Minister to consider adopting the new clause, or to please give assurances that he will include guidance on not only accessibility and awareness of the code, but on providing training to criminal justice agencies.

I now turn to new clauses 11 and 12. New clause 11 would place a duty on the Secretary of State to make an annual statement on compliance with the victims code, and new clause 12 would require the Secretary of State to set minimum threshold levels of compliance with each right of the victims code. The new clauses aim to strengthen the accountability of the victims code of practice by placing a duty on the Secretary of State to oversee them. They also aim to remove the core responsibility of overseeing enforcement of the code from the police and crime commissioners, who currently do not have sufficient powers and, in many cases, resources to either ensure compliance or hold contributors to the local criminal justice board to account.

New clause 12 would also ensure that the information on regulations covers every right in the victims code so that genuine improvements for victims will be achieved. In 2019, the independent Victims’ Commissioner carried out a review of delivery of the victims code. Sadly, the review found that the code is failing to deliver the improvements and sense of change required, because of fundamental problems that require systemic changes to be fixed. The needs of victims are not being met, and agencies are still struggling to deliver the code. The review called for an urgent reform—and that was in 2019. Wider victims code compliance data is not readily available, but aspects of it, such as being informed of the option to write a victim’s statement, are tested by the Office for National Statistics. That is reflected in the Ministry of Justice’s “Delivering justice for victims” consultation document, which sadly offers no detailed look at code compliance from other data sources.

The new clauses seek to tackle the lack of compliance by addressing the accountability issues denying victims and witnesses their rights and entitlements. The current set-up relies on the local criminal justice boards, the majority of which are chaired by the PCCs. LCJBs were introduced to bring together criminal justice partners to identify priorities, improve the experiences of victims and witnesses and deliver agreed objectives to improve the effectiveness of the local criminal justice system. They are aligned to the police force areas and operate as voluntary partnerships. However, when looking at right 4, for example, regarding support services for victims, the third sector, integrated care boards and sometimes local authorities are missing from this core conversation on the victims code.

In 2016, the Local Government Association undertook a high-level review of the council’s role in providing community safety services. Part of that review scrutinised PCCs and their role in chairing LCJBs. The review found that relationships between local councils and the PCCs were, not surprisingly, varied. It was clear that in some areas relationships are well established, with close work taking place; in others, relationships have proved more difficult to establish and there is very little contact, particularly where local priorities differ between the leading PCCs and the community safety partnerships. The review also found that similar variations were reported regarding the strength of local authority relationships with other statutory partners. In some areas excellent relationships are in place; however, it is clear that that is not universal. In other places, there continue to be concerns about siloed working and core issues such as data sharing. Stronger mechanisms must be in place to ensure that code compliance is on a national scale. We cannot have another postcode lottery being exacerbated due to the lack of accountability.

By placing a duty on the Secretary of State to both gather the data and publicly analyse it, there will be an emphasis for the relevant bodies to both return the data and work to improve it. Additionally, requiring criminal justice agencies to report annually on compliance provides the Secretary of State with a level of necessary oversight to ensure compliance and that victims’ rights and entitlements are upheld. The Secretary of State can then make an annual statement on the current state of code compliance and provide additional support and scrutiny wherever necessary to ensure that the code is working effectively for victims and witnesses. That also allows for more parliamentary scrutiny where necessary.

New clause 12 requires the Secretary of State to set a minimum threshold level of compliance for each right under the victims code. If the threshold for compliance is not met, the Secretary of State must commission an inspection and lay it before Parliament. Core accountabilities of the measures in the Bill must go back to the Secretary of State to ensure that we as parliamentarians can hold him or her to account, reporting the steps taken to correct any issues. That is a vital safeguard for Parliament. It should lead to urgent and tangible change where failures have taken place, and ultimately to a better experience for all victims.

I support my hon. Friend’s new clauses. Victims who are deaf, disabled or blind or whose first language is not English are constantly being failed by the criminal justice system, so new clause 5 is essential. New clauses 11 and 12 raise key issues regarding accountability. It goes back to what I was talking about with my amendments. We need accountability. Treatment for victims is a postcode lottery, dependent on which policing areas see fit to hold services to account and ensure that victims’ needs are put first. I know that the Minister wants to address compliance, so I hope he will respond to my hon. Friend, who has made some important points.

I am grateful to the hon. Member for Rotherham for tabling the new clauses, and I hope that she will allow me to address them all together. Although they each address different aspects of victims code awareness and compliance, they are interrelated. I wholeheartedly agree with the aims of each new clause, but we believe that the issues are already addressed in the Bill and associated measures. What differs is how the new clauses would achieve what is essentially a shared aim.

Broadly, the new clauses would either place duties in legislation where we instead propose including provision in statutory guidance, or introduce duties that we feel are already provided for in the Bill; I will go through the specifics in a second. As I said, the approach that we have taken to drive up code awareness and compliance is to set up the key structures of the framework in the Bill but to allow for the regulations and statutory guidance that operationalise it to be where the detail is found. Where we have introduced new duties, we have carefully considered how to do so in the way that we believe will be most effective in delivering the improvements in victim experience that I think is a shared objective for everyone in the room.

New clause 5 is intended to improve accessibility and awareness of the victims code and associated services. I share the hon. Lady’s aim of ensuring that all victims have access to the information that they need to support them in engaging with the criminal justice process. The new clause would require the Secretary of State to

“take all practicable steps to ensure that the code is fully accessible…and to promote awareness of the code”.

As right hon. and hon. Members will have seen in clauses 6, 8 and 9, we are placing explicit duties on criminal justice agencies to promote awareness of the code among victims and the public. We have placed that duty on agencies rather than the Secretary of State. Because those agencies are the ones in contact with victims day in, day out, they are best placed to raise awareness directly with victims themselves and to shoulder that responsibility.

Outside the Bill, I agree that there is a role for the Government in promoting code awareness. This is why we have committed to raising awareness of the code among practitioners, victims and the general public. For example, we are looking at a Government communications campaign and similar measures to boost that broader reach.

What language is that campaign in? I am holding up my phone to make a point about access to smartphones and smart technology. Translating all the core documents, which could easily be downloaded on a phone or printed out by an officer or support service, does not seem a particularly complex thing to do, if there is the Government will to make it happen.

I am grateful to the hon. Lady. As I say, I am looking at how we might do this, so I am not in a position to make firm commitments to her, other than that I will bear what she says in mind when we get to the point of being able to do something like this. She made a sensible point and, typically, in doing so she also suggested a possible solution.

Accessibility is hugely important. The code, however brilliant it may end up being, is of limited value if people cannot access it to understand it and know how it relates to them. We know that victims not only need to know about the code, but need to understand it. We recognise the importance of that. We are considering carefully how we can ensure that everyone who needs to understand it can do so. I am happy to work with the hon. Member for Rotherham. My meeting agenda over the summer and in September is getting longer and longer, but I am always happy to spend time with her to discuss such matters.

The hon. Lady’s new clause 5 would also give the Secretary of State the power to make regulations prescribing that criminal justice bodies must signpost victims to appropriate support services and must receive appropriate training, including from specialist domestic abuse services. It is absolutely right that victims should be signposted to appropriate support services. Right 4 under the code contains an entitlement for victims to be referred to support services and to have such services tailored to their needs. Through the new duty on criminal justice agencies to take reasonable steps to make victims aware of the code, more victims should be aware of their entitlements.

I turn to training. Agencies already deliver training on the code to their staff to ensure that they are confident and comfortable sharing it. For example, the national policing curriculum uses interactive and group training methods to deliver training in as impactful a way as possible. That is regularly reviewed and updated as necessary.

I do not have the data, and I do not expect the Minister to have it at his fingertips, but does he know how many police officers have actually had that training? Less than 50% have been trained on what coercive control is, for example.

The hon. Lady slightly pre-empts my answer. If that information is centrally held, I will endeavour to get it and write to her with it.

I am also pleased that the College of Policing has developed the Domestic Abuse Matters programme, which has already been delivered to the majority of forces. It was developed in conjunction with SafeLives and with input from Women’s Aid.

In addition, the CPS will work with specialist support organisations to develop bespoke trauma-informed training on domestic abuse to help prosecutors to understand the complexities that victims experience in those crimes. Information on domestic abuse and how to recognise the signs and provide support is also available to HMCTS staff. To increase the impact that the training agencies already deliver, we are using statutory guidance to set out advice regarding appropriate training so that staff working with victims are confident in how to share the code sensitively and effectively at the right time for the victim.

We are confident that for both training and accessibility, statutory guidance under the existing code awareness duty is the most flexible and effective approach. It can set standards while allowing agencies to tailor it for the different needs of agencies, staff and victims, and it can be kept up to date more easily, which enables us to take a continuous improvement approach. The hon. Member for Birmingham, Yardley is right to make the point that we can have fantastic guidance and training, but the key thing is to ensure that it is engaged with and that practitioners take the training on board and—I have used this dreadful word a few times—“operationalise” it in their day-to-day work. It is right that independent agencies have the expertise to decide how best to design and deliver training, rather than the requirement sitting with the Secretary of State. We already have provisions in the Bill and additional measures to address the aims of new clause 5, so I encourage the hon. Member for Rotherham not to press it to a Division.

New clause 11 would place a duty on all agencies with victims code responsibilities to monitor and report on compliance, and a duty on the Secretary of State to report annually to Parliament. I am grateful for the debate we have had, and I absolutely agree that we must monitor and report code compliance information. That is vital to understanding whether victims are getting the service they should. As I mentioned in our debate on a previous group of amendments, in 2019-20 only 23% of victims and 22% of the public were aware of the code, and only 45% of victims felt that the police and other criminal justice agencies kept them informed. That is why the Bill already legislates for new duties on code awareness and compliance in clauses 6 to 11. We therefore consider that new clause 11 is already covered by the existing provisions.

I wonder whether the Minister plans to speak about what enforcement there is if things do not go as he anticipates in the Bill.

Without testing the patience of the Committee, I have a few more points I intend to make before concluding. I hope that some of what I say may well reassure the hon. Lady. If it does not, I am sure she will return to it at some point.

Together, these clauses set out the new code compliance monitoring framework by requiring key criminal justice agencies to keep their compliance with the code under review through collecting, sharing and reviewing compliance information and by reporting to the Secretary of State—either through police and crime commissioners, for local area reporting across agencies, or via separate routes for the national police forces. As has been outlined, those reports will be fed into a national forum where the data is reviewed, and the Secretary of State will publish relevant information to create as much transparency as possible. We are actively considering how often compliance information and data will be shared, and we will include that in the statutory guidance.

Where the amendment differs is in covering all agencies that deliver services under the code. This is a long list and includes bodies for which direct working with victims of crime is not central to their work. We carefully considered which agencies should come under these important but potentially not un-onerous monitoring and reporting responsibilities. We sought to choose key agencies that work day in, day out with victims of crime and have most responsibilities under the code, for example the police, the CPS, the courts, prisons and probation, and youth offending teams. That is where we want to prioritise resourcing to deliver robust local and national oversight. I agree that the Secretary of State reporting annually to the House is a vital part of accountability. We will continue to test and develop proposals for the new national governance forum, and I am open to considering how the findings and outcomes of that forum can best be reported to Parliament to allow parliamentary scrutiny and debate of such measures.

New clause 12 would require the Secretary of State to set victims’ code compliance thresholds by regulations, trigger inspections if thresholds were breached and require inspection reports to be laid before Parliament. I agree that there should be clear standards for the service that victims should receive, and consequences if service falls below that threshold. Our approach to achieving that is related to, but slightly different from, the proposal of the hon. Member for Rotherham. Although we will use regulations to set out what information must be collected to monitor code compliance, we think statutory guidance should cover the important issues that the hon. Lady has raised, such as thresholds that may trigger escalation to address poor performance. That is particularly appropriate for considering performance thresholds, given how the victims’ code sets out entitlements: they are a mix of what victims should receive, or have the opportunity to receive, and how they should be treated. In this context, the quality of communication and delivery really matters.

We will better understand code compliance, including the quality of delivery, by gathering consistent information from a range of different sources, including victim feedback, quantitative data and process narratives to understand how agencies deliver less measurable entitlements. That basket of evidence will hopefully give us a broader picture of how well local areas are delivering the code. The information on code compliance will allow police and crime commissioners to assess where improvements are needed, what agencies’ plans are to drive these improvements and whether those plans are working. Measuring whether standards are improving in this way will be more effective than setting a potentially arbitrary threshold, against each code right, as to what triggers escalation.

Where local solutions fail or greater oversight is required, police and crime commissioners will be able to escalate systemic issues to the national governance forum. I agree that inspections will help to drive change, which is why the inspectorates will be invited to attend the national governance forum. When systemic issues and poor performance are identified at a national level, that will be an opportunity to use the powers that we have introduced in the Bill for Ministers to direct a joint victim-focused inspection in areas that are consistently not delivering or to examine a range of issues that are clearly challenging in a number of areas, rather than requiring an inspection for each individual breach. In cases where there are individual breaches, there are, of course, complaints processes, and the Parliamentary and Health Service Ombudsman can take appropriate actions to identify the most appropriate route for redress.

Finally, with regard to laying a report in Parliament, inspection reports are already published. As I have said, I am open to considering how the national governance forum reports and work can be fed into Parliament, and I will work with the hon. Member for Rotherham and others across the House to ensure that we get this right. I hope that that gives the hon. Lady some reassurance.

Question put and agreed to.

Clause 11 accordingly ordered to stand part of the Bill.

Ordered, That further consideration be now adjourned. —(Fay Jones.)