Tom Hunt
It is quite clear to me that freeholders and managing agents have a duty of care towards residents, whether they be leaseholders or tenants. In Ipswich, we have two quite dramatic examples of where these freeholders and agents are dramatically failing the residents. We have Cardinal Lofts, which the Minister is aware of, but we also have St Francis Tower, where we have had residents for over a year living in darkness with no natural light because of the shrink wrap. Will the Minister confirm whether there are any plans for a new regulatory framework to make sure that these cowboy companies such as Block Management, which has refused to respond to my emails about block management, are held to account, and also to ensure that there are clear standards when it comes to remediation works?