PARLIAMENTARY DEBATE
Technology in Public Services - 2 September 2024 (Commons/Commons Chamber)

I beg to move,

That this House has considered technology in public services.

It is the first time I have had the privilege of speaking under your chairmanship, Madam Deputy Speaker, and I am grateful for it. May I start by welcoming the hon. Member for Arundel and South Downs (Andrew Griffith) to his place? I had his job, and I realise just what a privilege it is. Today, I think we have nine Members seeking to catch your eye, Madam Deputy Speaker, to make their maiden speech. In advance, I offer them my very best wishes in this nervous moment. I look forward to hearing them. I am about to perform my maiden speech as a Secretary of State, so we are all in it together.

My mum was scanned three times in 18 months because of chest pain, and each time the scan came back clear. Not one of the scans detected the disease—lung cancer—that without warning would take her away from her family. Today, it takes an artificial-intelligence-powered scanner in Huddersfield hospital just seven seconds to detect the earliest signs of lung cancer. Seven seconds is all it takes to give somebody back decades with the people they love. I firmly believe that had my mother received that kind of care, she would still be alive today. I would have celebrated her 80th birthday just this weekend gone. It is that belief in the power of technology to change our lives for the better that will guide this Government’s approach.

It is all too easy to think of technology such as AI as being impersonal, alienating or distant, but the first thing I think about is people—the teachers in our schools who will deliver a personalised lesson to every pupil and help them fulfil their potential, and the patients in our hospitals who can access lifesaving drugs for diseases that until recently were untreatable. Technologies can change our everyday lives in ways that are both ordinary and extraordinary.

The Secretary of State is making a fine maiden speech in his start at the Dispatch Box. As a previously practising doctor, I know that one thing that could really help is using some of the AI we see coming forward in the back office. The previous Government committed to a £3.4 billion NHS productivity plan. Are the Government still committed to taking that forward, because that investment would have significant benefits for staff and patients?

I am grateful for that intervention and welcome the hon. Member to his place, too. The Government take extremely seriously the role that AI and digital technologies have in productivity in all public services and, as my speech unfolds, I hope that he will hear more detail about the scale of our ambition. To take just one of the schemes that we will be unfolding, the fit for the future programme—a £480 million commitment in our manifesto—will be responsible for driving innovation through the NHS, with adoption of the very latest scanning equipment as well as other equipment right across the NHS in England. Those are just some of the things that we are committed to, and I assure him that the Government are wholly committed to this agenda.

Nothing about change is inevitable. The future of technology is ours to shape, and the opportunities it offers are ours to seize. My ministerial team and I want to see a future where technology enriches the life of every single citizen and a future with safety at its foundation, because only when people are safe and feel safe can they embrace technology and the possibilities that it presents.

Today, Britain’s tech sector is showing us what that future might look like, but far too often our public services are simply stuck in the past. The contrast could not be clearer. Much of the century so far has been defined by the sheer speed of technological advancement. The digital revolution has transformed our lives in ways that would have been unimaginable just a couple of decades ago. Most of us can access our bank accounts anywhere, at any time, and transferring money takes just seconds. Social media and video calls have given grandparents back precious time with their grandchildren, no matter how far away they may live. Young people live in a world where they can find thousands of jobs at the click of a mouse and work for a global brand without having to leave the community they love living in. Yet, as innovation has accelerated, the state has fallen further behind. Our citizens still need to contend with up to 190 different accounts, with 44 different sign-in methods, to access Government services online. Each of them is easy to lose or forget.

This is obviously a positive debate, as there are so many benefits for us all. I could not remember 191 passcodes—I struggle to remember my own to log in every day in Parliament—but of course we have to underpin everything that we are talking about in terms of technology with cyber-security. In Cheltenham, we have a 4,900 member-strong community speaking for our industry in CyNam, and of course we have GCHQ, where thousands of people work every day; they do not ask for our thanks, but they deserve it in bucketloads.

The Secretary of State may be aware of the golden valley development in Cheltenham, which I recently sent him a letter about and which would include the national cyber innovation centre. I wonder whether he might like to find out more about that by sending members of his team—or he could come himself—to have a chat with me about it.

The hon. Gentleman, who I welcome to his place, spent quite a bit of time on his intervention, but I realise that there is simply so much to talk about in his constituency. I pay tribute to the organisations he referenced, including GCHQ and CyNam. The work that they do often goes unthanked, but it is absolutely essential to the security, wellbeing and economic welfare of our country. I certainly intend to visit as soon as I can, and it would be great to meet any of his representatives at any point; I am sure that my ministerial team will be willing to do so as well.

One of the things that comes up all the time in my constituency is the great difficulties that elderly pensioners have with online commitments. They do not understand them, not because they are silly or anything, but because the processes are too technical for them. Will the Secretary of State assure me that when it comes to ensuring that pensioners are looked after, nothing will disadvantage them in any way when it comes to getting their moneys?

I am grateful for the hon. Member’s intervention, which was his first on me in this Parliament; I doubt that it will be the last. I will come to digital exclusion a bit later in my speech, which I hope will answer his question. If not, I am happy to return to the point. I will also return to cyber-security—I do hope that the hon. Member for Cheltenham (Max Wilkinson) learns his parliamentary sign-in codes as quickly as possible, as that would be a good start to a secure and safe parliamentary career.

I realise that every one of these log-in details is easy to forget. Engaging with the state has become a bureaucratic burden on working people—one that they can scarcely afford. Unbelievably, UK adults spend 3 billion hours each year dealing with Government-related admin; for the average citizen, that is 1.5 working weeks every single year. That is less time to spend with their kids when they get home after a long day’s work and less time to get outside or see friends to stay healthy and be happy—put simply, it is less time to do the things they like and to be with the people they love.

I commend my right hon. Friend on his excellent, moving speech, which is his first from that Dispatch Box. My condolences about his mum. He will be aware that during the pandemic, the evidence review commissioned by the former Health Secretary exposed widespread inequity and racial bias in the use of oximeters—little gadgets used to look at oxygen in blood. It also revealed that algorithms used in artificial intelligence—in social security, for example—have inequity potential. How can we ensure that, along with all the benefits that he correctly mentions, there is also protection around equity?

I am grateful to my hon. Friend for making that incredibly important point. I hope she will see that one of the themes of my speech is indeed tackling inequality and inequity, as well as outlining how I believe this is one of the progressive causes of our time. If we are not careful and do not shape this agenda in the right way, with progressive values and safety baked in from the start of everything we do, we will not have the trust of the public, and every citizen will not benefit as they should.

My hon. Friend references issues in the life sciences aspects of the agenda. The Health Secretary and I are joined at the hip on this; we co-developed the life sciences action plan, which we are jointly rolling out, he and I both chair some of the work relating to the life sciences action plan, and the two of us—working for a Government and a Prime Minister who care so much about tackling the inequities that currently exist in society—will ensure that these issues will be central to the agenda as it unfolds.

Every day, people in Britain are confronted with a glaring technology gap between the private sector and public services—a gap that has become impossible to ignore, between the personalised and paper-shuffling, the efficient and the inconvenient, the time-saving and the time-wasting. That gap is not just a policy problem to solve but one of the great progressive causes of our time.

The previous Government promised us a small state, but after 14 years all they did was give us a slow one. They gave us a state that takes away time from those with too few hours to give: parents on low income who are already missing out on time with their families because they are working overtime just to make ends meet; and the people at the margins of our digital world, or excluded from it all together. By closing the technology gap, we will restore every citizen’s belief that the state can work for them.

When the previous Government set up the Department for Science, Innovation and Technology, they recognised the transformative power of technology. They were right to do so, but if we want to lay the foundations for a decade of national renewal, we must be much bolder. We need to rewire Whitehall, because technology is much more than just another sector to support or a strategic advantage to secure; it is the foundation for every one of our national missions.

From kickstarting economic growth and making Britain a clean energy superpower, to breaking down barriers to opportunity and building an NHS that is fit for the future, our task is fundamentally different and our approach must be, too. That is why we have made DSIT the digital centre for Government. By bringing together digital, data and technology experts from across Government under one roof, my Department will drive forward the transformation of the state. That transformation will not just save people time; it will save taxpayers money, too. This Government are under no illusions about the scale of the challenge that we face.

Could the Secretary of State explain what that means in reality for the Cabinet Office and the role that DSIT now has? Who has the organisational responsibility and the control over what goes on in Whitehall and his Department?

I am grateful for the question. The delivery functions of digital transformation have moved from the Cabinet Office and other Departments into DSIT. Governance of such services remains shared between us, including a powerful role for Treasury oversight. We want to harness the best of Government, and we must do so by working collaboratively. That is the missions-led approach that the Prime Minister has championed, and it is a belief that I have baked into DSIT and the way that we work. I recognise that the challenges that we are seeking to solve with a powerful digital centre of Government can work only if we provide a resource that other Governments aspire to draw down on and work collaboratively on. That is the target that we have set ourselves and that we are setting about trying to achieve.

As I said, the Government are under no illusions about the scale of the challenge that we face. We promised to mend Britain’s broken public services. Now, we must do so with the worst set of economic circumstances since the second world war. With taxes at a 70-year high and a £22 billion black hole in the public finances, we cannot afford to duck the difficult decisions. The solution is not unchecked spending. It is long-term, sustainable economic growth, delivered in strategic partnership with business.

My right hon. Friend is making an excellent speech. Women in business could add £200 billion to the economy if they were invested in at the same rate as men in business. The female founders community has been in uproar since it was announced that Innovate UK would award only half of the 50 £75,000 grants from its women in innovation fund, even though almost 1,500 women applied for them. Innovate UK has since reversed that decision. Would the Secretary of State meet those from the community to understand their experiences, find out what went wrong and ensure that Innovate UK better supports the Government’s growth mission by better supporting female founders?

I am extremely grateful for that intervention; my hon. Friend makes an incredibly important point. First, on the broad themes of under-represented communities in the tech sector, the issue is multifaceted. It is not just about some people being excluded from the products that are emerging from the tech sector; it is also about access to the great jobs that are being created in the tech sector itself. It is clear that there is regional and socioeconomic imbalance, and that there are other equality issues. I remember very well in the 1990s trying to get into university, and the system back then diverting people like me away from it. I had to apply four times and go back to secondary school at the age of 25 to get into university. Now I see a tech sector that is not dissimilar—sometimes it diverts people from certain backgrounds away from it or fails to attract into the sector those people with great potential.

We need to do better than that. We need to lead from Government. When I saw Innovate UK’s decision, I was unsettled, but I was very pleased that it then came out so rapidly—not only reversing the decision and going back to the full 50 grants but issuing a forthright apology for the mistake that led to the problem in the first place. Such issues should not emerge. I know that Innovate UK will learn those lessons, but we need to ensure that the Government are at the forefront of delivering support for the sector and creating the jobs and technology of the future, and making sure that it does so in an equitable way. I am grateful to my hon. Friend for giving me the opportunity to put that on the record, and I look forward to meeting the community she mentioned.

A missions-led approach to reforming our public services will harness the power of technology to make them more productive. Let us take artificial intelligence. It is not just doctors and teachers who are using AI to change the lives of the public they serve. In Greater Manchester, citizens advice centres are using Caddy, an AI-powered co-pilot tool developed with my officials to help staff and volunteers provide more helpful advice to the people who need it. Digital experts in my Department are thinking about how we can use AI to connect clean energy projects to the grid more quickly. Stories such as these are just the starting point, but they remain all too rare. Why should any citizen be denied cutting-edge healthcare, clean energy or a world-class education? Why should a vulnerable person struggling with eviction or debt struggle to get the help they need?

Adopting AI across health, education and policing could boost productivity by almost £24 billion a year. If we fail to do so, the benefits of AI could become the preserve of the privileged few. The urgency of our task demands decisive action, because people should not have to wait for better public services. Rightly, they expect that we will fix the public finances fast. That is why we will publish the AI action plan, led by Matt Clifford. The action plan will work out how we can make the very best use of AI to grow the economy and deliver the Government’s national missions. Then we will set up the AI opportunities unit to help make the action plan’s recommendations a reality.

My Department will transform public services for the people who use them, by working with Departments across Whitehall to pioneer safe, new and innovative applications for AI. Every one of those applications will depend on two things: digital infrastructure and data. These will be the driving force behind Britain’s digital transformation, better hospitals and schools, safer streets and transport that works for working people.

I think the right hon. Gentleman pits productivity-enhancing tools against the interests of workers. I do not believe that is the case. If we take my example of Huddersfield hospital, which I had the pleasure of visiting, people have been retrained because AI is very good at giving all-clears—20% of people were given all-clears. Therefore, the radiologists are retrained and come back on a higher pay scale for doing so, and productivity has gone from 700 scans a week to 1,000 scans a week. It is not only cost-neutral but cost-beneficial for the Department. Those are the kinds of productivity gains that enhance work and the satisfaction of workers in the workplace.

We are the Government. We have some agency in how this technology is used and rolled out and how it supports people in the workplace. We will ensure that we deliver value for money for the taxpayer and services that are cost-effective for the taxpayer, but we will also aspire to ensure that workers’ rights and satisfaction in the workplace increases. We are a Government who respect the work of the civil service and the value it provides to our country. We want to ensure that these tools sit alongside that ambition to deliver greater outcomes for the country, while ensuring that the civil servants who work so hard for our country take a bit more pleasure from their work, by being assisted by some of this technology that we will introduce to the work of Government.

Will the Secretary of State give way?

It will be a pleasure to give way to the hon. Gentleman, but I do not want to cut into the time for the maiden speeches that are coming up, so I will not take too many more interventions after this.

I thank the Secretary of State for giving way, and I look forward to hearing the rest of his contribution. As someone who does not have much of a grasp of technology, I understand that many people have a fear. The Post Office Horizon scandal is an example of where the system should have said no but instead said yes—a real problem. When people were travelling with British Airways, the system conked out for 24 hours. Those are examples of things going wrong. What can the Secretary of State do to give us confidence that the system will work?

I am grateful for the hon. Gentleman’s intervention. As I will say in a moment, all of this is contingent on one key principle: building trust with the public. We need to do so through actions, not just words. We have to take the public with us every step of the way, because otherwise we will not have the permission to deliver the transformation that, ultimately, will be profoundly beneficial for them. I have striven throughout this speech and since I have had the pleasure of this role, in opposition and in government—

I thank the Secretary of State for giving way; he is being generous with his time. On that point about the public being confident in any systems we roll out, does he agree that we need to ensure guard rails are in place so that organisations and companies know what their responsibilities are?

I am grateful. The interventions are building up, but I think I can answer both together to satisfy both Members. Yes, safety has to be built in at the outset and the public need to see that. We have inherited a problem with safety in our country. Women and girls do not feel safe outside after dark. Parents do not think their children are safe online. We have an issue with safety that we need to get a grip of. I feel incredibly strongly, as do Ministers and the Department, that we need to reassure people that as we embrace the technological advances that sit before us, we do so in a way that has safety built in from the outset. That is something we will do, and we have high expectations that others will do so too. As I will mention in a moment, we are setting statutory obligations on people at the pioneering side of AI.

I am afraid that I will not give way a third time, because others have to get in, and otherwise you will give me a glare, Madam Deputy Speaker—if the hon. Gentleman has not yet had one of those, when he does he will understand why I am moving forward at pace.

To build a smarter state, we need to build a state with digital infrastructure that is faster than ever, from the data centres powering cutting-edge AI to the broadband connections creating opportunities for all our communities. We must also manage public sector data as a national strategic resource. For far too long, public sector data has been undervalued and underused. We must replace chaos with co-ordination, and confusion with coherence. That is what the national data library will do. With a coherent data access policy and a library and exchange service, it will transform the way we manage our public sector data. It will have a relentless focus on maximising the value of that data for public good, on growing the economy and creating new jobs, and on delivering the data-driven AI-powered public services that they deserve.

The digital revolution promises to overhaul the way citizens engage with the state, but as with every technological revolution before it, we know that it brings risks. With those risks come uncertainty, instability and, for some, fear. We do not believe that people should have to choose between those two competing visions of our future: between safety and prosperity, and between security and opportunity. By shaping technology in the service of people, we will grow the economy, create jobs and lay the foundations for an inclusive society in which every citizen can see a place for themselves.

My right hon. Friend is making a fine speech, but could he say a little bit about the cross-Government conversations that should be happening about upskilling and the opportunities for workers? What is cutting-edge technology today can be obsolete in six to 12 months’ time. Is there a plan for a rolling programme of training and upskilling, so that workers who work with technology can keep pace with it as it develops over time?

I am extremely grateful to my hon. Friend—it is fantastic to see him back in his seat, and we can see no better reason why when he makes such incisive contributions. I am in very close touch with the Education Secretary over the skills agenda, and my Department is in very close touch with the Department for Education, because we can only seize these opportunities and ensure that they are available to everybody from every background if we get skills right. At the moment we are not, but there are some pioneering projects that I have visited. We ought to ensure that they are accessible to everybody who needs them. I can assure him that is essential to the conversations we will be having.

Even as we seize every opportunity to build a better future, we will responsibly manage the threats that new technologies pose to our security. The first duty of any Government is to keep our nation safe. Thanks to years of neglect, Britain has been left catastrophically exposed to cyber-attacks, with disastrous consequences for public services and working people alike. Over 10,000 out-patient appointments were postponed following this year’s attack on the NHS in London—that is 10,000 people forced to wait to access the care they needed. If we do not act, we know there will be more attacks to come, and more hours lost in our hospitals and our schools. The Prime Minister has been clear that in an ever more volatile world we will do what is necessary to defend our country from those who seek to do us harm. That is why we are introducing the cyber security and resilience Bill, which will shore up our cyber-defences and protect our public services in the decades to come.

Supercomputing and artificial intelligence are key drivers for making us more cyber-resilient. Will the Secretary of State please clarify why £1.3 billion has been cut from that budget?

I am grateful to the hon. Gentleman for his intervention and I welcome him to his place. It is good to see him participating in these debates. It gives me the opportunity to respond to his question. He asks why I cut something. Can I just point out to him that I cannot cut something that did not exist in the first place? We have a former Prime Minister who announced a scheme but allocated not a single penny towards it. We have a former Chancellor of the Exchequer who at this Dispatch Box in his last Budget announced a scheme, but did not go back to his Department and allocate a single penny towards it. I did not cut anything, because nothing existed in the first place. Words matter when you are in government, and they must be followed through with action. I am afraid that the previous Government were all words and no action.

That is why we will be bringing forward binding regulations on the handful of companies that are developing the most powerful AI systems of tomorrow. The principle behind both pieces of legislation is simple: trust. We will rebuild Britain’s public services. Public trust in technology will be our cornerstone. To earn that trust, we will always put people’s safety first. We must also show that technology can be a force for good, and that is what we will do. Every person who receives the kind of scan my mother did not receive, every family with years longer together, every child with an education that gives them the opportunities their parents never had—every one of those people is a testament to the power of technology to change lives for the better. And yet for each of those people there are so many more who are missing out on an education that could change their life, or on the scan that could save it. By closing the technology gap, this Government will ensure that every person benefits from the digital public services that they deserve, and we will give Britain’s future back.

I call the Opposition spokesperson.

Thank you, Madam Deputy Speaker. On behalf of those of us on the Conservative Benches, I welcome you to your place.

I would also like to take this opportunity to welcome the Secretary of State and his Ministers. I congratulate him on a maiden speech that had much in it to commend and congratulate him on his stewardship of what is a fantastic Department. He is fortunate to be supported, as I know from my experience, by a team of outstanding officials. I pay tribute to their deep knowledge and dedication.

Our constituents know that innovation and technology is our future. The Secretary of State’s Department was already at the heart of our mission, supported by a record 29% increase in investment, from 2023 to 2025, to grow the economy and cement Britain’s science and technology superpower status. The former Member for Chippenham, my hon. Friend the Member for Meriden and Solihull East (Saqib Bhatti) and I left the Department in good shape, with, at that time, an expected underspend in this year’s budget. It may well be that we were better at fending off the Chancellor than the Secretary of State has been. I note the changes to the machinery of government, which see government digital services and the incubator for AI and other functions move from the Cabinet Office to his Department. Whether or not that is a good idea, time will tell, but what is clear is that it makes it even more important that he and his team now deliver—and where they do so, seriously, they will have our support.

We could not open this parliamentary term on a more important subject. Productivity drains in the public sector take money directly out of taxpayers’ pockets, and that is not fair on hard-working families. We know that the public sector accounts for roughly 20% of our national output, and that is often a source of national pride, but the hard truth is that public service productivity is far lower than that in the private sector. Few Departments —the Secretary of State talked about this—are without opportunities to deliver public services better and at a lower cost to the taxpayer. We can, together, transform NHS productivity, and make use of advanced technology and sensors to better secure our borders or defend our country—even from new domains such as space. We can introduce driverless trains to stop trade unions holding passengers to ransom, support farmers and food producers wishing to wean themselves off migrant labour through agri-tech and robotics, implement better use of tagging and “smart” prisons, and improve case flow in the criminal justice system—and a great deal more.

There are many brilliant officials across the civil service who are helping to foster this tech revolution, but I am afraid that their morale is being undermined by this Government’s early approach to appointments. It is on their behalf that I ask the Secretary of State, “What was it, Secretary of State, about the £66,000-donating, Labour-supporting Emily Middleton that first attracted you enough to make her one of the senior civil servants in your Department?” For the truth is that there are real questions to answer. What exercise did the Secretary of State go through between announcing the new Department on Monday and appointing a new director general later in the very same week to satisfy himself that not one single civil servant across Government was fit to perform that role? Did he disclose the £66,000 donation to the permanent secretary on his appointment? Did he tell the Civil Service Commission about the £66,000 donation and the links to Labour? Was is him or someone in his office who told Emily Middleton to delete her LinkedIn account? Why, given that the ministerial code is clear about the duty of Ministers to

“ensure that no conflict arises, or could reasonably be perceived to arise”,

did he not recuse himself from all decisions and discussions on this matter? If the Secretary of State will not use this opportunity to come clean, to answer all these questions and to publish the relevant correspondence, I really think it is time for Sir Laurie Magnus, the independent adviser on ministerial interests, to investigate.

My right hon. Friend has made an important point, and he is right: this is a director general-level appointment in the civil service, second only to that of the permanent secretary and one of, I believe, only three director general-level appointments in the entirety of the Secretary of State’s Department. This is someone with the power to hire and fire and advance and promote civil servants, and someone—[Interruption.] This is an important point. Once this Rubicon has been crossed, once the civil service has political—[Interruption.]

Order. Will Members make their remarks to the Chamber rather than exchanging them across the Benches?

Thank you, Madam Deputy Speaker. I will make some progress. I understand that colleagues will want to move on to other points, but this is a very important point. Once this Rubicon has been crossed, it will not be possible to un-bake that cake of an independent civil service. Imagine the ambitious civil servants—the directors, the directors general—who never even had the chance to be considered for this role!

Interested as I am in this question of process and the discussions about cronyism, I turned up here to listen to a debate about tech and public services. I was wondering whether the hon. Gentleman had any opinions on that subject.

I hope that the hon. Gentleman will have a chance to speak about exactly that subject later. However, it is critical and, I think, a point of commonality across the House that we can deliver change only through professional and competent civil servants, and it is important that the morale of the Secretary of State’s Department, like that of every other Whitehall Department, is maintained.

I have finished making my points on this subject, and I am happy to move on in the interests of the debate.

The hon. Gentleman has talked about the morale of the civil service. Would he care to tell us how he thinks that was affected by a former Prime Minister’s referring to the civil service as “the blob”, and by Cabinet Ministers walking around their offices leaving passive-aggressive little notes asking, “Where are you?” It is very easy to make the snide comments that the hon. Gentleman is making, but it is not very relevant, is it?

I accept that we have strayed some way from the important topic that the Secretary of State came here to talk about tonight. Much as I would enjoy continuing this discussion with the hon. Member, I am happy to move on and address more of the Secretary of State’s points.

It was the last Government who launched a wide-ranging public service productivity review to address these issues, and to understand for the first time how technology can transform our economy. It was the last Government—this was raised by my hon. Friend the Member for Hinckley and Bosworth (Dr Evans)—who decided to harness the potential of artificial intelligence in healthcare with the NHS AI lab and a £3.4 billion investment fund to cut admin and fast-track diagnoses. I was not 100% clear about this, and I do not want to wilfully misinterpret what was said by the Secretary of State, but I hope that the fund continues and we continue to see that opportunity.

The public have benefited directly from the sort of vast improvements that the Secretary of State talked about, thanks to the last Government’s embrace of technology. It now takes less than three weeks to receive a new passport—often much less—thanks to the adoption of cloud-based working practices. As of March this year, 99% of passport applications were processed within the target timeframe, a performance which, sadly, I do not think many other parts of Government achieve.

Some will have concerns about what the implementation of new technologies in the public sector will mean for those who work in it. If we are honest, we must recognise—and the Secretary of State well knows—that the business case for many new technologies has an impact on workers. The Secretary of State must filter out naysayers, even if they happen to be his party’s union paymasters. Whatever those paymasters say, disruptive technology is good for the public and vital to economic growth.

The hon. Gentleman claims to support UK technology and science, but he is on the record as opposing solar and wind farms. Is he actually a shadow anti-science Secretary?

I could not be happier to debate that topic, but I am very conscious of the number of Members who, I was told, are trying to make their maiden speeches, and I think it is the case, Madam Deputy Speaker, that every intervention we take at this stage potentially jeopardises their chance of doing so. In short, however, there is a very fine place for solar: it is on the roofs of warehouses, car parks, supermarkets and new homes, where appropriate, but it is not on productive farmland.

In government, we significantly increased spending on public sector research—by 29%, to £20 billion in the current financial year—and our recent manifesto pledged to increase that by a further 10% over the life of this Parliament. May I ask the Secretary of State, and the Minister who will wind up the debate, if they can pledge to match that ambition to a sector that is desperate to see such certainty of funding?

The Secretary of State has my sympathy. I cannot imagine how difficult his phone call with the University of Edinburgh, which had already invested £30 million in the exascale supercomputer, must have been. This was a national facility that would have enabled significant advances in AI, medical research, climate science and clean energy innovation. The investment was fully costed, amounting over many years to what the NHS burns through in three days. There seems to be confusion at the Treasury: just because semiconductors are becoming smaller in size, it does not mean that the Secretary of State’s Department must follow suit.

The shadow Secretary of State said that the exascale project was fully costed. Could he confirm that it was fully funded too?

Yes. The exascale investment was being delivered through UK Research and Innovation, an enterprise that receives nearly £9 billion every single year and that, under our manifesto, would have had a growing level of investment across the entirety of the spending review. There were plans in place to deliver the investment, which is why Edinburgh was so confident that it would be delivered. It was a clear priority in our spending plans and communicated in writing by the Secretary of State’s predecessor to the chief executive of UKRI. Notwithstanding the fact that the Treasury seems to have got his tongue immediately upon taking office, a project that the Treasury never loved seems to have been mysteriously cancelled. The project was being delivered by UKRI, an organisation with significant financial resources that far exceeded the £1.3 billion cost of the supercomputer. It is the wrong decision at the wrong time.

I wonder how the shadow Secretary of State feels about the Rosalind Franklin Laboratory in Leamington Spa, which received over £1 billion in Government funding. The last Government put it on Rightmove.

The last Government did not do that; it was an independent institute that had multiple sources of funding. As the Secretary of State and his Ministers will discover, funding of that nature is competitive funding that is allotted by independent research councils. It would not have been within the gift of me or any other Minister to abrogate that competitive funding process.

Inevitably, there are projects that are funded and projects that are not funded, but the exascale computer was a very clear priority. It sat within the overall financial resources of UKRI and, under our Government, there was an expanding level of resource. People should have absolute confidence that the programme would have continued and been delivered in the context of the much larger amount of money that is spent through the Department, but by the Government as a whole. That was a good decision, and it would have had huge benefits to the UK. The chief executive of UKRI has talked at length about the benefits, and I think the Government are making the wrong decision. I urge the Secretary of State to go back, lock horns with the Treasury and seek to continue the project before it is too late, before contracts are cancelled and before technology is not procured.

The hon. Gentleman has said quite clearly that it was announced in the Budget, but it was contingent on a manifesto that had not even been written at the time of the Budget, in order to deliver the money promised in the Budget. He is an accountant by trade. Could he explain to the House why a Chancellor of the Exchequer standing up and making a commitment for which he has not one penny allocated until potentially winning a general election, which has not been called, is irresponsible?

The Secretary of State will understand that at any point in time, a Department may go through a triennial spending review, although actually the triennial spending review had not fully happened. Governments also make forward-looking commitments and declarations of intent, and commission work, whether from arm’s length bodies such as UK Research and Investment or from officials in the Department, to deliver their priorities. I do not think that the Secretary of State disputes that this was a clear priority. Looking at the aggregated spend through UKRI and the different funding councils that were going to deliver the supercomputer project, including the Science and Technology Facilities Council, there is no question but that it would have been delivered. It was not contingent on growth; a Government of any persuasion, advised by their independent civil servants, would have delivered the programme through organisations such as UKRI. That is why Edinburgh University was so committed to it. It had been announced by the previous Government, and equipment was being procured.

As we seek to compete with modern states that are busily investing in exactly this sort of facility, it is important to recognise that it is wrong to simply recoil from the project. It is not something that the Treasury ever loved, and the Secretary of State has to push hard, as we did, but it is wrong to allow a step back on that brilliant project, which would unlock so many of the benefits that the Secretary of State talked about this evening. Again, I ask him to lock horns with the Treasury, and use every opportunity to see what can be done to revisit the decision. It is a very important project, and part of an ambition that I think we share for the future of this country.

In conclusion, the first duty of government should be to do no harm, and we cannot afford to get this agenda wrong. We will judge the Government by their actions. Where they are bold in order to deliver better outcomes at a lower cost to the taxpayer, they can count on our full support. We will help this progressive Secretary of State to face down the union luddites in his party. We on the Opposition Benches will support efforts to place the private sector at the heart of reform of the NHS, but the people of the UK cannot afford half-hearted efforts, the Treasury curtailing the departmental budget to pay for public sector pay rises elsewhere, or the abandonment of real ambition that can unlock the potential of technology to benefit this country for years to come.

It is a real pleasure to speak in this debate on technology in public services. Many new Members are waiting to give their maiden speech, so I shall try to be brief on this subject, which is dear to my heart, and on which I am very passionate.

The Labour Government understand the importance of technology and its potential to transform our lives. In a speech just last week, the Prime Minister promised to harness the full potential of artificial intelligence for the public good. As the Secretary of State laid out, we are already making progress. A few days ago, the Government released a bank of example lesson plans and curricula to help train generative AI tools—not to undermine teachers or try to replace them with large language models, but to free them up to spend more time teaching the next generation. Only two months in, that is not bad.

It is really important that we have good news stories to tell about technology in public services; indeed, I want to start by praising technology generally. I consider myself a tech evangelist, and I know that many of the new intake consider themselves tech evangelists, too. We cannot count how many lives have been saved by remote medicine; how many businesses have been started, enabled or grown through technology; how many marriages have been saved by couples not arguing about how to get directions; and how much joy has been shared through cat memes.

Technology can and should be a force for good, which is why I went into engineering—to make the world work better for everyone. As the Secretary of State laid out, the opportunity that technology offers public services is huge. In opposition, I shadowed digital, technology and science briefs. Given the dire mess that 14 years of Tory government has made of our country and our finances, praise for anything that happened under the Tories’ multiple and ever-changing regimes is rare, but I want to give credit where credit is due. The creation of the Government Digital Service back in 2011 was world-leading. It was a Labour idea, and it delivered real benefits to both the public and the civil service. From online tax returns to driving licences, the GDS model of user-centred, agile service development reaped some big wins, which saved the Government money and saved people time. The report I commissioned in 2014, “Technology for Everyone: The Prize of Digital Government”, highlighted the opportunities, as did the “Our Digital Future” report, published in 2020.

But the Conservative Government did not follow through. They did not succeed in driving change through every Whitehall Department, or outside of Whitehall into local government, so they squandered the promise of GDS. Digital government lost its way between departmental silos, Conservative factionalism, a lack of investment, and a focus on woke lanyards, rather than technology adoption, so we have not made the progress that we should have. My constituents spend too much time trying to interact with public services in ways that are repetitive, time-consuming or plain hostile, and I have had constituents in tears in my surgeries because they cannot make a benefits claim or are put on hold by some service for hours on end.

I thank the right hon. Gentleman for that intervention, and for highlighting the lack of progress by the last Conservative Government—and indeed their failure to roll out acceptable digital infrastructure across our country.

Good news stories about technology have been replaced by tech horror stories—about workers imprisoned unfairly because of Post Office software failures, and about students being treated unfairly by exam algorithms. This entrenches opposition to technology. Too many of my constituents feel that they are being tracked, monitored, surveilled and analysed. They do not want to go online without feeling safe and secure.

Work by the Collective Intelligence Project highlights that safety, participation and progress must go hand in hand, because only public confidence in AI will enable us to drive adoption in public services and improve productivity. That is why the Government are so right to emphasise safe deployment. Pre-deployment evaluation of foundation models by our world-leading AI Safety Institute will boost public confidence, and provide transparency about when AI is used in the public sector, and how it will help to maintain trust.

I have worked in technology deployment for many years, and bitter experience has led me to the conclusion that whatever the problem might be, technology is not the answer on its own. You cannot force technology on people. Co-creation is an overused term but an underused reality, so engagement, participation and partnership working need to be part of the plans for adoption. The group Connected by Data has great examples of this type of participatory decision making. Camden Council, which was led until recently by the Parliamentary Secretary, Cabinet Office, my hon. Friend the Member for Queen’s Park and Maida Vale (Georgia Gould), has done excellent work in this regard.

I am sure that I do not need to tell the House that AI is the subject of hype as well as hope. In partnership with the What Works centres, we need to evaluate different uses of AI in our hospitals and schools, for example, so that we can scale up the most cost-effective solutions while avoiding expensive failures. The private sector has driven the adoption of so many of the technologies that have transformed our lives, but we must build state capacity in tech by recruiting more diverse science and technology experts to the civil service, so that Government can innovate. We need fair, open and transparent procurement processes that will enable British start-ups as well as big tech companies to bid for Government contracts.

Given the previous Government’s responses to my parliamentary questions, I am concerned that our digital infrastructure may be too dependent on single or dual suppliers, or on proprietary systems. I hope that the Secretary of State will consider that, and the role of start-ups and open source in ensuring resilience. Digital inclusion was neglected by the previous Government. Age UK estimates that around a third of over-75s—that is 1.7 million people—do not use the internet. We must tackle the barriers, which include infrastructure availability, cost and the skills gap, but we also need to recognise that some people may never be comfortable with digital access to Government services.

Finally, we should remember that we too are a public service. I have raised the adoption of technology in this place many times. Indeed, I worked closely with the House authorities during covid to deliver a remote Parliament by introducing Zoom into the Commons. We must lead by example when it comes to adopting technology to improve our performance. I am standing to be Chair of the Science, Innovation and Technology Committee because this is so important to all our constituents, but they often feel that technology is something that is done to them, rather than with them and for them. The benefits of technology have not been shared fairly. Under a Labour Government, this will change, and public services will lead the way.

I call the Liberal Democrat spokesperson, Layla Moran.

It is a pleasure to begin this new parliamentary term debating the role of technology in public services. I start by extending a special welcome to the friends and family in the Gallery eagerly waiting for the many maiden speeches to be made this evening; I will be brief. You can start timing me if you wish, Madam Deputy Speaker.

Under the Conservatives, Britain’s public services have steadily deteriorated, with insufficient investment across the board. Schools, hospitals and prisons are literally crumbling, and transport projects were axed on a ministerial whim. In a cost of living crisis, when people are looking desperately to public services for support, tackling the big challenges in our public services is absolutely essential.

I am a technophile. I am a former science teacher. I spent most of my childhood buried in science fiction, and you can draw a straight line from “Star Trek” to where I am standing now. That is “Star Trek, the Next Generation”, in case anyone was wondering. So today I will focus primarily on the positives, but if we want buy-in from the public, we need to show the public that this Parliament also understands and legislates for mitigation of the risks of technology. I will touch on that, too.

Technology has the potential to revolutionise our public services, making them more efficient, accessible and responsive to the needs of every citizen. Automating routine tasks can free up staff time, so that staff can deal with more complex issues, and using digital platforms can reduce the need for physical infrastructure, which lowers costs. Digital services can help us reach those in remote areas, and real-time data or open data initiatives help to make Government processes more transparent. There are many examples of local councils and public services already innovating and using technology to improve services. Online GP appointments and digital prescriptions, where appropriate, can free up GP time, as surgeries are under ever-growing pressure. The Secretary of State spoke movingly about his mother and the technology that she sadly did not have, but he is right to point out that technology is transforming our NHS day to day, and we must welcome that.

Going back to my heartland of teaching, online learning platforms have been used incredibly successfully in the education sector, particularly during the lockdowns, and we have learned much about what works, and what does not, when it comes to technology in the classroom. But when those delivering public services look at introducing innovations and new technologies, there are also significant barriers. Despite recent funding increases, council budgets are expected to be 18% lower in real terms in 2024-25 than in the early 2010s, with demand for acute services increasing post-pandemic.

Local services are too often struggling with tight ringfenced budgets, which prevent the strategic investment needed to upgrade outdated systems and implement digital technologies. How many people have spent their time in a queue, waiting to talk to the local council, and wondered why on earth we still have this old technology? Digital and technology skills are often also highlighted as a big concern for local authorities, who face a growing struggle to recruit and retain skilled technologists. Public services find it hard to compete with the salaries of the private sector, or to invest in training and development.

Artificial intelligence is by far and away the sexiest and one of the most significant and talked-about areas. That technology is developing rapidly, and we risk falling behind. If implemented properly, it can improve experiences for service users. Chatbots and virtual assistants can help with personalising services and addressing queries. Automated data analysis can evaluate larger quantities of data in a shorter timeframe, and where AI is used to support the creation of datasets, accurate patterns and trends in data can be identified. In my area of Oxfordshire, the county council is piloting the use of generative AI to support administrative tasks, and the scheme will look at whether AI can speed up routine processes in order to reduce costs. The previous Government’s announcement that £110 million of funding will be ringfenced for the deployment of AI across the public sector was a welcome development, and I would like to hear from the new Minister whether the Government plan to follow through on this scheme, which I think is well worth investing in.

But AI is not without its challenges. It reflects the values and biases of the humans who create it, causing campaigners to raise concerns. In August 2020, the Home Office agreed to stop using a computer algorithm to help sort visa applications after it was claimed that the algorithm contained entrenched racism and bias. It essentially created a three-tier system for immigration, with a speedy boarding lane for white people from the countries most favoured by the system.

Earlier this year, it emerged that the Department for Work and Pensions had stopped routinely suspending benefit claims flagged by its AI-powered fraud detector. Campaigners had long raised concerns that potential bias in the system could lead to unfair delays for legitimate claimants. The campaign group Big Brother Watch said:

“DWP’s overreliance on new technologies puts the rights of people who are often already disadvantaged, marginalised, and vulnerable, in the backseat.”

It is vital that the Government are open and transparent with the public about how and why AI and algorithmic models are being used, so I am pleased the Department recently said that the algorithmic transparency recording standard is now mandatory for all Departments, but I would argue that we need to go further.

The Liberal Democrats want to see a clear, workable and well-resourced, cross-sectoral regulatory framework that promotes innovation while creating certainty for AI users, developers and investors. My colleague Lord Clement-Jones tabled a private Member’s Bill, the Public Authority Algorithm Bill—the Liberal Democrats know how to party—in the other place during a previous Session. This important Bill would have regulated the use of automated decision making in the public sector by requiring a public authority to complete an algorithmic impact assessment where it uses an automated decision-making system. I urge Ministers to look at the Bill and to work with colleagues in both Houses to develop the right regulation. If they have not had a chance to speak to Lord Clement-Jones, a former Chair of the Lords Select Committee on Artificial Intelligence, I would encourage them to do so.

Technology offers so many opportunities, but we will lose public support if we do not get to grips with the risks. The Liberal Democrats want to embrace these opportunities for innovation and change, and we also want to protect citizens’ rights, their identities and their data. It is vital that we put the right infrastructure and safeguards in place to help our public services make the most of new opportunities while keeping our country safe.

I hope the Government are ready to think strategically and to invest for the long term by putting science and innovation at the heart of their plan for economic growth. If they do, the Liberal Democrats will support them and, where appropriate, they can expect us to challenge them too.

I call Patricia Ferguson to make her maiden speech.

Madam Deputy Speaker, may I thank you, your team and all parliamentary staff for your cheerfulness and support over the last few weeks? I promise that I will eventually stop asking how to get to places, but it might not be for a while yet.

I am very pleased to follow the hon. Member for Oxford West and Abingdon (Layla Moran). I listened carefully to her very interesting speech, from which I learned quite a lot. Then again, those who know me will know that giving my maiden speech in a technology debate is probably not the best idea there ever was.

As I rise to make my first contribution, I am acutely aware of the great honour afforded to me by the constituents of Glasgow West, who elected me to represent their interests in this place. I will never allow the allure of politics or the mystique of this place to obscure that bigger picture.

Although I am the first Member for the new constituency of Glasgow West, I am conscious, too, of the contributions made by my predecessors in Glasgow North West and Glasgow Anniesland who served our communities so well. Carol Monaghan, my immediate predecessor, championed the condition ME and worked to give the issue wider prominence, and John Robertson succeeded in amending the Welfare Reform Bill 2009 to ensure that people who are registered blind or partially sighted could claim the higher level of disability living allowance.

But perhaps my most illustrious predecessor is the late Donald Dewar, who served in this House for many years and was both a shadow Minister and a Cabinet Minister. Donald was my MP when I joined the Labour party and, over the years, he became a good friend. He was, of course, the father of Scottish devolution and Scotland’s first First Minister, which is really quite an accolade—it is also quite difficult to say, to be honest. He was also the man who persuaded this working-class woman, brought up in a room and kitchen in Maryhill and on the 21st floor of the Red Road flats, that she could, and indeed should, be Deputy Presiding Officer of the Scottish Parliament—an encouragement for which I will always be grateful.

My thanks must also go to another Scottish First Minister, Jack McConnell—Lord McConnell, as I suppose we must now call him, as he serves in the other place—who trusted me to be the Cabinet Secretary for Parliamentary Business and, subsequently, Cabinet Secretary for Tourism, Culture and Sport. I loved both jobs and had the most amazing experiences, not least launching the National Theatre of Scotland and submitting Glasgow’s successful bid for the 2014 Commonwealth games.

The experience of working in that Cabinet helped me to understand the importance of working across Government and, in our case, working across parties, because we were in coalition with the Liberal Democrats, many of whom are still friends to this day. That was the important thing I learned, and I am delighted that this Labour Government understand that principle and are using the benefit of joined-up government to make progress.

It is also good to see this Government’s commitment to the open and transparent use of public money. For those who do not know, the Red Road flats were a large development of multi-storey flats in the north of Glasgow. At its peak, the estate housed more people than the town of St Andrews, but for many years it had no shops or facilities. When we build the houses that we so badly need across the country, I sincerely hope we will recognise that people need facilities as well as homes That is responsible planning and responsible use of public money, and I was delighted to hear the Deputy Prime Minister recognise that necessity in her statement earlier today.

I also want to talk a little about my constituency. I have listened to many maiden speeches in this Chamber and heard Members extol the virtues of their constituencies, so I now have a bucket list of places I want to visit. I have to say that my constituency is very beautiful, but that is not what intrigues me most about it and it is not the thing of which I am most proud.

I am most proud of the many wonderful organisations that support the people and communities in my area. The G15 project works so hard with young people in the Drumchapel area to host Drumchapel TV; many a “Newsnight” presenter could learn something from the station’s young interviewers. For years, Drumchapel food bank has supported some of the most vulnerable people in our community. Kingsway Community Connections supports a diverse range of people to achieve the best possible in their communities. And, of course, the Yoker resource centre, led by the indefatigable Sandy Busby, has supported the people of Yoker for decades.

Drumchapel may now be a working-class Glasgow overspill estate, but it still has traces of the Antonine wall, built to delineate the northernmost limits of the Roman empire. Scotstoun, another of our local communities, is home to the mighty Glasgow Warriors rugby team, who recently won the united rugby championships title, and Victoria Park, the site of a grove of fossilised trees that have stood in that spot for 330 million years.

One issue that has long concerned me is the disparity in life expectancy between people in parts of my constituency and their more affluent neighbours in other parts of Scotland. That difference can be anything up to 12 years. Perhaps even more stark is the fact that people in our most deprived areas have a healthy life expectancy gap of 23 years for men and 23.9 years for women. Many of the reasons are obvious: poor housing, low pay, lack of opportunity and poor living conditions—all reasons why I support the new deal for workers being spearheaded by the Deputy Prime Minister, and the pursuit of economic growth being pursued by our first female Chancellor of the Exchequer. That people should have comprehensive rights at work and the dignity that comes with it is vitally important.

Glasgow West is home to some notable companies employing large numbers of people, including Edrington, the makers of the Macallan, Highland Park and the Famous Grouse—other whiskies are available—and Mortons Rolls, who make the perfect accompaniment to the Lorne sausage, a delicacy that is a sad omission from Parliament’s restaurants.

It is appropriate in this debate to mention BAE Systems, one of the last Clyde shipbuilders, which recently invested some £14 million in a new training academy. I met some of its 140 new apprentices just a few weeks ago, and their enthusiasm was infectious. It was also great to see the way in which technology was being incorporated into their training. No longer was it necessary for young welders in training to be exposed to great heat and noxious gases. The young people were working on welding but doing it virtually. It was amazing to watch—so realistic and so clever. Indeed, some of the more experienced welders are using that technology to practise and rehearse how they approach the more difficult tasks that they will encounter. That virtual programme is very impressive. If the Minister or any of his team ever want to visit, they just need to tell me and we can make arrangements.

Another large employer is, of course, the NHS. Glasgow West is home to Gartnavel hospital and to the Beatson West of Scotland Cancer Centre, famed for its groundbreaking research and treatment since 1886. The Secretary of State referred to how much better diagnosis can be with the use of AI and other technologies. As a cancer survivor myself, I understand just how important the facility is to people across the west of Scotland and beyond. I am also aware that early detection and treatment are vital, and that it is often within our most deprived communities that the take-up of screening is at its lowest—that situation has to change. I very much hope the current Scottish Government are sincere in wishing to work with the UK Government to ensure that that problem, and others that beset our NHS, can be eradicated on both sides of the border.

Up until today, when I submitted my resignation, I was also a councillor in my constituency. I thank all the community groups and organisations that do such great work in ward 14. Glasgow West is well served by its councillors, but I have to single out my ward colleague, Councillor Paul Carey BEM, who has represented the Drumchapel/Anniesland ward for more than 20 years with tenacity and dedication.

Donald Dewar often spoke about the imbalance in the social arithmetic, and the need to rebalance the equation by reducing poverty and by giving all our children the best possible start in life and the opportunity to fulfil their potential. That will only be achieved by working across Government, which is why I welcome the establishment of the poverty taskforce and why its mission is so important to all our constituents and to the work of this Government. People across this country have put their belief and trust in us. It is up to us now to make sure we deliver for them.

I call Alex Brewer to make her maiden speech.

Thank you, Madam Deputy Speaker. It is a pleasure to follow the hon. Member for Glasgow West (Patricia Ferguson). I congratulate her on a moving maiden speech, and I hope to add another place on her bucket list.

I am honoured to have been elected as the first Liberal Democrat MP for North East Hampshire, a constituency that has had only two previous MPs: James Arbuthnot—now Lord Arbuthnot in the other place—who is known for his important role in supporting Jo Hamilton and other sub-postmasters and postmistresses; and Ranil Jayawardena, who likewise wanted the best for our communities and campaigned for better infrastructure locally, alongside carrying out his ministerial roles.

Boundary changes mean that those in Lychpit and Old Basing, who are warmly welcomed into North East Hampshire, were previously represented by Dame Maria Miller in the Basingstoke constituency. She was a strong advocate for women in Parliament and encouraged those of all parties.

I am only the second woman to stand for Parliament in North East Hampshire, and only about 15 have stood before me in any of the constituencies now covered by the current boundaries, so it gives me great pride to be in the Parliament with the highest number of women ever. That achievement would not have been possible without the support of my dad, my late mum, and my husband and children.

North East Hampshire is a place that people often travel through: by train between London and the west country, or by road on the A30 or the M3, stopping perhaps at Fleet services. Those who live there, however, enjoy good schools, good transport links, low crime and plenty of countryside—all the reasons, in fact, why the place often tops the list of the best places to live in the UK, and why my family and I chose to move there 10 years ago. I encourage Members, the next time a journey takes them that way, to stop and visit. If they wish to indulge their interest in political history, they could choose to stay at the Four Seasons. The hotel is situated in the former home of Sir Henry St John-Mildmay, the fifth Baronet of the Dogmersfield estate, who was also, coincidentally, a Liberal political candidate in 1865. Or they might choose Highfield Park, where Neville Chamberlain spent his final months.

Once a visitor has arrived, there is plenty to experience. History enthusiasts should visit Odiham castle, Basing House and the Roman city walls at Silchester. Those with a military interest will not be disappointed with a constituency that boasts RAF Odiham; Stratfield Saye House, the home of the Dukes of Wellington; and Blackbushe airport, created as an airfield during the second world war.

For nature lovers, there is so much to choose from: the Hazeley Heath nature reserve, or a sturdy walk up Beacon hill to look out over Caesar’s camp. If they like their nature by the water, there is Fleet pond, the Basingstoke canal and our two chalk streams, the Loddon and the Whitewater.

After all that, perhaps they might be in need of refreshment. North East Hampshire is home to dozens of village pubs, cafés and bakeries. From the award-winning Street Bakery in Old Basing to the Heron on the Lake at Fleet Pond, looking out over the water, there is something for everyone. We even have a local gin distilled at Upton Grey.

One of the joys of the area is that each town and village has its own personality, with a high number of independent businesses that makes each one unique. A walk through Bramley is entirely different from a stroll along Hartley Wintney High Street or a meander through Yately.

What unites all of these places is the people. Each unique town or village has a strong sense of community, and the people of North East Hampshire are unfailingly generous with their time and energy in pursuit of this goal. This community spirit was seen most recently when Hook infant school and local homes and businesses were victim to a summer flash flood. People rallied around, helped clean up, raised funds, donated items, hosted friends whose homes were damaged and offered sympathy. It is in this way that all the communities within North East Hampshire are connected.

But this place that I love to call home is not without its challenges too. Connecting our towns and villages takes more than good will. Our roads, particularly our smaller roads, are in a terrible state, public transport leaves a lot to be desired, and bus routes are sparse at best. It is also surprising that North East Hampshire is behind the national average in the adoption of 5G mobile services, especially when we consider the above-average employment in the technology sector—one that will be vital for the modernisation of both Government and our public services. The investment that is needed to ensure joined-up and efficient public service processes is as vital as the investment needed in North East Hampshire’s transport.

The UK has a proud history of research and innovation, but when nurses are still taking patient notes with pen and paper, it is clear that action is needed. Indeed, the National Audit Office’s report only last year stated that

“outdated IT systems…are a key source of inefficiency”

in government. We cannot be a country needing to catch up, and I hope that the Government will draw on the expertise of those in the technology sector to quickly implement the best possible solutions, while ensuring that individuals’ personal information is held with the highest possible security.

I also encourage the Government, in their review of technology in public services, to consider the role that charities play in supporting the sector. The tireless work of organisations such as Citizens Advice and the Trussell Trust, as well as countless local and regional charities, is the bedrock of our communities. Such organisations support the public sector to deliver many vital services across health, education, housing, criminal justice and more. In my view, it is essential that those organisations are also invested in, and integrated into, the new systems that will be created. I look forward to working with those local organisations, those businesses and the people in North East Hampshire, and I thank them for putting their trust in me.

I call Dr Allison Gardner to make her maiden speech.

Thank you, Madam Deputy Speaker. I congratulate the hon. Members who have made their maiden speeches tonight. I, too, am honoured to make my maiden speech during this debate on the use of technology in public services, coming as I have from my previous role in the NHS AI and digital regulations service.

Mine is a new constituency, with the majority of the old Stoke-on-Trent South and the northern part of the Stone constituencies within its boundaries. The new Stoke-on-Trent South is hence a diverse area, combining a great industrial heritage of mining and ceramics with the agricultural and rural communities of Stoke-on-Trent and north Staffordshire. Our urban area centres around one of the six Staffordshire pottery towns of Longton, which proudly boasts the largest number of our iconic bottle ovens, including those of the Gladstone Pottery Museum, where “The Great Pottery Throw Down” was filmed. Naturally, ceramics and tableware are a major part of our history and culture. Indeed, you can spot a Stokie anywhere in the world, for they will be turning over any cup or plate to see whether it comes from Stoke-on-Trent—you know it! I invite Members present to join the “turnover club” and investigate the provenance of pottery and china right here in the Palace of Westminster.

Of course, our industrial strength extends beyond ceramics and includes innovative firms such as Goodwin, with high-tech mechanical and refractory engineering divisions, which I had the pleasure of speaking to last week. Goodwin, along with other excellent businesses, including Trentham’s Minuteman Press, offers dozens of high-skilled apprenticeships, giving our workers award-winning opportunities to develop key skills for the future. Indeed, within north Staffordshire we have Keele and Staffordshire Universities, a medical and veterinary school, and excellent further education colleges offering great courses and apprenticeships.

The rural part of the constituency includes Blythe Bridge and Barlaston, and extends to Tean, Swynnerton, Yarnfield and Oulton, with many villages in between. It is where my partner Jim’s family have lived and run their sawmills for generations. Walk anywhere in our countryside and you will see public footpath signposts made by Jim himself. History, land, family and a love for our north Staffordshire home—I am going to get emotional—are embodied in those signs.

Indulge me too as I mention my daughters, Chrissie and Lucy, and my sister Siobhan, and thank them, alongside Jim and his children, William and Sophie, for putting up with me in my passion to build a better future for everyone’s children in my constituency. Thanks are also due to the great team that supported me throughout.

With this new combined constituency, I must acknowledge the hard work of the two former Conservative Members, Jack Brereton and Bill Cash. Jack was MP for Stoke-on-Trent South from 2017. I commend him for his work in tackling the scourge of monkey dust, and for his ambitions for better transport across Stoke and north Staffordshire. I commit to continuing that important work, and welcome the moves being made by this Government to rebuild our transport services to be run for the people, benefiting our economy, opportunity and the environment. Bill Cash has had a parliamentary career spanning 40 years. Indeed, Bill was an MP before Jack was born. I wish Bill well in his retirement.

In Stoke-on-Trent South, Jack was preceded by the Labour MPs Rob Flello and George Stevenson. I thank George for his no-nonsense advice and support. I should also mention another MP called Jack: Jack Ashley, a Labour MP who I have the honour of being compared to. This is a formidable challenge to meet. Jack was elected in 1966, the year I was born and the year that we won the world cup, in which the great Stoke City player Gordon Banks played a key role. His statue stands proudly outside the bet365 stadium in my constituency. So 1966 was a good year all round, by my reckoning, as we can now add me to its accomplishments as the first female MP for Stoke-on-Trent South.

Jack Ashley became profoundly deaf while he was an MP and was reportedly the first deaf Member of any elected assembly. Although he initially thought that he would need to resign, he turned to technology, using a Palantype transcription system. Jack’s visit to the BBC’s Ceefax department even inspired a project to develop a computer program to convert stenographic outputs to TV subtitles. As a hard-of-hearing MP who wears AI-enabled hearing aids, it is fitting that I remember Jack Ashley in today’s debate.

It is the norm for MPs to claim in their maiden speech that their constituency is the most beautiful. I could, of course, argue that, describing our quintessential countryside, pretty villages and farms, the canals and of course the River Trent, or I could talk of the beauty I find in our industrial landscape—I am going to get emotional again.

However, I want to talk about the people, because it is in their spirit, their friendliness and their sense of community that true beauty lies—in the heart of the people. From Tracey, who runs Meir Watch, and Arfan, who owns Sizzlers pizzas, coming together to feed and clothe children in need, with no expectation of thanks or profit; to the fantastic PEGiS—the Parent Engagement Group in Stoke—who I had the pleasure to meet at their summer picnic, working to support SEND families, with no-nonsense women such as Michelle and Keeley cracking on and getting stuff sorted; or Jason, passionately fighting to clean up our waterways; Craig, battling grief from the loss of a friend to campaign for safer roads; and the village who reached out to me, worried about asylum seekers, not because they had given in to the politics of division and hate, but because they were worried that the children were not getting any schooling. When I attended their summer fête, they had reached out and invited the refugees to come and join in the fun—and come they did.

This is the heart of the people of my constituency, reaching out and caring for those in need without judgment, with friendly, no-nonsense, practical support, and believing in the power of community action. This is true beauty. I pledge to all the people in my constituency that I carry them in my heart and mind at all times. I am acutely aware of the trust they have placed in me. I will get some things wrong, no doubt, but know this: I will always do my best. I will work hard, I will always hold the vision of a better life for them and I will always fight for the place that is my home.

Before I turn back to the topic of this debate, technology in our public services, I will take one more little trip into history, if I may. In Barlaston we have the World of Wedgwood, where I like to treat myself to a genteel cream tea, drinking out of Wedgwood china and pretending I am posh. I heartily recommend visiting. The founder, Josiah Wedgwood, was a great innovator and entrepreneur who invented creamware and green glaze, to name just two. He understood that science—in his case, chemistry—practically applied in an industrial context turbocharged innovation and development. He was also a master marketeer, apparently, pioneering money-back guarantees, illustrated catalogues and buy one, get one free. If he were alive today, we can only imagine what his innovative and entrepreneurial spirit would make of this digital world.

Josiah was a polymath, and that is something worth noting. It is important that we recognise that in considering technological innovation, we must take a multidisciplinary approach, with the full participation of those who will implement, use, govern and be impacted by the technology day to day. Technology in the public services offers huge potential, but there are also risks if it is not properly developed and deployed, as we have seen with biased risk assessment models for child welfare and benefit fraud models.

In my previous career with the NHS, I saw the great potential that diagnostic technologies can offer, particularly in radiology, which I saw in action when I visited the radiology department at the Royal Stoke, for example. Such technologies can be transformative, streamlining pathways and saving hours of work, but they do not and should not replace human oversight. Proper governance and regulation are required, and always with a “safety first” principle. It must be transparent and accountable. I hope we get it right; in fact, we must. In delivering transformative change in our public services, we must develop the governance and regulation that will maximise the benefits and mitigate the risks—not just for the people of my constituency or the country, but because by moving forward to a bright new age with modern and innovative public services, as they once were and will be again, we can be an example to the world.

I call Chris Coghlan to make his maiden speech.

Thank you, Madam Deputy Speaker, for the opportunity to make my maiden speech in this debate. I was moved by the maiden speech of the hon. Member for Stoke-on-Trent South (Dr Gardner)—particularly her devotion to her constituents. I already have some Stoke-on-Trent pottery in my kitchen, and I am always open to more.

I pay tribute to my predecessor, Sir Paul Beresford. He significantly tightened the legislation around child protection, and I—a father of three little girls—and parents across the country are grateful to him for it. I am hugely honoured to be the first Liberal MP for Dorking and Horley in over 100 years. It is my home: I grew up in Peaslake, just half a mile outside the constituency. Growing up, I was astounded by the beauty of our Surrey hills—from Leith hill to Box hill—and I still am. When I visit places across my constituency, I often think about my mum. She visited those places, too, and I know that they bought her great joy. She died of ovarian cancer three months after I was born. That is why the Liberal Democrat 62-day cancer treatment guarantee is so important to me.

Growing up, I developed a passion for public service, which helped me to move beyond the pain of her loss. It is why, when I saw that ISIS was murdering people, I joined the Foreign Office and Army Reserve, and served in Iraq. It is why I left my job in a hedge fund to start a charity training African entrepreneurs with Violet Busingye, a Rwandan refugee from the genocide. It is why I am here now.

Statistics show that one of the worst places in the country for the special needs crisis is Surrey. A headteacher in Horley wrote to me to say that she has to take special needs children even though she does not have the specially trained staff to support them, as is their right. One mum wrote to me to say that her son had been out of school for two years, with no tuition and no placement in between, and that she is now having the same struggle with her daughter. They are just one of hundreds of such families across Surrey. Imagine the impact of missing two years of school on that little boy’s life chances. Imagine if he had instead been in a nurturing educational environment—one that was integrated with employers who cater to the unique talents of autistic people, such as above-average analytical capabilities, attention to detail and conscientiousness. Indeed, perhaps we should consider the contribution that autistic people could make to the technology that we need in public services—the topic of today’s debate.

Sadly, the outcome can all too often be very different, as I discovered some years ago when I went back to my old house in Peaslake. Fiona, who had bought it off my dad—she is in the Public Gallery today with her daughter, Cara—showed me every room in the house, except my old bedroom, which, strangely, had my name, Christopher, written above the door. On my next visit, Fiona told me what had happened to her autistic son, Christopher. As a young man living alone in Leeds, he had been unable to get the support that was his right. Horrifically, he was exploited and murdered by a man who had just been released from jail. Of the many things that went terribly wrong in Christopher’s case, one was that the Mental Capacity Act 2005 provides for a presumption of capacity, which can prevent the NHS and social services from intervening when they should. In fact, in a post-legislative scrutiny report, a 2014 House of Lords Select Committee found that the Act is failing those who it was designed to protect and empower.

Ever since Christopher’s death, Fiona has been campaigning to change this law, and it is my intention that she will succeed in doing so. I am proud that Fiona’s MP, the right hon. Member for Godalming and Ash (Jeremy Hunt), and I are working on this together. Christopher’s MP was the right hon. Member for Leeds South (Hilary Benn), who of course is a Cabinet Minister and as such is bound by collective responsibility, but Fiona has been full of praise for the support that he has given her and her family. I believe it would be right and honourable for Labour, Conservative and Liberal Democrat MPs to change this law together, because that change would bring comfort to Fiona and console Cara. It would mean that in 10, 20 or 30 years’ time, if another little boy or girl is born in Christopher’s circumstances, they might avoid Christopher’s fate. That is why I came to this place—for those who need to move beyond pain to peace.

I call Natasha Irons to make her maiden speech.

I thank the hon. Member for Dorking and Horley (Chris Coghlan) for his moving and powerful words. It is an extraordinary thing to become a Member of Parliament, and becoming a Labour Member of Parliament who gets to sit on the Government Benches is even more extraordinary. I share the sense of pride and urgency that we have heard from my hon. Friends the Members for Glasgow West (Patricia Ferguson) and for Stoke-on-Trent South (Dr Gardner) and from the hon. Member for North East Hampshire (Alex Brewer) in their maiden speeches, and I congratulate them on their contributions to this debate.

It is the honour of my life to represent Croydon East in this place, so I thank the people of this new constituency for putting their faith in me. I will never forget what a privilege it is to be their voice in Parliament, and I will do all I can to fight for Croydon’s future. As south London’s most iconic borough, Croydon is a place so big that it needs four Members of Parliament to represent it. Like the reunion tour of a much-loved ’90s band, my constituency has been reformed under an old name with new boundaries, so I pay tribute to my predecessors, starting with the right hon. Member for Croydon South (Chris Philp) for his work for the people of Selsdon and his commitment to public service. While I cannot apologise for campaigning against him in the election, I can attest to the number of constituents who spoke highly of him and his contribution to their community when I met them on the doorstep.

I also pay tribute to my hon. Friend the Member for Croydon West (Sarah Jones), who is not only Croydon’s first female MP, the founder and chair of the all-party parliamentary group on knife crime and violence reduction and now a Minister in this Government, but the kind of MP where everybody knows someone who has been helped by her. I thank her for her kindness, advice and encouragement over the past few months, and hope to build on her legacy and continue to stand up for Croydon in the way that she has always done. I am thrilled to join those Members and my right hon. Friend the Member for Streatham and Croydon North (Steve Reed), someone who continues to work tirelessly for his constituents and who, as Secretary of State, is now taking on the urgent fight to clean up our waters. I look forward to us working together in the best interests of Croydon.

Croydon East represents so much of what is great about our city. Whether it is the bustling life of South Norwood, the close-knit communities of Addiscombe and New Addington, or the stunning views from Shirley Hills, Croydon East is a place filled with diversity, ambition and strong values. However, even in this vibrant corner of south London, the shadow of inequality persists. Whether it is the fact that a child in Croydon East is twice as likely to live in poverty as one just a few miles away in Croydon South, or that a man living in New Addington North has a life expectancy a decade shorter than a woman living in Shirley South, these stark disparities remind us that too many remain trapped in a cycle of inequality.

When we talk about technology in public services, we must not get lost in grand plans and digital transformations: we must remember those who use these services, and how they will be put to use. What do they mean for the community leaders at the coalface of the cost of living crisis—those who run services such as the Food Stop, Pathfinders and the Community Family Project in New Addington that often step up when there is no one else to step in? What do they mean to groups such as the Friends of Shirley Library, which is fighting to keep the library open—a place that not just tackles loneliness and isolation, but plays a critical role in closing the digital divide? What do they mean to my constituent Michael Lyons, a veteran who has campaigned to ensure that the memory of servicepeople from the first world war lives on? How will we ensure that digital public services remain as accessible to him as they are to the rest of us? With a considered application of technology, we have an opportunity to break down barriers instead of creating new ones, to bring people closer to democracy instead of driving them further away, and to rebuild our public services so they work better for the people who need them most.

As someone who grew up in south London in a family that was always political but did not think that politics was for people like us, I know that the decisions that we make in this place have the power to change lives for the better. Choices that have been made in this room took my family from sleeping on our living room floor to decent social housing. They enabled my mother to go back to university to retrain and to get a better job. And they gave me the opportunity to go to university, to get a career in public service broadcasting, to serve my community as a local councillor and to make my way to these Benches.

As an MP in London’s youngest borough, I want to spend my time here putting the wellbeing of our young people back on the political agenda. There is no longer-term plan than ensuring that our young people have the opportunities they deserve, so that they can go on to live the successful lives that we want them to. We need a national plan for what it is to be a young person in this country, and I look forward to showing how Croydon stands ready to lead that vital work.

Finally, every Member of the House will have those people in their lives who have supported them to get here, and I would like to take this opportunity to thank mine. I thank my hon. Friend the Member for Mitcham and Morden (Dame Siobhain McDonagh), who allowed me to see that there was room for people like me in places like this. Without her encouragement and advice, I simply would not be here. I can only hope to be half the MP that she is. I thank my mum and dad for their support and unwavering belief in me. It is their hard work and determination that changed our lives, and I am so proud to continue our family’s track record of serving our country. To my spectacular husband, who encouraged me to get involved in politics because he was sick of me shouting at the TV: thank you for your patience and your endless support, and for being the greatest dad imaginable to our lads.

It is really an extraordinary thing to be a Member of Parliament. I hope that in our time here, we make choices in this room that change the lives of the people outside of it for the better.

I call Caroline Voaden to make her maiden speech.

Thank you, Madam Deputy Speaker, for giving me the opportunity to make my maiden speech. I congratulate all the other Members who have made their maiden speeches this evening, from the whisky and sausages of Glasgow West to the pottery of Stoke-on-Trent South, the young people of Croydon East, and the beautiful tour of North East Hampshire, which I have driven through many times. I pay particular tribute to my hon. Friend the Member for Dorking and Horley (Chris Coghlan) for delivering an incredibly powerful and moving maiden speech with no notes—very impressive.

It is very relevant to join in this debate on the role of technology in public services following several conversations that I had during recess about the challenges of connecting Devon and, in particular, the South Hams and Dartmoor to high speed internet. It is something that I will be coming back to with the Minister. If we are going to support rural communities, small businesses, the self-employed and those studying online, we have to get them connected. We must also be aware of the danger of digital exclusion. For all those who cannot use computers, particularly older people, we must ensure that there is always a decent working offline alternative to apps and QR codes.

I am very proud to say that I am the first non-Conservative MP to be elected in my large rural constituency for over 100 years. It had a very short flirtation with Liberalism in 1923 when Henry Vivian was elected. Sadly, he lasted only 10 months before being replaced by another Conservative. Vivian was the founder of the co-operative housing movement, and it is a real shame that he did not last a bit longer, because we could really do with his legacy in South Devon.

It is a spectacular part of the UK, from the art deco hotel sitting atop Burgh Island to the eastern slopes of Dartmoor, the Rivers Dart and Avon that meander south to the sea, the headland at Berry Head where you can spot dolphins playing in the water, and the rolling hills and hedges of the South Hams. It is the place I made home 17 years ago, after leaving London. I took my two small daughters to Devon to be nearer family after the death of my husband from cancer in 2003, and it is great that they are both with us today.

Being widowed at 34 with very young children is a brutal experience, but it taught me many things—the power of community, the value of friendship and family, the strength of support from kindred spirits. Here I pay tribute to the Widowed and Young organisation, which I chaired for a couple of years. Hanging out with a bunch of widows may not sound like much fun, but being with people who understand what you are going through at a difficult time, and who can truly empathise, is transformational. I will always champion community and support groups who bring people together.

Leaving London for a rural community was a bit of a gamble. Busy London play parks were replaced by empty fields, and I was almost the only single parent in the school. I did feel like an outsider. We had no internet connection, and had to dial in through a satellite dish on the roof, which drove me completely insane; but we got some battery hens and watched in awe as their feathers grew back and they began laying eggs again. I learned to manage a septic tank and oil-fired central heating. I navigated the complete lack of buses and the absence of breakfast and after-school clubs, which was not easy for a single working mother.

Rural life poses many extra challenges, so three years later we moved to Totnes, I met my lovely second husband, and this special town became home. It is often described as alternative, but I prefer to say that it is a place that knows the meaning of the word “community”. It is a place where it is quite normal to question the idea that a planet with finite resources can support infinite growth, a place where the seriously wealthy question why they are not being taxed more to support those who have less, and a place where radical thinking is seen as a really important thing to do.

My constituency is where Agatha Christie lived by the River Dart, and further downstream, naval recruits are trained at Britannia royal naval college. We have wild camping on Dartmoor—long may it continue—paddleboarding in the bay, surfing on the south coast and the world’s biggest pirate festival in Brixham, as well as ancient family farms, stunning beaches and thousands of miles of hedgerows.

We also have the revival of the cirl bunting, a success story championed by my predecessor but one, Sarah Wollaston, who sat on several Benches in this House. Once near extinction, there are now over 1,000 cirl bunting pairs singing from the farmland of South Devon and Cornwall because of the environmental work done by farmers in my constituency. It is proof that farming for food and restoring nature can go hand in hand.

We have one of the country’s largest fish markets at Brixham, as well as shell fishermen, oyster farms and scallop divers. An energetic conversation about sustainability and the long-term future of the fishing industry is being had, and I will work with fishers and scientists, so that we can create policy here that ensures that we can continue to fish while protecting stocks for the future.

I pay tribute to my predecessor, Anthony Mangnall, who worked hard to establish the National Independent Lifeboat Association. Together with the Royal National Lifeboat Institution, it provides an incredible emergency service for all those who work or play on the water. On land, we have hundreds of hospitality businesses that offer a brilliant experience—I recommend hon. Members all come and try them out—but they have taken a massive hit over the past few years, and they really need our support now to survive.

However, there is so much more to South Devon that does not make it on to the postcards or the chocolate boxes. We have Britain’s most expensive seaside town in Salcombe, where an average house costs £970,000, but not far away we have left-behind neighbourhoods where people struggle to make ends meet on low-paid seasonal work and live in poor-quality housing. This disparity of wealth can be hard to get your head around. I would like us to think really hard and creatively in this place about how we can help even out our society, so that no one is raising a disabled child in a mould-filled home within sight of a millionaire’s yacht in the harbour below.

The lack of public transport leads to loneliness and isolation, and adds to the lack of opportunities for our young people for work and socialising. We must invest in it as a public good. Our schools in Devon are hugely underfunded compared with schools across the UK, which impacts the life chances of our children. We have communities that have been hollowed out by second homes to the extent that schools are closing, village shops have long gone and the last pubs are closing. Families are being evicted so that landlords can turn their homes into short-term holiday lets, and second homes registered as businesses are causing our council to lose out on millions of pounds a year of desperately needed resources. We must close this loophole.

We have businesses struggling to get staff because no one can afford to live nearby and there is no social housing, yet developers build and build to support the immigration of wealthy retired people from other areas of the country. We have more than met our housing targets, but we are still in a desperate housing crisis. The solution is not just build, build, build; it is about land prices, what we build and where, and who buys those homes. What we need is social housing, more community land trust schemes, innovation and ideas for breaking out of the developer-led disaster we are in.

We are the home of innovation and good ideas, and I would like to quickly highlight one organisation, LandWorks. I declare an interest, as I worked there for six months in 2018. LandWorks is an inspirational prisoner rehabilitation charity that I hope the new prisons Minister will soon visit, given the crisis we are in nationally. Its amazing work has been shown to cut reoffending rates and reintegrate prisoners into society.

We also have a growing cluster of high-tech photonics companies attracting talent from home and abroad and providing highly skilled jobs. That is exactly the kind of modern manufacturing that this country desperately needs, so it was disappointing to hear last week that these companies are missing out on partnerships, funding and investment because of Brexit. One company is weighing up whether it will move its headquarters out of the UK into the EU. Members will not be surprised to hear that as a former Member of the European Parliament for the south-west who got involved in politics in June 2016, I will continue to try to find ways to mitigate and lessen the damage Brexit has caused, particularly to my shellfish exporters, my food and wine importers, our musicians, and all those sectors that are struggling to find staff.

South Devon is a constituency of many parts, and it is right at the top of the list of the most challenging constituencies in which to deliver Lib Dem leaflets—[Interruption.] Well, maybe my hon. Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) beats me on that. I want to finish by expressing my heartfelt thanks to an incredible group of volunteers who supported my campaign, many of whom were not Liberal Democrats, and who were lending their vote and their time and their shoe leather because they wanted to be represented by a different kind of voice. I would also like to thank my dad, with us today, who never tired of campaigning to help me get here—and I would just like to say that I am really sorry I didn’t campaign harder for you in 1983, when you came quite close to sitting on these Benches. I could not have done it without them all, and it is the honour of my life to represent them and all the residents of South Devon. I will work hard every day for them, for our environment, for our planet, and for a different kind of politics.

I call Alice Macdonald to make her maiden speech.

It is a privilege to make my maiden speech today, and to follow the hon. Member for South Devon (Caroline Voaden) and my hon. Friend the Member for Croydon East (Natasha Irons); I congratulate them on their moving maiden speeches. They brought their constituencies to life vividly, and I hope I can do the same.

I am proud to be the Labour and Co-operative Member of Parliament for Norwich North, and my first message is one of thanks to the people of Norwich North for putting their faith in me; however you voted, I am here to serve you. I pay tribute to my predecessor, Chloe Smith, who served Norwich North for 15 years as a Minister and Secretary of State, including for science and innovation, and of course as a constituency MP. Like me, Chloe is a Norfolk girl; we went to nearby secondary schools, and I know that one of her passions was opening up opportunities for young people, which is something else we share.

The last Labour Member of Parliament for Norwich North was Dr Ian Gibson, a fierce advocate for our community. It is apt that I am making my maiden speech in this debate, given his passion for science and innovation, and I am pleased to say that a new fellowship is being set up in his name at the Quadram Institute in Norwich: the Invest in ME Research Ian Gibson fellowship.

I also follow in the footsteps of Dorothy Jewson, elected in 1923 to represent Norwich, and one of the first three Labour women MPs. She was known for action to tackle poverty, and was key to the creation of many of Norwich’s beautiful parks. She is also noted for refusing to wear a hat in the Chamber. I fully agree with her when she said that women were not in Parliament to discuss dress or millinery, but to do something. Doing something is what I intend to do. My priorities are shaped by what I have heard from my constituents. That is why I will fight for better health, better homes, good education and decent jobs, and fight to tackle the biggest crises we face: the cost of living and the climate crisis.

I could not be prouder to come from Norfolk. I grew up in a rural Norfolk village and have made my home in Norwich North. The constituency spreads from the northern reaches of the city—from the estates of Mile Cross and Heartsease, the pubs of NR3 and our amazing green spaces, such as Mousehold Heath and Waterloo Park—and into the Broadland area, comprising Sprowston, Thorpe St Andrew, Old Catton, Hellesdon and Drayton, each of which has their own unique identity.

As many other Members have said, our strength comes from our active and vibrant communities. Local organisations, volunteers and parish and town councils bring so much to our area—organisations such as the Hellesdon dementia support group, which I visited just last week, the Sprowston youth engagement project, the many food banks and community hubs, and the environmental organisations working to protect nature. The better-known landmarks in Norwich, from the magnificent cathedrals to the castle, may be in the constituency of my hon. Friend the Member for Norwich South (Clive Lewis), but Norwich North has many unique attributes, and many things that can provide inspiration to our Government, and I will touch on just a few today.

We are home to Norwich airport, from which I flew this summer. That was convenient, but the airport is also a key driver of economic growth. It is pioneering green aviation, with the first all-electric pleasure flight launched last year from Norwich airport. We are also home to one of the first large-scale social housing estates in the country, Mile Cross, which marked its centenary just last year. When it was built, there was a desperate need for homes, and that remains the case today, when we need social and affordable housing in particular. On the many industrial estates, we can find example after example of small and medium-sized businesses harnessing creativity, innovation and providing much-needed jobs.

Beyond the boundaries of Norwich North, there is a huge life sciences cluster at Norwich research park, which is relevant to this debate. To give just one example, scientists from the park are working closely with the UK Health Security Agency and the Food Standards Agency to harness the power of microbiology to protect our food supply. The same technologies were used during the pandemic to identify covid variants for the Government. I thank the Secretary of State for visiting Norwich just this year with Wikipedia founder Jimmy Wales to meet students and staff from Norwich University of the Arts, which is providing so much inspiration to many of the innovators of the future.

We are also home to the Canaries—Norwich City—and reportedly the oldest football chant in the world, “On the ball, City”. My hon. Friend the Member for Ipswich (Jack Abbott) is sadly not in the Chamber today, but I wanted to remind him that while we did not make it to the premier league, in the time it took Oasis to break up and reform, Ipswich have still not beaten the Canaries. I will remind him of that when I see him. I will also mention the great women’s football we have in Norfolk and Norwich. In fact, just a few weeks ago I went to the opening of the Lauren Hemp community pitch in Broadland constituency.

For all its advantages, Norwich North faces many challenges. Three in 10 kids live in poverty, thousands are on the housing waiting list, we are a dental desert and too many children, particularly those with special educational needs and disabilities, do not receive the education that they deserve. That must change. As important as what I intend to fight for is how I do it. Time and again, people told me that they were sick of us shouting at each other, and of adversarial politics. Norfolk is now a rainbow county; anyone who saw the election results will know that we have practically every single party represented. I promise to work with everyone and anyone who wants to get the best for our area. I also note Norwich’s long history as a place of refuge. It is officially a city of sanctuary and a tolerant, welcoming place, and I know that will continue. After the events of this summer, that is more important than ever.

I am proud to stand here as a Labour and Co-operative woman MP. My path into politics was inspired by many women, starting with my mother, who is still persevering in the Gallery up there, and I thank her for that, as well as for the inspiration she provided to me as a local councillor; she showed me the difference that politics can make. I want to thank my family, my dad, my twin sister, my friends and my partner for all their support.

I am privileged to have worked for the former Member of Parliament for Camberwell and Peckham, Harriet Harman, who taught me so much about politics—about sticking to one’s principles, taking on the most difficult of challenges and always, always saying thank you. I joined this House after years of working in international development, having worked in some of the poorest countries of the world, and also years of serving communities as a councillor. In everything I have done, from the local to the global, I have focused on fighting inequality and injustice, opening up opportunity, bringing people together to find solutions and working through differences. That is the approach that I will continue to take: to stand up for opportunity, to stand against inequality in Norwich North, nationally and internationally, and always to focus on what unites us.

In conclusion, I want to finish as I began, with a message for the people of Norwich North: your home is my home, and I pledge to give it my all—to stand up for you, for our fine city and for our great county.

Order. I am going to call the Front Benchers at 9.40 pm, so that gives probably our last Back-Bench speaker 10 minutes. I call Mike Martin.

Thank you, Madam Deputy Speaker, for calling me to speak; I am particularly delighted to be called in a debate on technology and public service—of which more later. I congratulate all the other maiden speakers today. It is clear that we are going to have not just a good Parliament but a great Parliament.

I come to this place from Tunbridge Wells, which is famous for a few things—not least the abilities of its residents in writing to newspapers’ letters pages. Of course, I am speaking of the phrase “disgusted of Tunbridge Wells”, and as someone who has spent the last two months perusing the inbox of the MP for Tunbridge Wells, I can assure hon. Members that my constituents have lost none of their ability for forceful expression with the pen. The phrase “disgusted of Tunbridge Wells” does confuse me, though. Why is it that they are disgusted, for they live in the best constituency in the country?

I invite hon. Members who do not believe me to come to Tunbridge Wells later this month, when we will be hosting the world cup for Subbuteo. This is a big deal—it was previously in Rome and it is now in Tunbridge Wells. Hon. Members may not know that Subbuteo is actually from Tunbridge Wells: we invented it and had the factory that created the kits that were sent out to everyone. I can see recognition in some hon. Members’ faces; perhaps there are some Subbuteo aficionados in the House today. Because of this fact, we in Tunbridge Wells are particularly proud to be able to say that this September, football will be coming home to Tunbridge Wells.

At this late hour—I can see that I have eight minutes left to go, Madam Deputy Speaker—hon. Members may be pleased to hear that I will not provide a long geographical survey of my entire constituency, suffice it to say that the villages that make up the greater part of my constituency are the most beautiful anywhere and the towns, of which we have three—Southborough, Paddock Wood and Tunbridge Wells—have for centuries had visitors for sport and recreation. In the case of Paddock Wood, that is hop picking, and of course in Royal Tunbridge Wells people come to take the water.

Perhaps the most famous visitor who came to take the water was Henrietta Maria, who was Queen of England and wife of King Charles I. Henrietta—if I can call her that—was passing through a period of infertility, so it is said, so she came to Tunbridge Wells to take the water and shortly after fell pregnant with King Charles II. We know that King Charles II was restored to the monarchy and shortly thereafter we had the Bill of Rights and the glorious revolution—so if you will forgive me for a slight bit of hyperbole, Madam Deputy Speaker, I think we can safely say that Tunbridge Wells is the source of modern British democracy.

It is of course right that I speak of my immediate predecessor, Greg Clark, who I know is a good friend of yours, Madam Deputy Speaker. In addition to serving the Crown as a Minister, Greg was Chair of a Select Committee and was the epitome of the constituency MP. Many of us have spent the last couple of years knocking on doors around our constituencies and speaking to future constituents. As hon. Members know, when knocking on doors, we tend to hear the same things and themes seem to come out, and the theme in Tunbridge Wells was that Greg Clark is a good bloke. I would knock on a door, and people would tell me, “Well, we had this big family problem, and he spoke to the relevant Government Department and his office went above and beyond.” I would feel a bit deflated. I would then go to the next door, and they would say, “He was wonderful. Not only did he solve the problem; he came to see us personally to explain what he had done.” I can tell the House that it was utterly disheartening to campaign over the last two years, and I was utterly delighted when he stepped down! I wish him the very best of luck—he is going to run a technology innovation cluster at the University of Warwick, so perhaps the Secretary of State would like to reach out to him; he is a good guy to know.

I would like to finish on a serious topic: the defence of His Majesty’s realm. It has been said so much that it fades into the background, but the world that we live in today is more unpredictable and dangerous than it has been for the last 80 years. Of course, there are the geopolitics that we understand—a relative decline in western power, and previously middling powers jockeying for space and seeking to rewrite the international order; I do not need to name countries for hon. Members to know who I am talking about—but overlaid across it are a number of global trends, including climate change, demography, migration and technology regulation. As geopolitics pull us apart, all those challenges require that we work together. It is quite a difficult needle to thread.

With this going on, the state of the UK military is dire. We have an Army that cannot deploy a division, an Air Force that cannot defend its own airfields and a Navy that cannot crew its own ships, and sitting above that concerning situation is a hole where British strategy should sit. I stand here as someone who spent two years at the sharp end of British strategy in Afghanistan, and I can tell you, Madam Deputy Speaker, that when you are fighting a war at that level and bullets are flying and people are dying, it breaks you when the country that has sent you there does not have a strategy. This is a non-partisan point because all three main parties, including my own, sat in government during the period that we were in Afghanistan.

What happened in Afghanistan is not unique in British foreign policy. We have not really had a clear strategy for 30 years. It is a very good thing that the Government are initiating a strategic defence review, but previous defence reviews have maintained the illusion that Britain is a global power without giving sufficient resources to back up those ideas and policy goals. I have a piece of advice for the Government: in the review, before they start talking about planes, tanks and ships—technology in public service—they must have a clear idea of what British strategy is. By clear, I mean realistic. Realistic means matching their goals and aims to the resources that they are willing to put in. That is quite a difficult question to ask, which is why successive Governments have fudged it for the last few decades.

There is an easier question that the Government can answer, and if they can answer it, the rest of the review will flow smoothly: in military terms, is Britain a global expeditionary military power, or is it a power dedicated to ensuring regional security in the Euro-Atlantic area—the area from the Arctic to the Mediterranean, and from Greenland to Suez? It cannot do both. It can only do one. If the Government can answer that question accurately and clearly, then all the other subsidiary questions, like who our friends and allies are, will follow on.

Order. I said I would call the Front Benchers at 9.40 pm.

I would like to start by paying tribute to all the Members who made their maiden speeches. I congratulate each and every one of them on that nerve-racking experience. We may not always agree on many things or we may agree on a lot, but clearly they will all be formidable contributors to this House.

I would also like to welcome the ministerial team to their place—and the new Secretary of State. As the shadow Secretary of State, my hon. Friend the Member for Arundel and South Downs (Andrew Griffith) said in his opening remarks, the Front Bench have my utmost respect for serving in public office. Being a Minister is a great privilege and we know that it also places burdens on those closest around us, so I genuinely wish them well. The civil servants I worked with in the Department, including those in my private office, were hard-working, dynamic and top notch. I am sure Ministers will have the same experience.

As His Majesty’s Opposition, we will of course hold the Government to account. We will challenge them where challenge is required, but let me be clear: our sole intention is only to ensure that the United Kingdom remains at the forefront of global innovation and technological advancement. Ministers may not believe me when I say it, but I do want them to be successful because their successes are the nation’s successes.

It is in that spirit that I welcome some of the announcements on enhancing technological use in the public sector, because, as has been said, productivity in the public sector lags behind that of the private sector. The private sector has largely recovered from the pandemic, but the public sector remains less efficient than it was before. That is important for two reasons. First, the public sector—our services that we are so privileged to have, whether the national health service or our police, to name just two—represents 20% of the national output. Improving technology in our services means improving the very services that the British public rely on. Secondly, public services are funded by taxpayers’ money. It is not our money or the Labour party’s money. Hard-working British people pay their taxes for these services, so it is morally right that we all do all we can to make our public services fit for purpose and as efficient as possible.

That is why the previous Conservative Government launched the comprehensive public service productivity review to address low levels of public sector productivity. In our national health service, we utilised AI to cut administration to keep more staff on the frontline and increase the speed of diagnosis, including better diagnoses of stroke, and lung and breast cancers. Our police officers were kept on the streets, rather than pushing pens, with the use of technology to speed up simple administrative tasks, which meant that crime fell in every part of the UK—except, of course, in Labour-run London. We see and welcome the value of better technological uses in the public sector.

I have some questions for the Minister and for the Secretary of State, which I hope the Minister will be able to answer on his behalf. First, over the summer we were all appalled by the riots that gripped the nation and the role that social media played. Digital accessibility for our most vulnerable people matters, and part of that must be that the public have trust in using social media and online platforms. Antisemitism and anti-Muslim incidents have seen a huge rise online. Ministers will have met social media companies, including X. Will the Minister please clarify what actions will now be taken, as we move forward, to ensure that social media is not used to perpetuate and amplify antisemitic and anti-Muslim hatred?

Secondly, one of my last acts as Minister for Tech and the Digital Economy was to instruct officials in the Department to start reviewing and refreshing the Government’s digital inclusion strategy, and to present options. The timing of the general election prevented that work from making progress, but there is no reason why it cannot continue now. Will the Minister confirm that she will continue that work? Will she commit to ensuring that the necessary funds are put aside, so our public services are more digitally inclusive? Conservatives recognise the importance of making our public services truly accessible. As the last review occurred 10 years ago, will she commit to ensuring that the review is carried out in a timely manner? If our public services are to be truly inclusive, they must be digitally inclusive, and I look forward to hearing the Minister’s response.

I am also keen to know what happened to the AI Bill, the legislation that the Secretary of State promised so often when he was in opposition, and what he intends to do about AI regulation. Perhaps the Minister can tell us what assessment she has made of the number of AI companies that will be created as a result of his plans, how much investment will be generated, and how many new jobs there will be. Why was the AI Bill not ready for the King’s Speech?

Let me now turn to the Secretary of State. He has had a very busy summer, but whether it was productive is another question. Countries across the world are brimming with ambition, investing in some of the most exciting and transformative technologies, such as artificial intelligence, and ensuring that they are at the forefront of global technological innovation. Let there be no doubt that this is a global race, and I fear that in its first few months in office the Labour party may already have done enough to ensure that this great nation of ours never comes close to winning that race.

The previous Conservative Government set out an ambition to be a science and tech superpower by 2030. I note that the Secretary of State has not shared that ambition, so imagine my surprise when I saw that in one of the Government’s first big moments, one of their first big acts was to cut £1.3 billion of investment in supercomputer capability and related research funding. The Secretary of State talks about being a partner to the tech industry. Well, on hearing the news of the cutting of exascale funding, one tech entrepreneur said to me, “With friends like these, who needs enemies?”

Perhaps the Secretary of State—or the Minister, on his behalf—could clarify whether he fought against that decision or endorsed it. Was he able to stand up to the Chancellor, or was he so intimidated by her that he lost his voice? We know that the Prime Minister was unsettled by that portrait of Margaret Thatcher, so perhaps the Secretary of State was similarly unsettled by the Chancellor. Did he even bother to fight for Britain’s AI and tech entrepreneurs, or were the trappings of ministerial office so enticing that he forgot to defend the single most important investment that would have ensured that we maintained our top position in the global AI race for decades to come?

But let me offer the hand of friendship. [Laughter.] I assure the Secretary of State that the hand of friendship exists. If he is worried about standing up to the Chancellor, we on this side of the House will of course support him. He does not need to be afraid. We believe in economic growth, so we will help him to stand up to the Chancellor. After all, his successes will be the nation’s successes, and that is our priority.

Let me move on from exascale. Over the summer, it became clear that the Labour Government had capitulated to the junior doctors and given them inflation-busting pay rises without asking for any modernisation or efficiency improvements in return. Before that decision, did the Secretary of State meet the Health Secretary and insist on efficiency improvements or better use of technology, or was giving in to Labour’s trade union paymasters more important? He did say that they were joined at the hip, so perhaps he will be able to show what he did to fight for the tech entrepreneurs of this country. I note that my right hon. Friend the Member for Basildon and Billericay (Mr Holden) asked him a question that he did not answer.

I also note that the Government have been silent on the NHS productivity review, which was backed by more than £3.4 billion. Again, he did not answer a question, asked on this occasion by my hon. Friend the Member for Hinckley and Bosworth (Dr Evans). Can the Minister now confirm that that funding is safe, or is it part of the Chancellor’s “black hole” calculations? Our plan and our review were backed by the NHS and would have saved 13 million clinician hours. What, actually, are the Labour party’s plans?

When the Transport Secretary capitulated to the transport unions, did this Secretary of State meet her? Did he insist on better use of technology to improve our transport system, so that he could benefit consumers and protect taxpayers, or did he just watch from the sidelines and drink the Kool-Aid? This may have passed him by, but so far, in its first two months in office, the Labour party has already handed out £14 billion to its trade union paymasters in no-strings-attached public sector pay deals. So it is all well and good for the Secretary of State to grandstand at the Dispatch Box, but the facts are painting a different picture. I just hope that he can find his voice and stand up for the tech sector before it is too late.

Let me explain why this is so important. We have already heard the Secretary of State repeat the farcical claims about the Chancellor’s “black hole”, having inherited a tech economy that was the third most valuable in the world; a tech economy that was being recognised across the world for its ability to nurture more tech unicorns—that is, more companies valued at £1 billion—than France, Germany and Sweden combined; a tech economy that was growing and creating millions of jobs annually, and attracting billions of pounds-worth of investment.

If the Secretary of State did make the decision to cut the £1.3 billion of exascale funding and now talks down that same tech economy, and in doing so undermines those very tech entrepreneurs who will help to fund our public services for decades to come and makes it less attractive for investors to invest, he cannot sincerely stand at the Dispatch Box and argue that he believes in economic growth—not if his first major economic act was one of economic mutilation. I implore him to go back to the Chancellor and challenge this decision. He should not let the Chancellor’s political games undermine him or the tech industry, which has so much potential. It is in his power to ensure that we nurture tech innovation so that the tech start-ups of today can become the tech giants of tomorrow. I say to the Secretary of State that he should not squander this opportunity. Otherwise, his legacy will be defined by what he did not do, rather than what he did do.

I am honoured to close the debate tonight, and not only because I am speaking from the Government Dispatch Box for the first time, but because I have heard so many truly wonderful maiden speeches. I particularly thank the hon. Member for Dorking and Horley (Chris Coghlan) for speaking so movingly about Christopher. I thank Fiona and her daughter for joining us in the Gallery, and I pay tribute to Fiona for her continuing work in Christopher’s memory.

Members of all parties have talked about safety, fairness and the economic opportunities offered by technology in public services. Members, especially those on the Government Benches, have spoken with passion and conviction about the need for change and to make true on our manifesto promises, which is what this Government will deliver.

We can all agree on the importance of ensuring that the technologies of tomorrow deliver benefits for people in communities across the country. The question, of course, is how. The Government must work with the incredible universities, of which we are so proud, and with the innovative start-ups that many hon. Members have spoken about this evening, but we must also lead by example by harnessing the power of technology in our public services to improve people’s lives.

I congratulate those on the Front Bench on their speeches tonight. Does the Minister agree that councils are very important in this area? When I was the cabinet member for health, my council signed an agreement with the Open University to become the first dementia-friendly city, which involves not only medical technology, AI and the first robot that can identify when somebody with dementia has not drunk enough and bring them a bottle of water, but social innovation around using colours in wayfinding—whether it is in our shopping centres or play parks. Does the Minister agree that the partnership needs to expand to include business, start-ups, councils and the Government, as well as our other public sector partners, in order to create the behaviour changes, innovation and advancements that we are all looking for?

I thank my hon. Friend for her contribution. As someone who served in local government for a very long time, I recognise the innovation in our local authorities. The work we are doing within our Department includes working very closely with our local government partners, so I thank her for her intervention.

One of the first places I visited in my new brief was Hammersmith hospital, where I met doctors who are using a new AI tool that can spot signs of ageing in the heart that are invisible to the human eye. The tool promises to calculate a person’s “heart age” from an MRI scan and, for the first time, pinpoint the genes that could make the heart age faster. In the process, it could transform the way we diagnose and treat heart failure.

That is just one of the projects I saw in Hammersmith hospital that is focused on the safe, ethical and responsible development of AI. Such projects will be a crucial part of our mission to build an NHS that is fit for the future—a mission to which this Government are completely committed. We want to seize every opportunity that technology offers to improve lives for our people—whether that means life-saving healthcare in our hospitals or a world-class education in our classrooms. If used rightly, technologies such as AI can transform the productivity of Britain’s broken services. With a £22 billion black hole in the public finances and taxes at a 70-year high, saving taxpayers’ money is more important than ever.

Does the Minister agree that it is important to use AI to save taxpayers’ money by doing the basics, such as setting up an automated online booking system for hospital appointments rather than sending out letters that we all fail to respond to?

The hon. Member is absolutely right. That is why the digital centre for Government will be working with Departments across Government to ensure that we are putting those innovations and improvements in place.

Led by Matt Clifford, the AI opportunities action plan will identify the biggest opportunities to leverage AI to accelerate growth and deliver on the Government’s five missions. We will ensure that this is backed by funded commitments, including those on compute, which will be taken in the round. AI will be at the heart of DSIT as the new digital centre for Government. We have brought together data, digital and tech experts from across Government under one roof to drive forward the digital transformation of our public services. A key part of that is ensuring that the centre has the very best leaders, all appointed in line with civil service recruitment.

Will the Minister give way?

I am sorry, but I want to make some progress. We do not have very much time.

As the hon. Member for Oxford West and Abingdon (Layla Moran) highlighted, we need to ensure that the civil service has the digital and data skills needed for today’s challenges and tomorrow’s. We are committed to reducing the Government’s reliance on contingent labour, reducing costs and growing capability for the long term. We have set standards for the digital and data skills that all senior civil servants will need to have and delivered a digital excellence programme that has upskilled more than 1,300 senior civil servants against the criteria. We have also launched a new at-scale digital apprenticeship programme, TechTrack, and rolled out training on AI for all civil servants to build their confidence.

Safety will be at the heart of this. Many hon. Members have rightly expressed their concern about the risk of discrimination and bias in AI systems. That is why data and AI practitioners across Government use tools such as the algorithmic transparency recording standard, which was developed by my officials to support the safe, fair and transparent use of algorithms in the public sector. My hon. Friend the Member for Stoke-on-Trent South (Dr Gardner) has highlighted the importance of the safe development of AI. Safety will also be embedded in our new AI Bill, which I can assure the hon. Member for Meriden and Solihull East (Saqib Bhatti) will introduce binding regulations on the handful of companies that are developing the most powerful AI systems of tomorrow. It will also be the foundational principle behind the cyber security and resilience Bill, which will shore up Britain’s cyber-defences and protect our public services in the decades to come.

The digital revolution must be safe, and its benefits must also be accessible to everyone, including the vulnerable communities that my hon. Friend the Member for Glasgow West (Patricia Ferguson) talked so movingly about in her speech. That is why we are committed to tackling the connectivity issues mentioned by my hon. Friend the Member for Newcastle upon Tyne Central and West (Chi Onwurah) and by the hon. Members for North East Hampshire (Alex Brewer) and for South Devon (Caroline Voaden) this evening. That includes the 5G innovation regions programme, which has invested over £36 million in 10 regions across the UK. My hon. Friend the Member for Croydon East (Natasha Irons) has spoken about the importance of closing the digital divide.

We have spent the summer talking and listening to digital inclusion experts, local authorities and many others who are working on the frontline of digital inclusion, but this is just the start of the conversation. We want to tackle the important issues together, including through inclusive digital platforms such as gov.uk One Login, which offers a straightforward and secure way to access a range of Government digital services.

The Government programme will soon expand the routes for proving identity to include those without photo documentation. That will benefit pensioners, students and minors, who are too often excluded.