PARLIAMENTARY DEBATE
Cost of Rail Fares - 10 October 2024 (Commons/Commons Chamber)

I wish to address the deeply concerning issue of rising rail fares, which are having a profound impact on my constituents in Woking and, indeed, on commuters across the country. Since 2019, the cost of a season ticket from Woking to Waterloo has increased by £773—it now stands at an astonishing £4,516. When people are struggling with the cost of living crisis, these eye-watering fare rises are not only unfair, but counterproductive. If we are serious about promoting economic growth and tackling climate change, we must make public transport an affordable and attractive option for everyone. Instead, rail travel has become a luxury that many are finding they can no longer afford, ironically risking debt to earn a living. That is not acceptable.

Worse still, these rising costs come alongside an increasingly unreliable service. A freedom of information request revealed that more than 55,000 rush-hour trains were either partially or fully cancelled last year. That was a 10% rise on the year before and the worst record since 2019. UK passengers are being railed with a terrible ask: to pay more for a deteriorating service. That is just not something I am willing to get on board with. We need to get back on track and secure a fair deal for passengers.

But this is not just about rail fares. One of my new constituents, Joanna from West Byfleet, shared her experience of the unsafe conditions at West Byfleet station’s car park, where inadequate lighting and overgrown vegetation have created an isolated and unsafe environment at night. Despite multiple complaints to South Western Railway, little has been done to improve the conditions. That is just one of many examples where passengers are being let down, and that is extra to the issue of cost.

I want to highlight the plight of Katie, another Woking constituent who has voiced her frustration at the lack of fast trains from Woking that stop at Clapham Junction during peak hours. After the 7.13 am service, there is a gap of over 90 minutes without fast trains stopping at Clapham—a key station on our network—forcing commuters like Katie to take longer and more expensive routes. Those are not isolated incidents or examples; they are part of a broader pattern of neglect that commuters across our communities face.

Now is the time for the Government to act. The Liberal Democrats and I are calling for an immediate freeze on rail fares, which would save commuters in Woking £140 a year, and I am sure that it would save commuters across the country similar sums. That policy is not only affordable but necessary. Rail fares should not continue to rise while services decline.

Do hon. Members see where I am going with this? We need long-term reform. The current ticketing system is fragmented and confusing, with passengers left paying more for less. We need a simplified, fair and affordable fare structure that works for everyone. I am aware of the Government’s nationalisation plans and the Bills before the House as well as the creation of Great British Rail, but ultimately people are not interested in whether trains are run by private companies or public ones. My constituents want trains that are affordable, safe and reliable. The Conservative Government’s failure to deliver on that has left commuters in Woking and beyond paying the price of Tory chaos. There are no Conservative Members in the Chamber to argue with me, which shows how little they care about the issue. Let us ensure that we do not repeat in this Parliament the mistakes that the Conservatives made.

Next year will be the 200th anniversary of our railways. We have a real opportunity to freeze rail fares and make 2025 the year we give passengers a fair deal.

Thank you, Madam Deputy Speaker. I commend my hon. Friend the Member for Woking (Mr Forster) for securing this important debate and thank both him and the Minister for the opportunity to speak.

My hon. Friend eloquently articulated the cost and train service challenges facing his constituents on the south-west main line. Many of them are shared by my constituents in Didcot and Wantage in their commuting experience on the great western main line between Didcot and London Paddington. An annual season ticket on this route, without any London travelcard addition, for the 53 miles in each direction costs £6,300. A peak-hour day return is £81. Sadly, few commuters can benefit from travelling off peak. In part that is because the evening peak period for fast trains lasts from 15.33 until 19.21—nearly four hours. Such a long peak period can create significant overcrowding on the first and last off-peak trains, which is not an effective use of the capacity available.

Given that we are frequently told that travelling volumes are lower than before the pandemic, it feels like a missed opportunity that such harsh rush-hour restrictions have not been reformed. To save money, some of my constituents choose to double their journey time by using slower, local trains instead of intercity ones, which is less than convenient.

As well as supporting my hon. Friend’s calls for fare freezes and wider service improvements, I make two broader observations. First, as so often with rail policy, the key questions for the Government are: how much do they wish our railways to be used, and how much do they wish the railways to deliver their potential for wider economic value? To make the most of the high and generally fixed costs associated with infrastructure and operations, making the ticketing system comprehensible and affordable will help to increase the volume of fare revenue, as well as the yield from each fare.

Secondly, the fact that so many people in the south- east of England have long and expensive commutes by train is surely partly a product of London’s profoundly unaffordable housing market. As so often, transport policy does not, or should not, exist in a vacuum.

Residents in my constituency are fortunate that they can reach the capital in about 45 minutes. However, with Paddington sitting in the west of London, weekday day trippers only get a limited amount of time to spend in London if they want to enjoy off-peak rates. Great Western Railway does run an afternoon service direct to Newbury, but the final train is at 16.05, just five minutes into peak time. That means that my constituents have to pay the extra peak-time charge, or wait three hours for off peak to kick back in. My constituent Elizabeth Capewell has asked whether those with a senior or disabled travel card could use the 16.05 service, which would make travel to London much easier and much more worthwhile. I hope that train operators and the Government take that plea on board.

I thank my hon. Friend the Member for Woking (Mr Forster) for bringing us this debate and giving us an opportunity to raise constituents’ concerns and wider Liberal Democrat priorities. I thank the Minister for attending and giving responses to our points.

I begin by raising the case, as I did this morning, of the poor rail services to Worcester Park station, which are affecting my constituents’ quality of life. They are unable to collect their children from school, and they are missing family meals. They are unable to rely on the train service and fear for their safety if they have to wait for a taxi late at night when the train does not come.

I want to broaden the discussion to investment in our rail infrastructure. In early 2023, the previous Government announced much-vaunted funding for upgrades to the Belmont rail line. Some £14.1 million was awarded from the levelling-up fund to dual-track part of the line to allow train frequency to be increased to four an hour in each direction by the addition of a passing loop at Belmont station. Such an increase in accessibility would massively benefit my constituents, but it is also key to getting the best out of the cancer hub site that Sutton council has been so ambitious in investing in. That incredibly advanced, world-leading cancer research centre in south-west London will benefit not just Sutton and Cheam but the whole of London. Does the Minister agree that investing in these infrastructure upgrades, as well as concentrating on getting value for money from existing services, is critical to allowing residents to make sustainable transport choices? Does he also agree that it is critical to unleashing the economic benefits of investment, such as in the Institute of Cancer Research in Sutton and Cheam, to allowing us to achieve our net zero climate goals and to boosting the economy, which the Government seem keen to support?

I thank my hon. Friend the Member for Woking (Mr Forster) for raising this important topic. As the MP for Guildford, I can speak for those of my constituents who commute, and I share in their pain on the daily commute from Guildford. Every single week, residents suffer terrible service on the trains, with delays and general problems. It is no wonder, then, that constituents who commute to London and many other locations across the south-east and beyond feel incredibly frustrated by the fact that fees continue to rise while the service continues to deteriorate. Will the Minister commit not just to hold train companies to account more effectively, but to ask them to freeze rail fares until their services improve?

In Harpenden, commuters face the absurd reality that a single off-peak ticket can cost £18.40, but 11 minutes further on people can get an Oyster fare at Radlett for £5.90. Does my hon. Friend agree that this absurd and unfair pricing system needs to be reviewed?

I agree, and I completely understand the ridiculousness of train fares across different areas. I have incredibly high train fares for travelling very small distances in my constituency, which it is deeply frustrating.

Commuters find the situation frustrating because they want to switch to trains. If we are serious about tackling the climate crisis and encouraging people to switch their mode of transport to the railways, we must address both reliability and train fares. People look at the train service and say, “It is not convenient, it is not reliable and it is expensive.” We must stop train fares rising, because we need to encourage people to get out of their cars and choose the sustainable transport method that is the railway.

I congratulate the hon. Member for Woking (Mr Forster) on securing this debate on rail fares, and all Members who have made contributions this evening.

For the past 200 years, our railways have been at the heart of our transport network. During that time, they have played an essential role in enabling people to travel across our country, visit their loved ones and seize economic opportunities. This Government are committed to getting our railways back on track, which is why we are already delivering major reforms to fix our country’s broken rail network, in the context of a challenging fiscal inheritance. They include the Passenger Railway Services (Public Ownership) Bill, which will potentially save taxpayers up to £150 million every year in fees alone once all franchises are in public ownership.

Reform and public ownership are essential to delivering further fares reform. The current system is fragmented, with train operators that take no revenue risk making decisions on aspects of fares and ticketing. That is hampering the Government’s ability to make the fares system fit for purpose. Public ownership will allow a joined-up approach to be taken across the network.

In Macclesfield we have the pleasure of being served by both Avanti and Northern trains, unfortunately. The previous Conservative Government handed Avanti yet another franchise, despite its being one of the least reliable operators in the previous year. Does my hon. Friend agree that our plans for Great British Rail will not only improve reliability but ensure that rather than profits being repatriated to Italy, they are used for the public good here at home?

I agree, and I can assure my hon. Friend that in the very first week, when the Secretary of State took office, she summoned a number of companies to her office to hold them to account. They will be held to account, and we are determined to see improvements.

Fares revenue is crucial to funding day-to-day railway operations, as well as Government priorities to put passengers first and improve performance on the railway. However, I recognise the serious concern that consumers have about the cost of rail fares. The affordability of the railway is a key objective for this Government, making sure that, wherever possible, prices are kept at a point that works for both passengers and taxpayers. A rise in rail fares can affect the family budgets of working people, including commuters between Woking and London.

Rail fares have always been an emotive subject, and rises in fares are often contentious. In that context, it is vital that passengers know that they are getting value for money. That is why this Government are committed to reviewing the overly complicated fares system with a view to simplifying it. The regulation surrounding the fares system is rooted in the privatisation of the 1990s, so there will be many opportunities to modernise the fares system as we move towards establishing Great British Railways and bringing forward the legislation needed to take on fares, ticketing and other operational aspects of the railway.

However, there is progress we can make now in improving fares and ticketing. We are progressing the expansion of simpler, easier and more flexible pay-as-you-go ticketing across the south-east. Along with simplified ticketing, pay as you go with contactless offers passengers a best price guarantee on the day. For most passengers, it will always provide them with the best price for a single day’s travel. We are also considering how simplifying long-distance fares can unlock better-value opportunities for passengers, as well as smoothing demand to make the best use of capacity while minimising crowding.

Rail fares from my constituency of Lewes to London have increased by 20% since 2020, meaning that if increases go ahead this year, a commuter from Lewes will incur £5,500 of cost for a season ticket. For many people whose salaries have not increased in recent years while the cost of living has gone up, that is a major cost. We have seen quite a lot of success capping bus fares in recent years. For some of our local users that has been an improvement. Will the Minister support a similar cap on rail fares?

I thank the hon. Gentleman for his intervention. Affordability is one of our six key objectives, so that prices, wherever possible, are kept at an affordable point that works for both passengers and taxpayers.

We are supporting LNER to offer its Simpler Fares trial tickets between London and stations around Newcastle, Berwick-upon-Tweed and Edinburgh from 30 September this year. Naturally, we will evaluate carefully before taking further decisions. LNER has published on its website the opportunities the trial offers, including the new 70-minute flex tickets between Newcastle and London, priced at £45 subject to availability. The ticket offers a degree of flexibility at nearly £40 cheaper than the old super off-peak. LNER sets out that, overall, around half of standard class 70-minute flex tickets sold have been cheaper than the old super off-peak, according to its latest figures.

In addition, those and the vast majority of other tickets on LNER are now sold on a single-leg basis, where a single costs approximately half the price of the previous return ticket rather than being priced within a pound of the return, as was often the case. That allows passengers to pay only for what they need by mixing and matching the right ticket for them for each leg of their journey, for example advance tickets with flexible tickets, or peak with off-peak where those exist.

There is a large range of railcards available to make rail travel more affordable for some, with at least a third off the cost of most rail tickets. Once established, I would expect Great British Railways to take a fresh look at the railcard suite, so that we can encourage the highest possible number of passengers to use our railways.

Woking is part of South Western Railway’s critical corridor between Woking and London Waterloo, and is therefore key to ensuring strong operational performance. South Western Railway recorded an 87% overall satisfaction rating in the Transport Focus rail user survey in September this year.

Many of my constituents commute into London for work, and they complain that since the pandemic the number of trains has halved. They express their dread at the prospect of squeezing on to yet another train. Despite the reduction in service and the subsequent overcrowding, prices have increased. Residents tell me that they pay extraordinary prices for sub-par service. Does the Minister agree with me that as a principle—

I thank the hon. Lady for her intervention. If she would like to follow up with me in writing so that she can finish the rest of her point, I would be more than happy to pass it on.

South Western Railway also offers innovative products that let passengers choose tickets that suit their needs, such as the Touch smartcard. This allows tickets to be added to a smartcard online, via an app or from ticket machines at a station. In recent months there has been an issue with a specific set of points at Woking, for which a temporary fix has been found. In the medium term, a more permanent solution will need to be sought, which may cause the temporary closure of lines for planned engineering.

For the commuter, season tickets are still a great way to save money on travel and are available on a smartcard. For two to three-day-a-week commuters, the flexible season ticket offers further savings against traditional season tickets. In Woking, flexible season tickets offer two and three-day-a-week commuters into London better value than both anytime day tickets and standard season tickets.

We know that across the country people rely on trains to get to work, get to school, and see their loved ones. That is why we are relentlessly focused on securing improved services for passengers, along with better value for money for taxpayers.

I thank the hon. Member for Woking for securing the debate. I am sure he appreciates that rail plays an important part in people’s lives across the country, and especially in his constituency. This Government are putting passengers at the heart of the railway, and I want to reassure Members that we are working hard on putting in place reforms that will create stronger, more reliable railways that work for the people who use them.

Question put and agreed to.