PARLIAMENTARY DEBATE
Probate - 18 May 2021 (Commons/Commons Chamber)

We have increased resources to handle calls and inquiries relating to probate applications and, as a result, the average time taken to process such an application is running at between four and six weeks. We have also had a big push towards moving the process online—to be digital—and in March more than 75% of grants were done digitally.

One of my constituents applied for probate and was mistakenly sent the wrong will. This was discovered only after they chased it and they discovered that the case had been closed, with no word from the probate office. When the correct will was sent, it was lost and once again my constituent was not informed. It took nine months for probate to be granted from when they first applied. The loss of a friend and a relative is already an incredibly difficult time. Can the Minister tell me and my constituent what he is going to do to improve communications in the probate office so that nobody has to go through a similar experience?

Thankfully, distressing examples such as that are extremely rare. I encourage Members who encounter them to write to us at the Ministry of Justice so that we can make sure they are rapidly resolved. The number of complex cases where there are various queries and difficulties has reduced by two thirds since January—they have gone down from 2,500 to 650. I urge constituents to use the digital system, because for straightforward digital cases we are now issuing probate in one week and, even for stopped cases, where there is a query, it is being done in four weeks. We should all be urging our constituents to use the digital service to make sure this is as fast as possible.